Interpersonal Communication in Business Communication
Added on 2020-04-15
10 Pages2560 Words489 Views
Professional Development
|
|
|
Running head: BUSINESS COMMUNICATION AND ITS IMPORTANCEBUSINESS COMMUNICATION AND ITS IMPORTANCEName of the student:Name of the university:Author note:
1BUSINESS COMMUNICATION AND ITS IMPORTANCEInterpersonal communication may be defined as the exchange of important informationand details between two or more individuals. Effective communication skills are important ininteracting with others and help in the advancement of interpersonal relationships between thespeaker and listener. During the process of interpersonal communication, information is sent byone individual and received by another (Robinson et al. 2013). Effective interpersonalcommunication takes place when both the message sender and the message receiver understandthe message and the output of the conversation is successful. Development of proper skills forinterpersonal communication is extremely important. These often include active listening, properfeedback giving and receiving skills, maintaining proper body language while communicating,maintenance of courtesy and many others. This assignment will try to highlight how effectiveinterpersonal communication is influenced by values, attitudes and self esteem.Values can be defined as principles as well as standards or qualities which an individualor group of people consider in high regards. Values are those attributes which help in guiding thedifferent ways people lead their lives and take proper decisions. Values are attributes whichindividuals hold dear along with those qualities which those individuals consider them to beworth of. This is one of the most important traits in an individual that often influences hisinterpersonal communication skills. Values make people judgemental and thereby it hasimmense impact on the communication between two individuals. Values which are important tospeakers may not match with the values of the listener and hence it plays an important role ininterpersonal communication. Researchers are of the opinion that values dictate about howindividuals should be behaving and therefore this procedure can totally modify the interpersonalcommunication skills of an individual (Rosenberg 2015). Values may be of two types. The firsttype of values may be explicit which are mainly stated overtly in value judgment. It may be also
2BUSINESS COMMUNICATION AND ITS IMPORTANCEimplicit which can be inferred in non-verbal behaviour. They are usually held or seen as a part ofcultural system as well as pattern. Therefore an individual will often develop several culturalvalues which reflect in his interpersonal skill and thereby modify the communication that takesplace between that individual and other listeners. Researchers are of the opinion that culturalvalues are also an important set of values besides personal values of an individual. Culture boundvalues are exceptionally important for intercultural communication. These values involve powerdistance as well as uncertainty avoidance (Mackie and Hamilton 2014). Moreover individualismversus collectivism and masculinity are also important attributes that come into play duringinterpersonal communication. Low and high context communication as well as immediacy andexpressiveness, self disclosure and also emotional and behavioral expressiveness are importantelements that modify interpersonal communication. In schools, colleges, science, business and many others, often people are trained to talkin third person and mention just about facts which leaves values out of communications.However, in reality, these result in less understanding of the messages and the messages are alsonot well absorbed. When an individual gets the scope of expressing values confidently, the wordsabout new behaviors or alternative solutions not only surprise people but also help in grabbingattention. These value based conversation helps listeners drawing in and also earns their trust.Beside values helping in grabbing attention, it also helps in finding common good. When individuals talk about their values, they can connect with people and thereby find commongrounds and build consensus. It might happen that likeminded people can often disagree of thevarious types of details of new initiatives as well as a proposed legislation also disagreeing anddiscussing how to achieve it. However, the same people can find common good when differentprinciples are taken in consideration like opportunity, liberty, equality, family as well as fairness.
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Interpersonal Communication Skill of Feedback | Reportlg...
|4
|436
|26
Interpersonal Feedback and Communicationlg...
|4
|549
|1351
Communication for Change: Effective Strategies in Today's Worldlg...
|17
|4316
|233
Interpersonal Communication Skills Assignmentlg...
|7
|2012
|45
Challenges and Strategies for Improving Listening Skills in Higher Educationlg...
|6
|2058
|428
Effective Teamwork and Communicationlg...
|6
|1244
|34