Introduction to Business Communications | Assignment
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Added on 2020-10-22
Introduction to Business Communications | Assignment
Added on 2020-10-22
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BUSINESSCOMMUNICATION
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3Explanation and analysis of principles and purposes HR director would need to consider in acommunication strategy..........................................................................................................3The general characteristics that participants must have to be effective listener and effectivespeaker during a meeting........................................................................................................5TASK 2............................................................................................................................................7Strength and weakness in terms of communicating, both orally and in writing in a businesscontext....................................................................................................................................7CONCLUSION................................................................................................................................8REFERENCES ...............................................................................................................................9
INTRODUCTIONBusiness communication is the strategy of formal communication within or outside theorganization for the purpose of commercial benefit. This type of communication is necessarybecause of the meetings, interviews, group discussion and speeches (Business communication.2018). The company to which context communication of business is explained is Sport love.This is an independent organization in London which is concerned about the poorcommunication of staff. HR director of sport love has written a report on the effectivecommunication within the business organization. Principle and purpose of communicationstrategy and general characteristics of effective listeners and effective speakers are explained inthis report. Apart from that, strength and weakness in terms of communication, both orally andwriting is also explained in this report.TASK 1Explanation and analysis of principles and purposes HR director would need to consider in acommunication strategy.The HR director of Sport love company is very concerned about the effectivecommunication of employees among them and with customers. Since all the employees ofcompany belongs to different countries therefore the issue is there among the employee tocommunicate with each other (Anders, 2016). The effect of this miscommunication among theemployee causes negative impact on the customer experience. The communication principles andits purpose is required by the HR to make communication strategy effective. The principles of communication:- Concreteness:- This principle is all about to have a clear message. It’s veryessential to have clarity in message (Anthony and Garner, 2016). Whateverinformation they want to convey to their customer nothing should be left in that.The information is based on research data and figures. The information whichthey want to transfer to their subordinates have to base on factual materials. Completeness:- The information which float among the subordinates that must becomplete and precise which avoid the conflict situation between the managementand subordinates. If the information is complex then description & explanationhave to be attach with that information.
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