Business Communication Assignment
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Added on 2021-06-17
Business Communication Assignment
Added on 2021-06-17
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Running head: BUSINESS COMMUNICATIONBusiness CommunicationName of the student:Name of the university:Author note
1BUSINESS COMMUNICATIONTable of ContentsIntroduction......................................................................................................................................3About the organization................................................................................................................3Purpose of the report....................................................................................................................3Scope of the report.......................................................................................................................4Report outcome............................................................................................................................4Structure of the report..................................................................................................................5Analysis of current situation............................................................................................................6Issue one: social media................................................................................................................6Issue two: feedback......................................................................................................................6Issue three: intercultural communication.....................................................................................7Conclusion.......................................................................................................................................8Recommendation.........................................................................................................................8Issue one: social media................................................................................................................8Issue two: feedback......................................................................................................................8Issue three: intercultural communication.....................................................................................9References......................................................................................................................................10Bibliography..................................................................................................................................11
2BUSINESS COMMUNICATIONIntroductionAbout the organizationThe multinational organization ABC Pvt. Ltd. is situated in the countries of Australia,Vietnam, India, Nigerian and Oman. This company serves the purpose of manufacturing,distributing and selling agricultural equipments to the domestic a well as international clients.This company comprises of 8000 employees in all the five countries and caters to the needs ofmore than a million customers all over the world. The company is headquartered in Australia andthe offices are situated in all other places. The company has always managed to make goodreputation in the local and international market. They have managed to build satisfaction notonly among the customers but also among the employees. However, the company is currentlyfacing communication challenges while operating within the local and international market. Thechallenges have emerged due to three major factors- ineffective use of social media, lack ofproper feedback and problems in intercultural communication (Blando et al., 2015). This reportwill outline the issues in detail and provide recommendation for the same. Purpose of the reportThe purpose of the report is to find out the issues that have emerged in three differentareas of the company. The company is recently facing the issue in terms of communication dueto ineffective use of social media, lack of proper feedback and problems in interculturalcommunication. The first issue revolved on the issues emerging due to the ineffective use ofsocial media such as, wiki, blogs, social network in order to guide and provide support to theteams for sharing and contributing ideas, establishing a firm base on knowledge and managing
3BUSINESS COMMUNICATIONdifferent kinds of tasks (Bonaccio et al., 2016). The second issue revolved on the insufficientfeedback received from the clients, which resulted in the lack of improving the products andservice delivery. The third issue was based on the gap in communication and understanding dueto difference in culture in various spheres. Therefore, the purpose of this report is to throw lighton several issues and provide resolution for the same. Scope of the reportThe scope of the report lied in the extent to which the issues in communication dealtwith. The report has described in detail the communication issues in various spheres of life. Itwas mentioned that the issues have emerged in the areas of ineffective use of social media, lackof proper feedback from the client and lack of transparent communication due to difference inculture. The case study has mentioned that the company functions in five different countries ofOman, Vietnam, Australia, Nigeria and India and therefore communication is a major issue. Thedifference in the cultural background of all the places has often led to mistrust andmisunderstandings among the individuals (Colbert, Yee & George, 2016). The report has alsopresented a clear concept regarding imp[roper feedback from the clients due to mishandling ofsocial media. However, the scope of the report still goes beyond the communication issuesalready mentioned. There is further opportunity to look out for strategies that can give a probablesolution to the identified issues. Apart from that, the report can outline the steps taken by othercompanies in resolving the communication issues and implement the same in case of ABC Pvt.Ltd. Report outcomeThe report outcome has focused on the correct identification of the communication issuesin the multinational organization ABC Pvt. Ltd. It was found out that the offices of the company
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