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Concept of Emotional Intelligence- Report

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Added on  2019-11-26

Concept of Emotional Intelligence- Report

   Added on 2019-11-26

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Running head: BUSINESS COMMUNICATIONBusiness CommunicationTopic: Emotional IntelligenceStudent’s name:Name of the university:Author’s note:
Concept of Emotional Intelligence- Report_1
1BUSINESS COMMUNICATIONTable of Contents1. Concept of Emotional Intelligence..............................................................................................32. Personal reflection on finding emotional intelligence as a topic of great interest.......................43. Applying emotional intelligence in present or future professional career...................................5Reference List..................................................................................................................................7
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2BUSINESS COMMUNICATION1. Concept of Emotional Intelligence Emotional intelligence can be defined as the ability to recognise someone's own emotionand the emotions of other people. Emotional intelligence has three basic skills that an individualshould possess, emotional awareness, harnessing the emotion and one should know these toapply into tasks in critical thinking and problem solving (Goleman, Boyatzis & McKee, 2016).Most importantly, this concept came into popularity by the author Daniel Goleman and hemodelled emotional intelligence in two separate styles, ability emotional intelligence and traitemotional intelligence. Emotional intelligence is also described manage the emotions of otherpeople regulating someone's own emotion. In a business context, employees need to understandthe emotions and identify these; however, those emotions can impact on behaviour and attitudesof the people. Perceiving emotion comes from faces, voices and cultural factors of theworkplace, whereas, managing emotion is about regulating the emotions of own and others. Theemployees who possess high emotional intelligence can control their own emotions as well asemotions of others. In a modern business, the workplace has open communication and it ischaracterized by the team members and supervisors. The supervisors must possess emotionalintelligence in order to control the team and motivate the employees in intrinsic perspectives.Employees sometimes face challenges from management or from doing work in anorganisational context. As stated by Martin-Raugh, Kell & Motowidlo (2016), emotionalintelligence is an intangible and one can possess this emotional intelligence through managingbehaviour, making the right decision and navigate the complexities in the workplace. Moreover,emotional intelligence is made up of two core competencies within a business scenario, personaland social competence. Within a business context, a leader must have the quality of emotional
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