Business Communication : Hilton resort

Business communication

Table of Contents
Introduction......................................................................................................................................3
Assessment 2....................................................................................................................................3
Recommendation about inter departmental cooperation.............................................................3
Analysis.......................................................................................................................................5
Barriers in communication..........................................................................................................5
Strategies to overcome of barriers...............................................................................................7
Conclusion.......................................................................................................................................7
References........................................................................................................................................8
Books and journals......................................................................................................................8

Introduction
Business communication is the process of sharing information between people within and
outside organization. That means people and members of organization express their feeling and
information through effective business communication (Escobar-Rodríguez and Bonsón-
Fernández, 2017) This report present Hilton resort and hotel because this hotel has very wide
chain at global level. Hilton hotel is an attraction point of Sri Lanka. This report will be cover
barriers in communication and inter departmental cooperation.
Assessment 2
Recommendation about inter departmental cooperation.
According to Kernbach, Hotel has many types of departments and all departments has
several responsibilities. The purpose present behind making of hierarchical level in organization
is make easy to operate all work. But it cooperation and coordination is very essential for achieve
goal and meet objective. It recommends that colleagues and subordinates that they should
communicate freely with each other because all members and departments has same objective
like increase productivity and profitability. So if they communicate effectively and share all
problems so through this they easily establish cooperation between them. According to ….,
interdepartmental cooperation is not important because all are separate responsibility and work
so cooperation is not important.

According to Coffelt, Departments like financial, human resource, front office and many
departments are contributed in hotel to achieve objective. These departments are essential
because through contribution of all departments' organization increase productivity and
profitability. They should treat with all departments that they are important, and they must
communicate about business objective with each other. Flow of communication in business
should be smoothly so this thing also helps in establish cooperation in Hilton. According to …..,
all departments are not depended on each other it is not true that every department is important.
According to Mehta, members and management of Hilton should communicate directly
because if they interact with each other and employee reach to management for share any
conflicts so organization resolve problem and prevent conflicts as well. This process helps to
remove and detect conflicts and communication errors through conduct meeting and gather
informations from members and then take action and decision to solve problem. So colleagues
and subordinates does work with together and increase productivity and profitability. According
to …, cooperation in all department increase interaction between all of them and it increase
conflicts. So interaction is not important.
According to Steele, in Hilton members should use simple and common language with
each other because every department has different people from different region so every region
has different language meaning and words. So this thing creates misunderstanding because all
members and team don't have common understanding. Therefore, they should use common
language and share with new member during on boarding. This thing helps to increase
productivity and profitability in an organization.
According to Park, management should shift to all members in all department after fix
time so this process helps in establish coordination between members and departments and also
they know about function of other department. Members of different department easily know to
each other. So they do work with their full efforts to achieve organizational goal. According to
…., members of department do not shift frequently because they affected through this and it
performance influence through it.
According to Mikkelson, members of different department in Hilton should update about
all information about organization and its project. Team leaders also must established
coordination through effective communication and share information and all things about
organization and it goal and objective with new members. New member motivate through

effective communication and interdepartmental cooperation also maintain effectively because all
are work in organization with same objective and same goal. According to ..,., team leaders has
done not need to share all information because it creates problem and privacy reduce.
Analysis
Communication has three forms like verbal, non-verbal and visual. In an organization
verbal communication is better because through this form of communication people use
systematic language and words that easily understandable. Non verbal communication also a
form of communication and it includes gestures, facial expression and body positions. This type
of communication helps to understand effectively to other informations. Visual communication
also a form of communication representative and understand through imaginary and symbols.
Visual has main purpose is advertised, promote and guide. Principles of communication that
clarity, correctness, completeness, conciseness, concreteness, coherence and courtesy. These
principles help to make effective communication.
In Hilton, employee of all departments need to use verbal and non-verbal both types of
communication because with help of both communication they express their information very
clearly with each other, and they also understand easily. Managers of organization flow effective
communication to improve and promote hotel after attack and want to recover as earlier.
Interdepartmental means internal relation between different department of organization
and all are depended on each other. All forms of communication are useful for organization
because these helps to establish effective cooperation between them. This thing also prevent and
detect conflicts that create between departments and members of organization.
Barriers in communication.
In effective communication many types of barriers has to face by members of
organization. It is very major concern in business communication because barriers make
ineffective communication and create misunderstanding. Following barriers face by members
and people during communication :-
Linguistic barrier :- Language barrier is very major problem in an effective
communication in Hilton hotel. It is a tool of communication and through these members of
Hilton share information to each other. Every different region has different language and it
creates barrier during communication. Language change within few kilometres and all members

that they do work at same workplace, so they have own language skill. This barrier creates
confusion and misunderstanding during communication.
Psychological barrier :- This barrier creates from mental and psychological issues that
present in people of Hilton. People have different types of fear, speech disorders, phobia and
depression, so they can not communicate properly in front of other. They feel nervousness when
they interact with other. Psychological barrier make difficult to effective communication and
also create misunderstanding.
Emotional barriers :- Emotional barrier create difficulties during communication that
means in Hilton hotel members of organization (Crane and Glozer, 2016). If person who is
emotionally mature, so they are able to communicate effectively with other and if persons are not
mature emotionally, so they have to face this barrier in organization. Emotions like anger,
frustration, humour etc. and all this thing also create barrier in decision-making. Emotional
barriers change way of talking of people and create misunderstanding and conflicts at workplace.
Physical barriers :- These barriers includes noise, closed doors, faulty equipment and
closed cabins so these reasons make ineffective communication. This things create problem in
communication because if loud noise comes during important communication so it may create
confusion. Due to Faulty equipment members has to face problem because voice break during
communication and receiver can not understand information.
Cultural barriers :- Nowadays world is globalized and in Hilton many people do work
from different region. All have own culture and values like different dressing sense, religion,
food, drinks, pets and general behaviour. This all is different to each other and it creates carrier
because they have to understand different culture and tolerant of others. In effective
communication these barriers create problem. In Hilton hotel people of other region get offer of
courses about understand and learn other culture.
Organizational structure :- Structure of organization also create barrier in
communication because Hilton is a very huge hotel and hierarchical structure is also very large
so it contains many levels. Due to many levels of its structure, flow of communication can not
smoothly present in organization (Marett, Marett and Litchfield, 2015). Direct Interaction is not
present between employees and management, so they can not share their problems and issues
with management. This barrier creates lack of transparency and misinformation between
department and employees as well.

Strategies to overcome of barriers.
Many strategies use by organization to remove and prevent barriers and make effective
communication.
Use of simple language :- Employees of organization has need to use simple and
common language to effective communication because through simple language everyone
understands informations and words. These strategies help to overcome barriers and
misunderstanding. Employees motivate through effective communication, and they do work
effectively and efficiently improve productivity.
Active listening :- In communication two party includes one is receiver and second is
sender. So receiver has need to listen carefully and actively. That means listen and understand
information in effective manner.
Simple organizational structure :- Management of Hilton has need to make simple
structure of organization so this thing helps in smooth flow of communication. Simple structure
means that contain less level of hierarchical (Xie, 2017). If less level present in structure so
management easily control and monitor.
Select proper media :- Managers of Hilton can use these strategies and make effective
communication through selection of proper media. It has need to also focus on oral
communication with each other like meetings and face to face interaction. For complex and very
important message sent to each other through written format and communication. So this strategy
helps in overcome to barrier.
Conclusion
From above study it has been summarized that business communication is an essential
part in business and through this process members of organization share their information with
each other in oral and written way. Interdepartmental cooperation means many departments are
make by organization to complete target and achieve goal of organization. Cooperation is
essential between them. During communication with other people have to face many barriers like
linguistic, psychological, cultural and emotional. This creates problems and make ineffective
communication. Organization use and follow strategies to prevent and remove barriers because
communication is a tool that helps in attract and motivate ton other and it increases profitability
and productivity.

References
Books and journals
Escobar-Rodríguez, T. and Bonsón-Fernández, R., 2017. Facebook practices for business
communication among fashion retailers. Journal of Fashion Marketing and
Management: An International Journal. 21(1). pp.33-50.
Kernbach, S., Eppler, M.J. and Bresciani, S., 2015. The use of visualization in the
communication of business strategies: An experimental evaluation. International
Journal of Business Communication. 52(2). pp.164-187.
Coffelt, T.A., Baker, M.J. and Corey, R.C., 2016. Business communication practices from
employers’ perspectives. Business and Professional Communication Quarterly. 79(3).
pp.300-316.

Mehta, N.K., 2016. Excellence in human and business communication: reflections from the
Srimad Bhagavad Gita. International Journal of Business Excellence. 9(1). pp.113-133.
Steele, G.A. and Plenty, D., 2015. Supervisor–subordinate communication competence and job
and communication satisfaction. International Journal of Business Communication.
52(3). pp.294-318.
Park, Y., El Sawy, O.A. and Fiss, P., 2017. The role of business intelligence and communication
technologies in organizational agility: a configurational approach. Journal of the
association for information systems. 18(9). p.1.
Mikkelson, A.C., York, J.A. and Arritola, J., 2015. Communication competence, leadership
behaviors, and employee outcomes in supervisor-employee relationships. Business and
Professional Communication Quarterly. 78(3). pp.336-354.
Crane, A. and Glozer, S., 2016. Researching corporate social responsibility communication:
Themes, opportunities and challenges. Journal of Management Studies. 53(7). pp.1223-
1252.
Marett, K., Marett, E.G. and Litchfield, S.R., 2015. The role of relational familiarity when
interpreting family business communication. IEEE Transactions on Professional
Communication. 58(1). pp.69-85.
Xie, W., 2017, April. The Cause and Strategy of Oral Communication Barriers in Business
English. In 2017 International Conference on Innovations in Economic Management
and Social Science (IEMSS 2017). Atlantis Press.