Contents INTRODUCTION...........................................................................................................................3 Main Body.......................................................................................................................................3 1.Recommendedmeasurestofacilitateinter-departmentalcooperationinCondéNast Johansens,...............................................................................................................................3 2. Barriers in communication and strategy to overcome........................................................4 CONCLUSION................................................................................................................................6 REFERENCES................................................................................................................................7
INTRODUCTION Interrelation and cooperation between different departments of an organisation is highly essential for achieving the organisational success and goals. Each and every department within a business needs to work together so that all the activities or task can be performed in an effective manner. The present report is in context to Condé Nast Johansens, a leading chain of luxury hotels, spas and venues globally. Condé Nast Johansens has more than 35 years of experience inspecting and recommending luxury properties all round the world. The study will focus on recommending measures to facilitate inter-departmental cooperation and overcome the barriers of communication. Main Body 1. Recommended measures to facilitate inter-departmental cooperation in Condé Nast Johansens, Inter-departmental cooperation is very much essential mainly in Conde Nast Johansens as it have many different types of departments operating in many different countries in the world. It also deals in a large variety of services such as Hotels, Spa, Resorts and other properties for their customers. In order to improve the coordination, increase effectiveness and efficiency in business operations Conde Nast Johansens can use the following strategies – Cultivating empathy– According toIglesias, A. and et.al.,(2018),having good mutual understanding between different departments can collaboration more effective and smoother. Motivating teams or department to share and try each other’s work can let each team feel the challenges other department faces. It helps the employees in understanding the differences and challenges faced by team or employees working in other departments. Conde Nast Johansens can cultivate a sense if curiosity among the employees or team in different departments in order to assist them in learning each other’s work as well as come up with new ideas of improving processes in every department and increase effectiveness in overall business operations. Developing a common language– There are many confusions arises when employees do not use a common language or understanding of terms in interdepartmental communications. It can be frustrating for every department and team as well as it can leads to miscommunication which canbeareasonoffailureorlosstothebusiness.Forimprovingcrossfunctional communications,developingthatwouldbesharedduringnewemployee’sonboarding procedure. As per the views ofLozovitskayaandWeerakit(2018), it is important to learn from
miscommunications occurred in past for identify the reason due to which misunderstanding happened. The organisation should anticipate a learning curve when introducing the common language and also involving the employees in the process o development. Motivating departments to generally share information– According toPons-Morera,Canós- Darós and Gil-Pechuan (2019),a department may be unaware what information they actually require, or another department may not realize that an a team member or employee in other department possess perfect skills for solving a specific issue. Therefore, it is very essential and useful to motivate departments and teams in Conde Nast Johansens to share general information & reports that may be helpful to other departments. For example – If marketing department identifies a particular place or demographic area which is highly attracted towards advertisement of Conde Nast Johensen, marketing team can share this information with the production or other higher level teams. It can help the organization can expand their business in a profitable place or area. Fostering trust– Another powerful strategy to facilitate inter-departmental cooperation is to foster trust. Trust and Transparency is very important for long-term successful cooperation or collaboration. Trust is the main element that leads to high performing team and transparency is a powerful factor that supports the development of trust among the employees and team members. There are various areas of trust – trust of ethics, trust of competency and trust of integrity. The more Conde Nast Johensen can motivate trust in these distinct areas, more likely the company will be able to develop trusting relationships among the individuals and between the various departments. Employees in different departments need to realize and develop trust among each other that they can rely upon the team mates in every area without getting fail. It can help the organisation to increase operational efficiency and achieve the organisational goal. 2. Barriers in communication and strategy to overcome Communication process has a variety of barriers involved, the intended communication will generally be distorted and disturb resulting to a situation of failure of communication & misunderstanding (SmithandGilbert,2017). The barriers of effective communication within Conde Nast Johansens as identified belongs to different types such as emotional, cultural, physical, linguistic and psychological. Linguistic Barriers – Language barrier is one of the main barriers that negatively affect effective communication as language is a most essential element or tool used n communication process.
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Conde Nast Johansens operates in various countries having different languages, employees from different region often fails to understand language of a team member from different area or region using distinct language. It negatively affects communication process and leads to misunderstandings. Cultural barriers of communication – In the present scenario world is getting increasingly more globalized, any enormous office may have individuals from a different parts of the world. Various societies have an alternate importance for a few essential values of society. Dressing, Religions or absence of them, nourishment, beverages, and the general conduct will change definitely starting with one culture then onto the next. Thus it is an absolute necessity that we should consider these various societies while correspondence. This is the thing that is called as being socially fit. In numerous global organizations such as Conde Nast Johansens, extraordinary courses are offered at the direction arranges that let individual’s think about different societies and how to be obliging and tolerant of others. Psychologicalbarriers-AccordingtoMayroseandFreilich(2015),therearedifferent psychological and mental issues that become barriers to effective communication in Conde Nast Johansens. Some individuals have speech disorder, stage dear, depression, phobia etc. Each of these conditions is too difficult to manage and limit the easy of communication process in the organisation. Emotional barrier – Emotional strength or IQ of a individual determines the comfort and easy with which they can interact or communication with other people. A emotionally matured person is able to communication easily and effectively. On the other hand, individuals who cannot control their emotions face many challenges and difficulties in communicating with other team members or employees (SwamiandShankar,2017). Organisational structure barriers – Another issue or barrier within the communication process at Conde Nast Johansens is organisational structure There are different methods or techniques of communication used at an organisational level. Each and every method has its own weaknesses or problems that become barriers to proper or effective communication in the organisation. Strategy to overcome the barriers In order to overcome the barriers to effective communication in Conde Nast Johansens, the management or managers can use different strategies so that the communication process can get improved.Eliminatingdifferences in Perception, the organisation should make sure that it
is hiring right people on the job. The interviewer should ensure that candidate has good command over spoken and written language. A proper induction program should be developed so that the employees get clear with the policies of the company.Use of simple language, the managers should focus on using clear and simple words while avoiding typical or jargon terminologies.Simple organisational structure, the company should focus on developing a simple organisational structure without creating any complexities. The number of hierarchical levels needs to be optimum. Span of control within the organisation should be ideal.Avoiding information overload, managers in Conde Nast Johansens should be aware of prioritizing the work and tasks. They should avoid overloading themselves with work. They should rather focus on spending time with their subordinates and should focus on listening their issues or problems. Give Constructive Feedback, managers shouldavoid giving negative feedback. The contents of the feedback might be negative, but it should be delivered constructively. Constructive feedback will result in effective communication between the subordinate and superior CONCLUSION The above report discussed the importance of inter-departmental cooperation within Conde Nast Johansens. There are various measures or methods to facilitate cooperation or collaboration among different departments of the organisation which are been discussed in the above report. For example - Motivating departments to generally share information Fostering trust, Cultivating empathy etc.In addition to this the above study also examined the different barrier to communication in the selected organisation. These barriers included Psychological barriers, Emotional barrier, Linguistic Barriers etc.
REFERENCES Iglesias, A. and et.al.,2018. Avoiding communication barriers in the classroom: the APEINTA project.Interactive Learning Environments.24(4). pp.829-843. Lozovitskaya, Y. and Weerakit, N., 2018. Factors Influencing Effectiveness of Interdepartmental Communication in Hospitality Industry: A case Study of 4-5 Star Hotel Employees in Phuket.Journal of International Studies, Prince of Songkla University.7(1). pp.118-139. Mayrose, I. and Freilich, S., 2015. The interplay between scientific overlap and cooperation and the resulting gain in co-authorship interactions.PloS one.10(9). p.e0137856. Pons-Morera,C.,Canós-Darós,L.andGil-Pechuan,I.,2019.Amodelofcollaborative innovation between local government and tourism operators.Service Business.12(1). pp.143-168. Smith, H. and Gilbert, C., 2017. Communication Barriers and Lessons Learned in Energy Policy.Sustainability.10(2). p.449. Swami, S. and Shankar, R., 2017. Inter departmental Dyadic Coordination with Reference to Human Resource and Operations Management Current Status and Strategic Approaches
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