Report on Types of Communication
Added on 2020-02-05
12 Pages4070 Words79 Views
BUSINESSCOMMUNICATION1
TABLE OF CONTENTSINTRODUCTION ...............................................................................................................................3TASK 1.................................................................................................................................................3Drafting of e-mail message for information about award for outstanding services to local residents...........................................................................................................................................3TASK 2 ................................................................................................................................................4Letter in response to a customer complain......................................................................................4TASK 3 ................................................................................................................................................5Investigative report for exploring good practices for the employee engagement. ..........................5TASK 4.................................................................................................................................................9Reflection: My Experience in compiling this portfolio- a reflection...............................................9Conclusion..........................................................................................................................................10References...........................................................................................................................................112
INTRODUCTION Business communication refers to sharing of information between inside and outsideindividuals of organization for the purpose of running business. It is performed by the firms fortheir commercial benefits (Hooker, 2012). There are many types of business communicationmethods such as web-based to customer complaint, etc. Along with this, the file consists of investigation report onexploring communication, reports, presentations, telephone meetings, etc. Various qualities areconsidered for making business communication more effective such as conflict management, goodwritten communication, cultural issues, clear hierarchy, etc (Guffey and Loewy, 2012). Present study is based on the given case study. It includes email composition for requestingfor more information, letter in response good practices for employee engagement and reflectiveessay. At the end, conclusion is explained with the key findings. TASK 1Drafting of e-mail message for information about award for outstanding services to local residentsTo:marygeorge@gmail.comSubject: regarding information about Jack RussellDear ma'am, As you know that City Council is organizing a ceremony for the honouring local residentsfor their outstanding services to the community on 15th October, name of the nominees aresubmitted by various community leaders for their contribution in developing community byresolving the present issues. This ceremony is for appreciating and recognizing the work of localresidents so that they can effectively contribute in the development of communities. We need moreinformation about the nominated people so that we can make award ceremony interesting.Provided information will also publish in the newsletter of council. As per the above information, city council wants to get more content about the Jack Russellwho is nominated by you. This information will help us in deciding whether the nominatedcandidate is eligible for the award ceremony or not. There are some questions formed by thecouncil which you need to answer appropriately. What is the educational background of Jack? Where did he work in his past? Which type of award or recognition he got in the past, if any?Where he is working at present and at which post? 3
Is he suffering from any type of disease or disorder?In which area Jack gives his contribution?What are the reasons behind the nomination of Jack by you? Can you please provide two or more than two references for cross checking the providedinformation about the nominee?Please provide us accurate and appropriate information about the nominee otherwise; thecandidate will be disqualified from the award ceremony. Appropriate actions will be taken by thecouncil on giving wrong information. Closing date of providing the entire required information is10th October. You need to adhere with the given deadline otherwise information will not beaccepted. An attachment regarding more information is added with this mail which you need tofulfil and revert it to me.Thanks & Regards, Secretary of City CouncilTASK 2 Letter in response to a customer complainResponse to Complaint246 Portland Road, London, SE1 8YT.\12th March 2016Dear Cora Duncan, Thank you for communicating with us about your problem with the product you purchasefrom our website. Garments Delight apologizes for the inconvenience occurred to you due to theproduct. We want to meet your needs and expectations by resolving the issue in the best possiblemanner. As per your complaint, there is a large stain on one of the garment purchased by you fromour company. After proper analysis of the issue, we get to know that there is your sign on thedelivery sheet 15 weeks ago and there is not such complaint about the damage in the gown. Alongwith this, you have accepted the product without any issue and query. Our company has somepolicies and according to them, it is not possible to refund the money as per your demand. Thereason behind this is acceptance of the product by you at the time of delivery without any problem.But you are our valuable client and it is our prime responsibility to resolve your issues4
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