Training and Development Methods

This assignment delves into various training and development methods used in organizations. It emphasizes the importance of clear communication and effective interaction within companies for success. The document discusses both communicable and non-communicable diseases, highlighting their impact on workplace productivity and well-being. It also touches upon employability skills development and its significance in a dynamic job market.

BUSINESS COMMUNICATION
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INTRODUCTION
Business communication refers to effective procedure of sharing information, ideas and
knowledge between members within and outside the corporation. With the help of proper information
at each level sound and effective decisions can be taken. Business communication help company in
sharing the vision, mission , core objective etc. with the organizational members so that they know
what is expected from them and how they can contribute to the success of entity. With the help of
business communication, corporation can share the information regarding its wide range of offerings
with potential customers and thus help in increasing the sales and revenue of business. In the present
report, different aspects of business communication will be studied with reference to different case
scenarios.
TASK 1
Drafting a well organised e-mail message To Marry George
Write message
From: ABC
To: [e-mail]
Cc:
Bcc:
Subject: Request regarding additional information
Respected Mary George,
I am writing here with regards to the current state of decision recently taken by the
respected Mayor of a City Council. I expect that you have prior knowledge regarding the
respect and recognition that will be provided to local citizens for rendering outstanding and
benevolent services to the society. In this respect, I have got names of many of the residents
who have done exceptionally good work in the community in the opinion of leader.
I would like to inform you that the award distributing ceremony is prearranged on
October 15 and venue is Banquet. The members will be recognized and honoured for their
appreciable work in the society in front of all. The news of the ceremony along with the names
of awardees will be published in the newsletter of Council.
With reference to this, I have also received the name of one of the potential members
named as Jack Russell. Since, you have nominated its name I would like to get more
knowledge about him and endeavours done by Jack towards community development. I
request you to provide me the necessary information regarding its work along with evidence if
possible or available. I will also request that provide the pictures of Jack showcasing his
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involvement in various community activities. You are also required to mention the previous
awards, recognition and achievements of him in community services. Along with this, I
request to provide the personal as well as professional information of Jack Russell in the form
of Resume.
As you are aware the award giving ceremony is on 15th October, therefore you are requested
to furnish me all the mentioned details before one week positively. This will help us in taking
best decision. The aforementioned request is to just our suitability in processing information
related to awardees as latest before the award ceremony. Kindly provide me the necessary
details and oblige . I would be thankful if you furnish us fair and just information.
I would acknowledge if you respond this matter as promptly as possible
Thanks for sparing your valuable time. I will b waiting for your response
Thanks and regards,
Secretary,
(City Council).
TASK 2
Drafting a letter in response to a customer complaint
Garment Delights.
Date: 11th May, 2016
Dear Cora Duncan,
I am here writing on the behalf of my entire team of Garments Delight, I would like to express
that I am grateful that you spared your time for to respond us your complaint realted with the big
stain on one of the garments that was offered by our company Garment Delight to you. We respect the
attempt done by you which also helped us in realizing our mistakes. Also, we can take care that you
and our other customers does not face any such issue in future
Further, I would ask you to forgive us for the inconvenience casued by us to you. Please accept out
sincere apology for the problem caused to you from our point. Because, you are important part of our
company and we are nothing without your support and lov, I would like to make you aware about the
companies policy regarding refund. According to the records of company, it is evident that complaint
was made from your end 15 weeks ago after you authenticated the delivery with your signature.
Since, you have not mentioned any sort of damage to product i guess we are not liable in such case.
However,you are a precious client for Garment delight and we acknowledge your trust our brand.
Since, company does not want to loose you we discussed regarding your complaint with the manager
and came to conclusion that we can provide best possible soultion from our end.
We can provide you the opprtunity to clean the damaged garment the nearest laundry from your
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residence at our expense. The company is ready to pay for the expenses of dry cleaning. Again I
request you to accept for apology for discomfort that is casued to you. Further, I ensure you that you
wont any face any such mistake in future. To reimburse your drycleaning bill please send the dry
cleaning it to us with the name of Garment Delight Ltd at 45 Jenkins Road, SE1 8YT London. I will
ensure that, in the five days time you that after you send us bill we will be refund you the total
money that you pay to dry clearner.
We appreciate your feedback as it willhelp Garmet Delight in improving in future. The company
believe in reatining our loyal customers and this is possible only by keeping our quality benchmarks
high. Garment Delight is committed towards its customers and therefore we assure you that your
complaints will be always taken seriously.
Waiting for your kind response at the earliest.
Thank you,
Garment Delight.
CONCLUSION
Summing up the entire report, it can be concluded that business communication is effective
approach that help in enhancing the overall efficiency of business. It help in meeting the needs of
different customers in best manner. The effective communication system will help in assuring growth
and progress of business by continuously increasing the satisfaction level of customers as well as
employees and other stakeholders.
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TASK 3
Exploring Good Practice
for Employee Engagement
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TABLE OF CONTENTS
INTRODUCTION................................................................................................................................3
MAIN BODY.......................................................................................................................................3
Explain the different employee
engagement measures.....................................................................................................................3
CONCLUSION....................................................................................................................................5
RECOMMENDATIONS......................................................................................................................6
REFERENCES.....................................................................................................................................7
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INTRODUCTION
Employee engagement defined as the approach which provides all the employees good
environment, try to accomplished their goals and objectives. It also motivated the employees to gained
the business success with respect of their own well being. Staff retention is all about the capability of
the business firm to retain its employees (Menguc and et.al, 2013). The purpose of the study is to
prepare the report to know the good practice for employment engagement which they should prefer.
The scope of the report is to know how to reduce employee turnover and enhance the productivity. The
report will also suggest the different ways which helps to improvised the employee retention and to
boost up the morale. A survey has been done to gather the information and which has revealed the
some facts about the employee and its productivity. The survey is done on the large target audience.
There are some problems which is encountered by Garth Ltd in doing the survey. The first problem is
inadequate communication from the top management which doesn't provide clarity to the objectives
which has to be achieved. The other difficulty is that the company doesn't value their contributions and
also not give reward for the good work. Through this, employees gets unmotivated and lack to
accomplished the organizational goals (Breevaart and et.al., 2014). Moreover, the other problem
involved the complaints of the employees which states that there is no opportunities for the career
development and training. The last fact which they found is employees are stress by the work and this
happens because of the disputes which happens in professional as well as personal life which disturbs
the individual employees to do their work. By encountering from these problems, the purpose of the
report formulated that there should be good practice to be done to analyse the employee engagement as
well as to increase the staff retention and its productivity.
MAIN BODY
Explain the different employee
engagement measures
There are different employee engagement measures which should be examine in the top five
highest ranked small companies. These are done by surveys to analyse the problem of the employee
engagement which assists in providing more competitive and positively impact business outcomes to
improvise the ability of the employees. These outcomes can be comprises of productivity, quality,
profitability and customer satisfaction. The companies which are chosen in the ranked system are
Simply Business, Chess, Red Carnation Hotels, MVF and Sky scanner (The Sunday Times Best 100
Companies, 2016). The measures for these employee engagement are as follows: Simply Business: It is an online insurance company where employee engagement measures are
to be taken to improve the productivity of the organization. As per the survey, it found that
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there are many problems in the organization which should be enhanced. If there are problems
then there should be the positivity also. The problem which study found are inadequate
communication from top management and stress management. Whereas the company is
motivating the employees on the regular basis by giving opportunities. The measures for this
problems are company should take meetings and other curriculum activities in the workplace
to engage the employees with upper management (Mone and London, 2014). The firm should
improvise the manager and team effectiveness to increase their productivity. The other problem
which should to be improved is reduced or eliminate the stress of the workforce so that they do
their work effectively as well as give better results to the company. For this, the company
should provide classes and sessions for for reducing stress. The stress management should be
practise in the employees through which they gets motivated and helps in accomplished the
organizational goals. Chess: This business deals with the IT and communication services in the UK and ranked as
the second in this aspect. This company also handles different types of employee engagement
related issues which is reducing their productivity as well as the revenues. The negative point
in this, are miscommunication between the subordinates and superiors. Through this the
information about organizational goals doesn't give clarity to employees from the manager.
The second problem is not giving opportunities to their employees for their career development
as well not training the retaining employees (Bal, Kooij and De Jong, 2013). As for this the
company should make the workplace according to the employees which means tries to engage
the employees in their talks and take formal meetings to know their problems and guide them
for the tasks and goals which they have to achieved. Second problem can be solved by the
reducing the costly turnover through which they can able to provide training and development
to the4ier employees as well as this will indirectly helps the productivity of the company. If the
employees are well trained then the profitability of the business will automatically increased. Red Carnation Hotels: It is one of the popular hotel of the UK which stands on third rank and
deals in the hospitality services. These company also have some challenges which need to be
tackle to increase their employee engagement in the business enterprise. The first problem
according to the survey is the hotel is not giving opportunities to their employees and the
employees are not enough trained to serve their employees. For this the solution can be, the
hotel should provides training courses for the employees, conferences and seminars are to be
organized in which it will assist them to trained themselves and how to serve their customers.
The company should also provide opportunities to their employees so that they gets motivated
and gets satisfied with their work (Employee Engagement Surveys, 2015). The other problem is
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stress related problem. If they are motivated and doing their then it will give stress so for this
business firm should give them flexible working hours in which they try to reduce their work
and some activities are to be4 done to reduce their stress. MVF: It is an marketing business services which helps the other companies to markets their
products and services. The problems which faced by these organization are not valuing the
employees contribution and also not giving them the reward for their hard work and this is
reducing their morale and motivation level. So for this, MVF should introduce the reward
system so that employees gets motivated and perform well. The company on month basis
should measure its employee engagement and try to satisfy them (Truss and et.al., 2013). The
second cons of this aspect is stress level and disputes in the employees' life this should reduce
so that they can do better work by engaging them and boosting their morale tries to lessen their
stress and tension. If the employees do their work happily then the profitability of business will
automatically increases. The management should help their employees in their work so that
they give better performance.
 Sky scanner: This business is all about the travelling which compares different travel websites
to show which is best for the individual or family. This company is also having some barriers
in its company and they are, no communication is taking place between superiors and
subordinates, no reward system is there for employees to enhance their potential. The other
problem is that the company is giving opportunity to their employees but not providing the
training and development aspects (The Sunday Times Best 100 Companies, 2016). This means
there are other opportunities for employees but not in the training and development which is
must aspect for the organization so this should be improved. So the business firm should need
to practise some employee engagement in the organization.
CONCLUSION
In this report, various aspects of the employee engagement are been shown. In this, Garth Ltd.
Has survey about the some employee engagement practices which are practise in this organization. By
relating to this, different five organization has been examined. In these problems like inadequate
communication between the subordinates and superiors are been discussed. Furthermore, other barriers
are lack of the reward system and no opportunities are given to the employees for their training and
development are evaluated in different business firms. In addition to this, the last problem is all about
the stress which are taken by the employees due to workload and inflexible working hours in the
workplace (Merrill and et.al., 2013). So in this, various problems are discussed and evaluation are also
given that how to solved that problems. By solving this problems, the company can gets the motivated
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employees, good working environment and enhancing the productivity of the employees. So by
evaluating these problems and taking solutions, these all are implemented in Garth Ltd to provide the
business better employee engagement techniques and increasing the revenues. For all this
recommendations are to be given to the Garth Ltd which will enhance it to implement in the chosen
business enterprise.
RECOMMENDATIONS
By examining the above findings, the recommendations which are evaluated for the best
employee engagement techniques to be adopted by Garth Ltd are as follows: In adequate communication: As the Garth Ltd employees stated that there are inadequate
communication between the superiors and subordinates. So for this, the company should
conduct meetings in which which they will know the problems of the employees and try to
figure it out (Andrew and Sofian, 2012). The business firm should also involve their employees
in the decision making process through which they will know about tasks and projects and the
clarity about the work and how to accomplished them. No reward system: As there are no reward systems are been there in the firm and company is
not valuing the employees contribution through which they have loss the motivational level in
themselves. The company should provide them with rewards on basis of their handwork. This
can be done by the fostering the trust in senior leadership which in returns provides them with
rewards like incentives or bonus (Truss and et.al., 2013). Through this, the morale of employees
will boost and they will give better performance to their organization. Lack of the opportunities: The company is not providing effective opportunities to their
employees by lacking in the providing the better training and development to their employees.
For this the company should recruit effective employees and retain their top talent in the
organization (Kruse, 2012). And to improvise more potential in the employees or say to
enhanced their skills, they should give better training and development sessions to them to
improvise their capability. The company can also reduce the costly turnover to manage these all
effectively.
 Stress management: As the working hours of the company is inflexible so they are taking toll
on the employees. And through this the stress on them is increasing and they are giving good
performance in the organization. This can be solved by reducing the working hours and making
them flexible by creating effective flexible working policy (Employee Engagement Surveys,
2015). This will helps the women worker to work effectively as well it will assist the employees
in making their work schedules and done the work accordingly and able to take family
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responsibilities as well.
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TASK 4
Which types of materials did you find most useful to the topic area and why?
Reflection is the material, it is an important part. This is because it presents the resultant
outcomes of work, which is conducted by me in the streamline It also comprises different objectives
and work which is done by me to accomplish the learning goal.
Have you learned anything about researching that would lead you to select
materials in a different way in the future?
I learned a lot, as I have presented by best of efforts in addressing all the tasks. Now I can
easily deliver the things to the targeted audience.
Did you time manage your work well?
Now, it took less time for managing the work on time. I can effectively manage the work on
time.
worked out the same by using various time management strategies such as log, diary, remainders, et
What do you think is at the root of this area of weakness?
The area of weakness or the area in which I am lacking is the grammar error.
What can you do to address this?
By doing of proof reading I can easily overcome the problems. I also, learned about the basic
rules of writing a formal working.
What have you learn from your research and what lessons can take forward
for your future learning?
The present research provides me different ways to enhance my base. I learn to manage the
work on time, eliminate the grammar errors. Hence, this proved to be of great significance in meeting
my present and future learning and development.

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REFERENCES
Journals and Books
Andrew, O. C. and Sofian, S., 2012. Individual factors and work outcomes of employee engagement.
Procedia-Social and Behavioral Sciences. 40. pp.498-508.
Bal, P. M., Kooij, D. T. and De Jong, S. B., 2013. How do developmental and accommodative HRM
enhance employee engagement and commitment? The role of psychological contract and
SOC strategies. Journal of Management Studies. 50(4). pp.545-572.
Breevaart, K. and et.al., 2014. Daily transactional and transformational leadership and daily employee
engagement. Journal of occupational and organizational psychology. 87(1). pp.138-157.
Kruse, K., 2012. What is employee engagement. Forbes.
Menguc, B. and et.al, 2013. To be engaged or not to be engaged: The antecedents and consequences of
service employee engagement. Journal of Business Research. 66(11). pp.2163-2170.
Merrill, R. M., and et.al., 2013. Self-rated job performance and absenteeism according to employee
engagement, health behaviors, and physical health. Journal of Occupational and
Environmental Medicine. 55(1). pp.10-18.
Mone, E. M. and London, M., 2014. Employee engagement through effective performance
management: A practical guide for managers. Routledge.
Truss, C. and et.al., 2013. Employee engagement in theory and practice. Routledge.
Truss, C. and et.al., 2013. Employee engagement, organisational performance and individual well-
being: exploring the evidence, developing the theory. The International Journal of Human
Resource Management. 24(14). pp.2657-2669.
Online
Employee Engagement Surveys. 2015. [Online]. Available through: <http://www.sirota.com/employee-
engagement-surveys>. [Accessed on 11th May 2016].
The Sunday Times Best 100 Companies. 2016. [Online]. Available through:
<http://appointments.thesundaytimes.co.uk/article/best100companies>. [Accessed on 11th
May 2016].
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APPENDIX
Employee engagement measures
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