Effective Business Communication: Importance, Concepts, and Application

This essay discusses the importance of effective business communication, various concepts of communication, and their application in future career aspirations. It includes a literature review on interpersonal communication, theoretical understanding, barriers, and benefits. The essay concludes with the importance of communication in the business world and the need to communicate efficiently in the workplace.

Running head: EFFECTIVE BUSINESS COMMUNICATION
Effective Business Communication
Student’s name:
Name of the university:
Author’s note:

1EFFECTIVE BUSINESS COMMUNICATION
Table of Contents
1. Introduction.............................................................................................................................................4
a. Opening statement that introduces the topic........................................................................................4
b. Background information that introduces the context, significance and the purpose of the essay.........4
c. Preview of the structure of the essay...................................................................................................4
d. Thesis statement..................................................................................................................................5
e. Transition to section one......................................................................................................................5
2. Section one..............................................................................................................................................5
Identifying and explaining the importance of one weekly concept in terms of your work activities............5
3. Section two..............................................................................................................................................9
Literature review.........................................................................................................................................9
4. Section three..........................................................................................................................................11
Application of two of the concepts for future career aspirations................................................................11
5. Conclusion.............................................................................................................................................12
a. Synopsis of the areas discussed in the essay......................................................................................12
b. Restatement of the thesis statement...................................................................................................13
c. Capstone statement that signals that the essay has ended..................................................................13
Reference List............................................................................................................................................14

2EFFECTIVE BUSINESS COMMUNICATION
1. Introduction
a. Opening statement that introduces the topic
Effective business communication is significant for the development of organisations and it helps
the managers to perform the several functions of management like organising, controlling and motivating.
Communication skills are the basis of any business activities and each of the employees needs to learn the
communication to foster the working relationship between the colleagues.
b. Background information that introduces the context, significance and the purpose of the essay
Effective business communication is the process of involving two parties sending the message
which is understood by all. In this reflective essay, the weekly learning is to be summarised and
application of the communication learning is to be shown in the future career goals. This essay is
significant as this essay helps to show the communication learning and competence of the readers.
c. Preview of the structure of the essay
In the first section of the essay, one important topic is explained by each of the weeks for one to
ten week. The definition of the concept is given along with the importance of the topic in the current line
of the work. In section two, a literature review is provided based on the interpersonal communication in
the workplace. In the third section, two of the major concepts of the communication are explained for the
future career aspiration. Finally, a conclusion of the essay will be provided with a synopsis.
d. Thesis statement
The thesis statement of the essay is to highlight the learning of the units and application of the
learning in the future career goal.
e. Transition to section one
In the following section, one important concept from each of the week is described for weeks one
to ten.

3EFFECTIVE BUSINESS COMMUNICATION
2. Section one
Identifying and explaining the importance of one weekly concept in terms of your work activities.
a. Week one
Professional communication
Professional communication within the organisation is the intentional communication which has
the strong objections of gaining the strategic goals within the professional or organisational context
(Arnold & Boggs, 2015). The future employees need to understand the professional communication as the
employees need to make out identity goals, instrumental goals and social goals of them. In the workplace,
the employees must have a general purpose to share the message with the fellow employees and with the
senior employees. The encoder sends the message through a channel and the decoder needs to understand
the message through interpretation.
b. Week two
Non-verbal communication
Non-verbal communication is about sharing the information between two or more parties without
just recourse of words (Leeming et al., 2018). Non-verbal communication in the workplace is very
important and non-verbal communication is associated with smiling, gesture, body movement and
movement of the eyes. The relationship between non-verbal and verbal communication is associated with
repeating, complementing, substituting, accenting and regulating. Non-verbal communication is very
significant in the workplace as the employees have to understand the multiple channels of the workplace,
unconscious thought process and ambiguity. In the workplace, non-verbal communication is shaped b the
factors like gender, culture, personality and relationships.
c. Week three

4EFFECTIVE BUSINESS COMMUNICATION
Written business communication
The purpose of the written business communication is to assist in the decision-making process, to
coordinate and to demonstrate the ability and skills through write up. Sometimes, the organisation also
manages the external communication to the stakeholders through written business communication. Some
forms of written business communication are the reports, emails, memos, manuals and newsletter. Written
business communication in the workplace is important as readers can decide how much attention does it
need and readers of the written business communication can interpret their reading as well. As stated by
Bargiela-Chiappini & Nickerson (2014), written communication helps to transmit the information across
the different organisational level.
d. Week four
Written academic documents
Written academic documents must have proper sentences, paragraphs and references. The
purpose of the written document is to share the understanding and follow the guideline for different types
of genre in academic writing. Before writing the academic document, the writer needs to understand who
the audiences are
e. Week five
Self-reflective essay
In order to share own perspective through writing, reflective essay enables the professionals to
write on personal, cultural and social concepts. The reflective essay must have the essay structure along
with reflection on the core elements. The writer can share the analysis along with a critical evaluation of
the topic. As stated by Hanauer (2015), a reflective essay is important to identify the main argument to
develop the strong analysis which integrates the relevant concepts from the course materials.

5EFFECTIVE BUSINESS COMMUNICATION
f. Week six
Approaches of public speaking
In the professional life, public speaking is important and there are mainly four types of public
speaking, impromptu, extempore, verbatim and verbatim from memory. Public speaking ability is not
inherent with the speakers and the speakers have to prepare what they are going to say. The speakers need
to think positively. The ability of public speaking provides the self-confidence, influence the decision and
motivate the change.
g. Week seven
Intercultural communication
Intercultural communication is about communicating the message between groups who may
belong from different cultural origins and linguistic. As opined by Samovar et al., (2014), intercultural
communication provides the ability to deal across the culture and it increases confidence to speak to the
different culture. It provides a broader scope to contact more people who are different culturally.
h. Week Eight
Internal and external communication within the workplace
In the workplace, functions of organisational communication are associated with production,
maintenance and innovation. Internal organisational communication is a conversation between managers,
leaders and employees within the organisation. Some forms of internal communication are associated
with meetings, face-to-face, e-mail and telephone. External communication is designed for the audiences
which are external to the organisations. External communication has several forms like advertising,
creating a desirable public image and shaping the opinion of communication issue.
i. Week nine

6EFFECTIVE BUSINESS COMMUNICATION
Team communication
Communication within the team is about sharing the common purpose and goals with the
outcome. Team communication is associated with both individual and mutual accountability and team
focus on collective challenges and outcome (Harris & Sherblom, 2018). Team communication is very
important as the team works for the single goal. The team needs to communicate through both verbal and
non-verbal communication Technology plays an important part in team communication.
j. Week Ten
Interpersonal communication
According to Hargie (2016), interpersonal communication is the process through which people
can exchange the feelings, information and meaning through verbal and non-verbal messages.
Interpersonal communication refers the communication in which people can interact directly in small
groups in one-to-one condition. Interpersonal relationships are shown in impersonal, professional, family,
workplace and friendship. The factors of interpersonal relationship are associated with high relational
maintenance, intrinsic and unique.
3. Section two
Literature review
The concept of interpersonal communication
Interpersonal communication is the process through which people can exchange the feeling and
information both verbally and non-verbally. Interpersonal relationship accomplishes the relational and
personal objectives. Interpersonal communication contributes the idea of adapting and adjusting the
verbal communication and the non-verbal communication and interpersonal communication influences
the processes of the message in production. According to Berger (2014), interpersonal communication

7EFFECTIVE BUSINESS COMMUNICATION
within the workplace involves in varying relation and interaction between the employees, superiors and
subordinates. The author further stated that interpersonal communication process is included to message,
sender, channel and receiver. Within the workplace, interpersonal communication is very important as the
employees have to work with multiethnic groups.
Theoretical understanding of interpersonal communication
Effective interpersonal communication has emerged from the community mediation that focuses
on the quality and nature of the relationship to resolve the issues of working in the community. Symbolic
interaction theory states the socio-cultural perspective which relies on the creation of shared meaning by
interacting with others. According to Rock (2016), symbolic interaction focuses on the ways through
which people create the structure and meaning through only interaction. Three major concepts of the
symbolic interaction are the society, self and mind. Society creates the mining which is involved in a
gesture of the individual. Self-stands the idea coming from the perception and mind dictates the ability to
use significant symbols.
Triandis’ theory of interpersonal communication and behaviour suggests four factors of
interpersonal communication and these are attitudes, contextual factors, habits and personal capabilities.
In interpersonal communication, behaviour plays the important role which comes from the social factors
and emotions (Ross et al., 2017). Interpersonal communication is associated with the antecedents of
behaviour and the habits of the people mediate the behaviour. Interpersonal communication is influenced
by the moral beliefs and this can impact through emotional drives and limitations.
Barriers to interpersonal communication
In the workplace, the employees face the psychological barrier which includes the embarrassment
or shyness. Introvert people face the issue to talk to other people within the workplace as they are shy in
nature. In addition, a cultural barrier within the organisation is related to the multiethnic background
people and language (Braithwaite & Schrodt, 2014). In some of the ethnic backgrounds; physical gesture

8EFFECTIVE BUSINESS COMMUNICATION
reflects extravagant and even touch is not acceptable. In Orthodox society; casual hugging is not
acceptable (Berger, 2014). Sometimes; the employees within the organisation face the issue of a language
barrier when multiethnic background people use different language. Finally, environmental barriers of
communication within the organisation are lack of privacy and noise within the workplace. Sometimes, a
ringing phone and noise distracts effective communication.
Benefits of interpersonal communication
As stated by Robinson et al., (2014), a better understanding of the interpersonal communication
helps to extend the ability to work with other people and finding the solution. Understanding
interpersonal communication skill identifies the real needs of the staffs and clients. A better
understanding of the interpersonal communication skill handles the complaints and conflicts to manage
the stress. Interpersonal communication is necessary when the employees work in multicultural
organisations with different types of people. As opined by Neuliep (2017), better interpersonal
communication makes the workplace adaptable and flexible in nature to communicate in a better way.
4. Section three
Application of two of the concepts for future career aspirations
In the next five years, I want to see myself as a departmental manager in an MNC. I have always
been thinking to be a manager in a large multinational company. Actually, I want to start my own
business in the future, however, I want to gather the experience of doing business and I want to earn
money to start my own business.
First of all, written business communication would help me to write a proper CV, Cover Letter
and E-mail for the employment purpose. Written business communication provides the knowledge of
academic writing which improves the grammatical knowledge and flare of writing. Communication
within the workplace improves through building a relationship through conveying the message. Written

9EFFECTIVE BUSINESS COMMUNICATION
Business Communication will help me to clear the message and share the written communication to the
subordinates in an MNC. I will manage to write better notice and newsletter within the organisation. I will
be able to write the contracts easily and I will be able to answer the queries of stakeholders easily through
a written message.
In an MNC, it is very important to be aware of the diversity of the people. Intercultural
communication knowledge will help me to communicate with the subordinates and colleagues who
belong from the different ethnic background. Intercultural communication offers to deal with a different
culture which is becoming important for the employees. MNCs recruit people from different ethnic
backgrounds and the knowledge of communicating inter-culture people saves the situation.
5. Conclusion
a. Synopsis of the areas discussed in the essay
Ten different concepts of communication have been discussed shortly. In the literature review
section, interpersonal communication and its theoretical understanding have been explained. In the third
section, the application of intercultural communication and written business communication has been
shown in a future career.
b. Restatement of the thesis statement
Effective business communication is a mainly two-way process to speak and listen to establish
business communication. The weekly learning in this unit helps to highlight the learning of
communication and application of the learning in the future career goal is explained.
c. Capstone statement that signals that the essay has ended
Effective business communication is necessary in the business world and the weekly learning of
this unit helps the future aspirants to communicate efficiently in the workplace.

10EFFECTIVE BUSINESS COMMUNICATION
Reference List
Arnold, E. C., & Boggs, K. U. (2015). Interpersonal Relationships-E-Book: Professional Communication
Skills for Nurses. Berlin: Elsevier Health Sciences.
Bargiela-Chiappini, F., & Nickerson, C. R. (2014). Writing business: Genres, media and discourses.
Abingdon: Routledge.
Berger, J. (2014). Word of mouth and interpersonal communication: A review and directions for future
research. Journal of Consumer Psychology, 24(4), 586-607.
Braithwaite, D. O., & Schrodt, P. (Eds.). (2014). Engaging theories in interpersonal communication:
Multiple perspectives. London: Sage Publications.
Hanauer, D. I. (2015). Measuring voice in poetry written by second language learners. Written
Communication, 32(1), 66-86.
Hargie, O. (2016). Skilled interpersonal communication: Research, theory and practice. Abingdon:
Routledge.
Harris, T. E., & Sherblom, J. C. (2018). Small group and team communication. Waveland Press.
Leeming, K., Swann, W., Coupe, J., & Mittler, P. (2018). Non-verbal communication. In Teaching
Language and Communication to the Mentally Handicapped (238-267). Abingdon: Routledge.
Neuliep, J. W. (2017). Intercultural communication: A contextual approach. Sage Publications.
Robinson, L., Kocum, L., Loughlin, C., Bryson, L., & Dimoff, J. K. (2015). I wanted you to know: Breast
cancer survivors’ control of workplace communication about cancer. Journal of occupational
health psychology, 20(4), 446.
Rock, P. (2016). Making of symbolic interactionism. Berlin: Springer.

11EFFECTIVE BUSINESS COMMUNICATION
Ross, J. M., Girard, J. M., Wright, A. G., Beeney, J. E., Scott, L. N., Hallquist, M. N., ... & Pilkonis, P. A.
(2017). Momentary patterns of covariation between specific effects and interpersonal behaviour:
Linking relationship science and personality assessment. Psychological assessment, 29(2), 123.
Samovar, L. A., Porter, R. E., McDaniel, E. R., & Roy, C. S. (2014). Intercultural communication: A
reader. Cengage Learning.