Business communication (Doc)

Business
communication

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
1) Types of non-verbal communication with examples..............................................................3
2) Role of non-verbal communication plays in communication.................................................4
3) Identify and discuss three aspects of non-verbal communication..........................................4
4) Relationship between non-verbal communication and speaking & listening skills...............5
5) Discuss how non-verbal communication can affect speaking and listening skills.................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Communication is defined as act of transferring data and information from one
person to another in order to exchange ideas, views and opinions (What is
Communication, 2019). There are four types of communication such as written, visual,
verbal and non-verbal which helps in communicating with each other. In this report,
there is discussion about different types of non-verbal communication, their roles and
aspects. It also cover relationship and affect between non-verbal communication and
speaking & listening skills.
MAIN BODY
1) Types of non-verbal communication with examples
Non-verbal communication is defined as those which occurs without use of any
written or oral word. This relies on non-verbal cues such as tasks, symbols, charts,
physical movements, colours, signals for expressing attitude, feeling and information
(Nonverbal Communication: Definition, Types, Importance (Explained), 2017). The
different types of non-verbal communication with examples are described below:
Eye Contact- This helps in regulating flow of communication through help of
eyes. Here, eye contact with gathering helps in increasing credibility of speakers. For
example, manager of organisation doing eye contact during meeting helps in increasing
concern, credibility, warmth and interest.
Facial Expression- It helps in showing index of mind which is important
communicator. This helps in expressing feelings or emotions like love, anger, confusion,
joy, interest, sorrow, fear, hatred, uncertainty, surprise. For example, facial expression
are done through mouth (open, closed), nose (relaxed, wrinkled), eyelids (raised or
lowered) and others.
Body Language- This helps in conveying message or meanings which has two
forms such as controlled and unconscious movements. For example, when an individual
is nervous, they mash hair or bite nails. This represents confidence level of people in
front of others.

2) Role of non-verbal communication plays in communication
Non-verbal communication carries lots of purpose and power having different
avenues for taking it. This helps in majority of communicating with individual and group
of people. It assist in representing oneself where communication is done
subconsciously. This probably covers more communication than actual speaking. Non-
verbal communicating carries 55% of body language, 38% of tone & pitch of voice and
remaining 7% of words which are used for communicating (The Roles Of Nonverbal
Communication, 2018). There are different roles which non-verbal communication plays
while communicating with others. They are described below:
Repetition- It is defined where message from conversation is continued after
talking is done. It includes facial expression, eye contact and others which helps in
strengthening and validating message which is spoken.
Contradiction- This highlights untruthfulness which somebody may carry while
speaking with others. There are many situation arise where eye contact is done. When
any person is telling lying then there is lack of eye contact and when there is fire sign of
honesty then eye contact is maintained with that person. Therefore, eye contact helps in
knowing about behaviour of an individuals.
Complementing- It is the another role of non-verbal communication where pat
on the back is done for complementing people. This represents good job done at work
place where boss appreciate by patting on back. This types of role also comes in other
ways such as thumbs up.
3) Identify and discuss three aspects of non-verbal communication
In current scenario, it is more easy to do communication through face to face
rather than over phone or computer. These helps in communicating with each other in
effective and efficient manner for better result achievement. There are different aspects
of non-verbal communication are facial expression, posture, paralanguage,
physiological changes, body movements, eye contact, proxemics (7 Aspects of
Nonverbal Communication, 2019). Out of which, three of them are explained below:
Posture- This is critical in nature for making strong impression. The way of sitting
and standing by individual is perceived by others. For example, person who stands with

straight back represents assurance, strength and confidence whereas individual who is
sloughed or facing head to floor indicate indifference, weakness, uncertainty.
Physiological Changes- It is related with discomfort or anxiety. The blushing,
teary eyes, sweating all represents about that someone is ill at ease. Whenever
someone is feeling nerves then they should be made comfortable.
Proxemics- This is defined as the space or distance maintained with different
people. If someone is very close then distance maintained is less than with unknown
person. In case of business conversation, distance is far enough for making individual
comfortable.
4) Relationship between non-verbal communication and speaking & listening skills
There is an effective relationship between non-verbal communication and
speaking & listening skills while communicating with individuals (Guang and Trotter,
2012). With relationship they can build trust and honesty with each others. Here, non-
verbal communication includes posture, facial expression, eye contact and so on. When
individual communicate through such then person should be able to understand what
they want to communicate. Similarly, there are many situations when person
understand non-verbal communication through listening skills by showing posture,
gesture and so on. If it is done in effective manner, then there can be good relationship
among non-verbal communicator and speaking & listening skills.
5) Discuss how non-verbal communication can affect speaking and listening skills
Non-verbal communication is the easiest way of communicating with each other
through help of posture, facial expression, body movements, eye contact and so on
(Hynes, 2012). When people is doing communication through eye expression, then
another individual should be able to understand in positive manner otherwise it can
change the direction of communication. Both speaking and listening skills should be
good for communicating with each other for better outcomes. For example, if someone
is sad then through their facial expression it can be known, in such case both listener
and speaker can understand situation of that person. Therefore, if it is performed and
understand by other, then it create positive impact otherwise it impact negatively to
business and activities.

CONCLUSION
From the above report, it has been concluded that communication is defined as
process of sharing data and information from one person to another. Non-verbal
communication are done through use of body language, posture, gesture and so on.
These play different role in achieving goal and objectives of business. There is
relationship among such communication and speaking & listening skills.

REFERENCES
Books and Journals
Guang, T. and Trotter, D., 2012. Key issues in cross-cultural business communication:
Anthropological approaches to international business. African Journal of
Business Management. 6(22). pp.6456-6464.
Hynes, G. E., 2012. Improving employees’ interpersonal communication competencies:
A qualitative study. Business communication quarterly. 75(4). pp.466-475.
Martin, J. S. and Chaney, L. H., 2012. Global business etiquette: A guide to
international communication and customs. ABC-CLIO.
Online
7 Aspects of Nonverbal Communication. 2019. [Online]. Available through:
<https://www.chauffeurdriven.com/news-features/in-this-issue/1264-7-aspects-
of-nonverbal-communication.html>.
Nonverbal Communication: Definition, Types, Importance (Explained). 2017. [Online].
Available through: <https://iedunote.com/nonverbal-communication>.
The Roles Of Nonverbal Communication. 2018. [Online]. Available through:
<https://medium.com/real-life-resilience/the-roles-of-nonverbal-communication-
de2bf2f39c42>.
What is Communication. 2019. [Online]. Available through:
<https://www.skillsyouneed.com/ips/what-is-communication.html>.