Table of Contents INTRODUCTION...........................................................................................................................3 Literature review.............................................................................................................................3 Purpose and principles behind different forms of organisational communication.....................3 Principles of effective communication to enhance practice........................................................4 Evaluate the communication practices........................................................................................5 Analysis and discussion of all the questions....................................................................................5 Purpose and principles behind different forms of organisational communication.....................5 Principles of effective communication to enhance practice........................................................5 Evaluate the communication practices........................................................................................6 CONCLUSION................................................................................................................................6 REFERENCES................................................................................................................................7
INTRODUCTION Businesscommunicationflowofinformationwithintheorganisation.Therules, regulationsandpoliciesarecommunicatedwithintheorganisationtomeetthebusiness objective. With effective business communication the good will of organisation gets build up. The present report studies about Mr Fishy which is an fish and chips restaurant in borough, London bridge station. The report will discuss the purpose and principles behind different forms oforganisationalcommunication.Thestudywillbebasedonprinciplesofeffective communication to enhance practice in company. The study will evaluate communication practice in the organisation. Literature review Purpose and principles behind different forms of organisational communication. According to author(Cogo and Yanaprasart, 2018)organisational communication means exchange of ideas, views andinformations within or outside if the organisation. Theirs are two types of business communication: Oral communication and other is written communication. In orals communication their can be both formal and informal way of communication. Formal business communication refer to meetings, group discussions, interviews, speeches etc. whereas in informal business communication is increasing the socialisation with collogues. Written communication is the means of business communication which includes company reports, manuals, agenda and etc. As per the views of author(Han, Forbes-Mewett and Yang Wang, 2018)the main purpose of oral communication is to speaks in front of live audience formally about specific topics. Oral presentation is needed in the organisation for potential investors, buyers and the employees. With the help of oral presentation the potential investors can get convince with the idea and persuade them to invest money on the project. The purpose of written communication in business is to keep permanent records of the ideas, incident, facts and other proposals. As the records helps business owners to access information as and when required for them. According to the author(Li, 2018)the principle behind orals communication is that well planned presentation should be delivered. As presenting some thing in proper manner, planning regarding the audience and topic to be delivered should be well planned. The brevity principle states that messages should be brief as if the sender takes longer time then receiver will not give
attention to sender of message. Principles of written communication are clarity which states that the message should be clear that what person is writing and want to convey, the purpose of writing must be clear. Principle of completeness states that the communication must give complete message to the receiver as incomplete communication irritates the reader and leave them in confusion. Principle of conciseness states that their should not be unnecessary thing return on the letter which wastes the time of readers and the factual data should be included with no repetition. Principles of effective communication to enhance practice. According to author(Ibrahim and Jebur, 2019)the effective communication means senders and receiver assigned with the message clearly and sender should feel heard and understood for the messages delivered by him. Theirs are several barrier which are faces by the both senders and receiver that are semantic barrier which arises due to different meaning of words, organisational barriers relates to the communication structure within the organisation. psychological barriers refers to the persons opinion, current states, conciseness, emotions, etc. and personal barrier refers to the maintenance of attitude, behaviour etc. hinder the ability of person to communicate. As per the views of author(Nell, Lentz and Pander Maat, 2018)the theories of different organisational communication are critical theory for conflict which states that the conflicts are natural part of the organisation which can be prevent by resolving of conflicts and giving direction to employee for unify at workplace to meet organisational objective. Informational theory includes that the message should be in detail and provides the factual information in the message. As the information must contain less mistakes in message. With the help of these theories the organisation can improve its efficiencyby delivering of the correct data to the employee which will help them to meet the organisational goal effectively. According to the views of author(Basov and Minina, 2018)the principle of effective communication are principle of simplicity which define that message should be simple to understand as common words and simple sentences can be used. Principle of attentiveness state that the effective listening is more important in effective communication. The receiver should be attentive while receiving the message from senders. Principle of accuracy states that facts that are providedmust be accurate as when wrong information is given it creates confusion for receivers.Principleofconsiderationstatesthatinthewritingoflettertheirmustbe
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consideration. As the communication must be positive and presents facts must be delivered in the messages. By praising the person name the receivers gets more attentive to understand the message. Evaluate the communication practices. According to the author(Parks,Ceccucci and McCarthy,2018)communication practice by organisation has to face both positive and negative aspects. In oral communication there are many advantages that is oral communication is time saving when the company need to take action immediately for transiting of message which enable to release their workload and save time. Another benefits is that oral communication is more powerful means to control and persuasion. By communicating orally the effectiveness in the variation of tone, pitch, intensity in voice helps the speaker to convey shades of meaning. The disadvantage of orals communication is that there is no records of the messages as it is impossible to preserve the message in oral communication. The orals communication has limited scope for communicating of the messages as it is not suitable for the lengthy messages. According to the author(Farrelland Hutasingh, 2018)written communication has both strengths and weakness. The advantages of written communication is that it maintains the records of the message that is transmitted to receivers on permanent basis (Advantages of written communication,2019).Writtencommunicationpresentsthedatainaccurateandprecise manners. It becomes easier for the top executive to evaluate the message information and convey it in more appropriate manners. The disadvantages of written communication is that its is more expensive and time consuming as it requires pen, ink, paper, computer, etc. and large number of employees are required due to which it becomes more time consuming and cost valuable time for both readers and writers.Their is lack of flexibility because writing of document cannot be changed at any time. Analysis and discussion of all the questions Purpose and principles behind different forms of organisational communication. In Mr fishy restaurant thepurpose of oral communication is to save the time and communicate brief messages effectively. Staff can communicate the orders given by customer to the chef so that the purpose get fulfilled. Written communication are used to keep the records of
ordersgivenbycustomer,financialstatements,menucards,etc.whichcanpreserved permanently by the owners(Cogo and Yanaprasart, 2018). Principles of effective communication to enhance practice. In Mr fishy company the employees faces many barrier while communicating effectively in the organisation. Employees of Mr. fishy faces barriers in relation to the personal barrier as the behaviour and attitude of staff is more important to maintain the customers sustainability in the organisation. When the staff represents good impression on the guests then they will appreciate the warm and welcoming attitude of the restaurant staff(Han, Forbes-Mewett and Yang Wang, 2018). The challenges faced by staff member when they are in situation where some uncertainty happens then staff is responsible for it weather the fault is of guest or not, challenge is that staff members still have to behave properly in such situation. To overcome this challenge the restaurant needs to train its staff for showing curtsey towards the guests. Evaluate the communication practices. From the critical evaluation it can be stated that in Mr fishy restaurant the use of oral communication and written communication are equally important for proper working of the organisation. The the effective communication between guest and employee are done orally while giving the order from menu. Written communication is important when there is need to maintain preserve thedata or information of the customers(Nell,Lentz and Pander Maat, 2018). CONCLUSION From the above report it can be concluded that in Mr fishy restaurant organisational communication is more important to make the staff work effectively and efficiently for the company. Business communication are of two types oral and written. Oral communication is times saving where as written communication is time consuming.Mr fishy face personal barriers while communicating with its guest. Th barrier can be overcome by training the staff to increases their skills in behaviours and attitude towards the employees.
REFERENCES Books and Journal Basov,N.andMinina,V.,2018.PersonalCommunicationTiesandOrganizational Collaborations in Networks of Science, Education, and Business.Journal of Business and Technical Communication.32(3). pp.373-405. Cogo, A. and Yanaprasart, P., 2018. “English is the language of business”: An exploration of language ideologies in two European corporate contexts.English in business and commerce: Interactions and policies.pp.96-116. Farrell, W.C. and Hutasingh, T., 2018. Cross cultural communication between developed and emerging markets: a qualitative study on small and medium-sized enterprise communication technology selection and utilisation.International Journal of Globalisation and Small Business.10(1). pp.1-20. Han, G.S., Forbes-Mewett, H. and Yang Wang, W., 2018. My own business, not my children’s: negotiating funeral rites and the mobility and communication juncture among Chinese migrants in Melbourne.Mobilities.13(5). pp.761-775. Ibrahim, S.K. and Jebur, Z.T., 2019. Impact of Information Communication Technology on Business Firms.International Journal of Science and Engineering Applications.8(02). pp.53-56. Li, X., 2018. Influence of Computer-aided Instruction Model on Business English Writing Teaching Effect.International Journal of Emerging Technologies in Learning.13(3). Nell, L., Lentz, L. and Pander Maat, H., 2018. How Text Presentation and Financial Literacy Affect Pension Communication Success.International Journal of Business Communication.55(2). pp.135-163. Nell, L., Lentz, L. and Pander Maat, H., 2018. How Text Presentation and Financial Literacy Affect Pension Communication Success.International Journal of Business Communication.55(2). pp.135-163. Parks, R., Ceccucci, W. and McCarthy, R., 2018. Harnessing Business Analytics: Analyzing Data Analytics Programs in US Business Schools.Information Systems Education Journal.16(3). p.15. Online Advantagesofwrittencommunication.2019.[online].Available through<http://www.businesscommunicationarticles.com/advantages-and-disadvantages-of- written-communication/>.