Knowledge Management and Communication

The assignment delves into the crucial relationship between knowledge management and communication. It examines topics like managing information quality, contributing knowledge to electronic repositories, and the impact of organizational commitment on knowledge sharing. Furthermore, it explores the significance of communication in knowledge transfer, considering diverse contexts such as nonprofit organizations and healthcare settings. The analysis emphasizes the multifaceted nature of communication within knowledge management frameworks.

Business
Communication

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
E-mail..........................................................................................................................................1
TASK 2............................................................................................................................................2
Drafting letter...............................................................................................................................2
TASK 3............................................................................................................................................3
Investigation report on exploring good organizational practice for engaging employees...........3
INTRODUCTION.......................................................................................................................3
Assorted measures of engaging the employees at different organisations..................................4
CONCLUSION............................................................................................................................5
RECOMMENDATION...............................................................................................................5
TASK 4............................................................................................................................................6
My experience in compiling this portfolio- a reflection..............................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Business communication duly takes place for commercially benefiting an enterprise with
a major cognition of sharing some relevant information among the people within and outside the
firm. It is thereby recognised as a crucial part of an organization with a strategic approach of
engaging the employees into their deviated obliged zones. It thence relates to some major aspect
of either defining the functionalities of a firm with an ongoing cycle of feedback from the
workers (Nickerson, 2015). However, it should be implemented with some modern equipments
of contemporary techniques to finally attain a better outcome of results.
TASK 1
E-mail
To: Mary George
From: Peter Fernandez
Subject: For acknowledging about Mr Jack Russell
Dear Marry George,
Being a secretary to the mayor of our city council, I am writing this mail in regard to
ascertain some relevant information about Mr Russell. It is thereby to get some apt number of
data regarding his significant number of triumphs and collaboration into your major arena of
tendering the aged people. It is merely due to your prior choice of nominating Mr Russell for
receiving our award as a beneficiary into the ascertained field of social work. It is thence to know
your privileged deliberations of honouring him as an outstanding leader to our community who
at times has duly served in their best possible way to all local citizens (De Pillis, E. and et.al.,
2015). I would hereby like to build certain vital questions for aptly addressing him at the award
function with your favoured and backed up support in it:
 I would like to ascertain his major reason behind such decision of serving the elderly
people.
 Any unforgettable experience that has priorly inspired him and he would like to share
with us.
 Lastly I would also like to know his primary age and some of his principle steps for
initiating with it.
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These data will be considered as a harmonious approach of praising the efforts made by
all such community leaders who are together invited in our award ceremony with a mean of
appreciating them (Brink and Costigan, 2015). The function will be duly conducted on 17th of
this month and your are cordially invited in it. However, you are requested to provide the above
stated information to us till 15th with all your deliberations. Thank your for your kind support.
Yours Truly,
Peter Fernandez
Secretary of city council.
TASK 2
Drafting letter
To
Cora Duncan,
246 Portland Road,
London, SE 1 8YT.
Subject: Responding to the complaint made by Ms Cora.
Dear Ma'am,
Firstly I would like to convey our expressive gratitude of thanking you for such effort of
yours to write a letter about your valuable experience with us. However, I together apologize for
the bad occurrence that you have duly mentioned in your message. It states a prior complain of
receiving a stained gown by us for which your are now willing to acquire an overall repayment
of its price charged by us or a substitute dress will also work for you. We thereby feel pride to
highly rate ourself in serving the customers into the best possible way along with an active
servicing approach (Yamasaki and Hovick, 2015). But presently we truly regret for not being
able to satisfy your claims with certain justified policies of our company.
According to which, you have duly signed a statement on obtaining the product with no
such complaints for the next 15 weeks about it. Consequently, it seems relevantly difficult to
believe about our company's fault into it. We have thence concluded another resolution to your
specified trauma where you can renovate the gown at any nearby laundry shop and send the bill
to the below mentioned address of our company. I duly apologise once again by assuring that
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you won't face any such hassle from the very next time as I we will evidently consider some
more training to our team of customer support with a promise of fine service.
Thanking you,
Garments Delight Ltd
45 Jenkins Road,
SE1 8YT London.
TASK 3
Investigation report on exploring good organizational practice for engaging employees
INTRODUCTION
The below report is based on a prior investigation on some major concerns of a small
sized business named Gareth Ltd. Presently the enterprise is facing some major issues of low
productivity and high turnover of its employees with a total denomination of around 60
employees. Thence, a lower morale of its staff members has been recognised as a prevalent issue
for which the below report has demonstrated some effective provisions of dealing it with a high
consideration of engaging the employees (Stanimirovic, 2015). A later discourse with their
employees has reflected some of its leading problems where around 75% of employees have
reported about a major gap of communication from the higher administrative department.
However, about 40% of workers have protested for a null void appreciation of the company for
their efforts and almost 30% have priorly demanded for some major inclusions of conducting
some timely drill sessions for them. Lastly, there existed a peculiar ratio of total 60% of
workers who are dealing with high level of stress at their workplace. It is due to an estimation of
70% staff members with a major number of women and young people who are duly obliged to
perform certain household responsibilities. Thus, the below report is with a similar cognition of
discovering some apt ways of engaging employees with some relevant approaches by the
respective bodies of management (Borghoff and Pareschi, 2013). A relative scope of the report is
to utilize some innovative measures for employee retention with a secondary method of
researching about some suitable formulations that duly matches the evaluated scenario of Gareth
Ltd.
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Assorted measures of engaging the employees at different organisations
The below document consists of five different small sized companies with their assorted
techniques and measurements of engaging employees.
 Paragon Interiors group
It is the highly ranked organization in terms of motivating its employees with some
effecting allocation of leaves and pay benefits to them. The company also insist on maintaining
an apt culture of making interactions with each other. It thereby executes an equivalent flow of
communication at each organizational level (Coombs, 2014). They also believe in a prominent
approach of placing rights candidates at an appropriate position that together matches their state
of cognition. It has thus appointed some commendable leaders at their workplace.
 Phaidon International
It has been ranked at the second position for working into a friendly work surrounding
with some major aspect of team work. This company thus inculcated an insistent formulation of
carrying group tasks which automatically builds up the interaction levels of its employees. They
together include some benefited schemes of rewarding their employees by appreciating their
good work and amended efforts. This duly help the employees to constantly work into a
motivated stream at their respective obligations. This approach also provides a due recognition to
the organization for its such advantageous deliberation that directly rises its profitability ratio as
well.
 Educ8
It is the next rated firm which is tremendously famous for its certain major inclusions of
appointing around 33% of women employees at their workplace (Eppler, 2016). Into which, most
of its workers who are placed at higher positions of administrative department are women
employees. They thereby opt for a predefined method of using direct conversations for
communicating a peculiar thing to both their employees and the superiors. Along with it, this
company also uses some built in utilities especially for their women employees where a
prominent tactic of maternity leave is their foremost perspective. However, there are some other
varied measures for rest of the employees with certain health benefits plans for them.
 The 7Stars
This company is notably known for its effective schemes of pensioning employees with a
retaining formation of benefiting them (Toomey and Chung, 2012). It together evolves a
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continuous approach of authorising a mandate concept of making open communications at the
workplace with certain proper and effective channels of communication. Being into an ingenious
field of media, this company is priorly liable to chose and apply some relevant methods of
innovations that optimistically effect its employees and clients as well.
 Reassured
It is basically an insurance broker which primarily engages its employees through its
foremost tool of insurance where it duly renders a similar scheme for its employee within a
reasonable value (Kankanhalli, Tan and Wei, 2015). Another apt method used by it is referred to
its deliberated approach of adhering to a cordial culture of work where they together celebrate
various occasions and employee's anniversaries, etc.
CONCLUSION
The above report has effectively carried a comprehended approach of acknowledging the
need base importance of engaging employees into an organization. It has primarily reflected a
recent case of Gareth Ltd into which they are tremendously dealing with some ongoing issues of
engaging their employees. This report has thence demonstrated some apt methods of five
renowned companies who constantly uses some apt methods of engaging their employees. It has
also stated some major benefits of engaging the employees which duly serves to their own
requisition of timely accomplishment of their stated goals and objectives (Leeuwis, Leeuwis and
Ban, 2014). The major highlights of the report was onto the major consideration of resolving
some ongoing issues of Gareth Ltd in retaining their employees.
RECOMMENDATION
On investigating the overall scenario and understanding the prior role of employee
engagement into a firm, Gareth is largely recommended opting some similar effective measures
of engaging its employees. This will thereby help the firm to aptly raise the morale of their
employees by gradually eliminating the more existence of their turnover (Liu, 2012). There are
some major cognition of certain major issues of communication gap, reward management and
lack of training and development opportunities has been determined on duly approaching their
employees. Therefore, Gareth Ltd should precisely work on the above identified objectives
where it should inculcate conducting an open communication at the workplace with a prior
responsibility of enhancing the interaction level of their employees (Ruggles, 2012).
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Another major recommendation would be suggested as an inculcation of democratic
leadership at the workplace with an equivalent participation of the employees to take certain
decisions for the goodwill of the firm. Here the management body can play a crucial role by
appointing some apt leaders who can relatively handle the employees by together managing their
work through various requisite tools of motivation. The cited company should together opt for
some essential tools of rewarding the employees with a prior cognition of appreciating their
efforts (More, 2010). It should also maintain a collaborative culture at the workplace into which
they can celebrate varied occasions that will automatically minimize the pressurised state of their
employees.
TASK 4
My experience in compiling this portfolio- a reflection
This portfolio has not only constructed certain requisite recommendations for the above
stated firm who was facing some tremendous issues of engaging their employees but it has
together enriched my knowledge regarding such vital topic of employee engagement (Raupp and
Ruler, 2016). It has basically articulated an apt existence of employee engagement as a prior tool
which finely maintains the organizational culture with a mandate determination of inculcating it
in each firm. Employee engagement is thence considered as a strategic approach of valuing the
foremost resource of an organization that duly refer to their employees. Employees are primarily
considered as a useful source for executing the major functionalities of the firm and therefore it
is vitally important for the administrative bodies to equally value their varied level of interest and
considerations (Williams, 2010). Such methods will gradually increase their morale by together
allocating them a prior sense of belongingness. This will then relatively help the firm where their
workers will relatively work with a determination of timely attaining their stated targets for
enhancing the profitability ratio of the firm. I have hereby used an auxiliary method of research
to discover the ongoing innovative measures of different organisations which are generally used
by them to prolong their workforce.
I thence faced some definite issues to find some apt methods that largely suits the recent
scenario, after opting for the secondary act by considering some relevant books written by the
profound leaders (Toomey and Chung, 2012.). This has also helped me to address a major
drawback of low cognition of mine about the latest criteria of making research. It hereby
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recommends me to carry a self analysis with a proper tool of self assessment. It will thereby
reduce my stress and allow me to work under a controlled state of mind (Van den Hooff and De
Ridder, 2014). Lastly, this report has largely contributed in enhancing my learning into the major
area of engaging the workers with a prior illustration of constantly encouraging the participation
of employees at their workplace. It has then discovered several methodological formulations by
discovering some relevant measures of maintaining an apt environment at the workplace with an
equivalent session of making interactions through a proper channel of communication.
CONCLUSION
The above report has effectively demonstrated the most basic requisition of each
organisation with a prior tool for a good flow of communication. It has thereby recommended a
major cognition of applying some effective measures of transmission with a good flow of
interaction among the employees. This apparently benefits the organization where they work
with a much united form with an improved relationship with their client's and customers. The
above report is thence divided into some major section of comprehending the requisite skills of
administrating within an apt level of communication with all its related parties.
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REFERENCES
Books and Journals
Borghoff, U.M. and Pareschi, R., 2013. Information technology for knowledge management.
Springer Science & Business Media.
Brink, K.E. and Costigan, R.D., 2015. Oral Communication Skills: Are the Priorities of the
Workplace and AACSB-Accredited Business Programs Aligned?. Academy of
Management Learning & Education, 14(2), pp.205-221.
Coombs, W.T., 2014. Ongoing crisis communication: Planning, managing, and responding.
Sage Publications.
De Pillis, E. and et.al., 2015. Student Perceptions of Hawaiian Values in Business
Communication. Journal of Education for Business, 90(2), pp.63-71.
Eppler, M.J., 2016. Managing information quality: Increasing the value of information in
knowledge-intensive products and processes. Springer Science & Business Media.
Kankanhalli, A., Tan, B.C. and Wei, K.K., 2015. Contributing knowledge to electronic
knowledge repositories: an empirical investigation. MIS quarterly. pp.113-143.
Leeuwis, C., Leeuwis, C. and Ban, A., 2014. Communication for rural innovation. Blackwell
Publishers.
Liu, B., 2012. Toward a better understanding of nonprofit communication management. Journal
of Communication Management. 16(4). pp.388–404.
More, E., 2010. The role of communication in current debates on knowledge management.
Journal of Communication Management. 3( 4). pp.353–361.
Nickerson, C., 2015. The death of the non-native speaker? English as a Lingua Franca in
business communication: A research agenda. Language Teaching, 48(03), pp.390-404.
Raupp, J. and Ruler, B., 2016. Trends in public relations and communication management
research: A comparison between Germany and The Netherlands. Journal of
Communication Management. 10(1). pp.18–26.
Ruggles, R., 2012. Knowledge management tools. Routledge.
Stanimirovic, D., 2015. A Framework for Information and Communication Technology Induced
Transformation of the Healthcare Business Model in Slovenia. Journal of Global
Information Technology Management, 18(1), pp.29-47.
Toomey, S. and Chung, L.C., 2012. Understanding intercultural communication. New York:
Oxford University Press.
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Van den Hooff, B. and De Ridder, J.A., 2014. Knowledge sharing in context: the influence of
organizational commitment, communication climate and CMC use on knowledge
sharing. Journal of knowledge management. 8(6). pp.117-130.
Yamasaki, J. and Hovick, S.R., 2015. “That Was Grown Folks’ Business”: Narrative Reflection
and Response in Older Adults’ Family Health History Communication. Health
communication, 30(3), pp.221-230.
Online
Williams, R., 2010, Employee Engagement Define It, Measure It and Put It to Work in Your
Organization. [Online]. Available through
:<http://www.workforce.com/articles/employee-engagement-define-it-measure-it-and-
put-it-to-work-in-your-organization>. [Available on 25th March 2016]
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