Situational Analysis and Problem Identification in Business Consultancy
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This report provides a situational analysis and problem identification in business consultancy, focusing on St Mary's Hospital. It includes a SWOT analysis, stakeholder analysis, and risk assessment. The report also discusses specific projects and a detailed plan of action.
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BUSINESS CONSULTANCY 1
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Contents EXECUTIVE SUMMARY............................................................................................................3 INTRODUCTION..........................................................................................................................4 SITUATIONAL ANALYSIS AND PROBLEM IDENTIFICATION..........................................5 POSSIBILITIES..............................................................................................................................9 SPECIFIC PROJECT AND DETAILED PLAN OF ACTION...................................................11 CONCLUSION.............................................................................................................................18 REFRENCES.................................................................................................................................19 2
EXECUTIVE SUMMARY This report is based on various issues identified by the situational analysis. This is a main purpose for conducting this project. For this project SWOT analysis have been used for analysis the issues faced by company and their stakeholders. Along with this SAF model was used for testing the reliability and validity of SWOT analysis in identification of risk. Stakeholder analysis, risk assessment has been done by using risk matrix and stakeholder matrix. As these are more effective for St Mery's Hospital in identification of types of risk and stakeholders who have involved in this project. At last, number of effective tools will be applied within the project for completing each activities of report in set time duration. These tools are Gantt chart, CPA, resource planning chart etc. With the help of these tools or methods, project manager can easily analysis risk within a given time period. 3
INTRODUCTION Business consultant is a professional who provides expert or professional advice in a specific area such as management, security, accountancy, human resource, law, marketing, engineering, finance, science or many others. This report is based on situational analysis of an organisation. It is defined as an effective analysis of the external and internal factors of the business organisation. It clearly identifies an organisation’s customers, capabilities, business environment, customers and potential customers, and their impact on the business (Bennun and et. al., 2018). For this project St Mery's Hospital is a given case study that is specialises in offering of their services to both children and adults. It is a type of healthcare organisation that was opened in 1845 in Paddington, London. This hospital wants too little improvement in several specific areas like responsiveness, effectiveness, safety and others. This report is based on different aspects such as situational analysis and problem identification, possibilities, specific project and detailed plan of action. These are considering main elements that will be used under this report for completing project successfully and effectively. For situational analysis, SWOT analysis will be used as it support in gathering of secondary data about the business. SAF, risk assessment and stakeholder analysis will be used for addressing issues faced by St Mery's Hospital. Gantt chart, WBS etc. tools will also use for overcoming issues of time and quality in effective manner. 4
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SITUATIONAL ANALYSIS AND PROBLEM IDENTIFICATION Situation analysis is considered as analysis of external and internal factors of a company. Throughthismanagementcanidentifyitscapabilities,potentialcustomers,business environment, targeted customers and many more (CoatesandCottam, 2019). This can be done through different models and theories. In respect of St Mary’s Hospital which provide hospitality services now they are going through some problems and for that can conduct situation analysis. For which they can conduct evaluation of different aspects, which are mentioned below:- About St Mary’s Hospital St Mary’s Hospital is NHS hospital which is conducting its business in the London, United Kingdom from 1845. The mission of respective hospital is to provide high quality health services at the affordable price in order to improve leaving quality of society or people. Moreover, vision of respective hotel is to provide health, healing and hope to society by providing them quality services. St Mary’s Hospital is based on effective value and according to that they respect and care to their employees who offer health care services to other. Now they are facing some issues in their operations because they not able to deliver quality service to potential customers. Services of St Mary’s Hospital TherearenumbersofservicesprovidedbyStMary’sHospitalthroughdifferent departments and by these services hospital able to attract as well as retain customers with them for long time. This will include services related to skin cancer, Testicular cancer, rehabilitation, Prostate cancer, Respiratory medicine, speech and language, Urology, Vascular surgery, Trauma, Blood transfusion, Breast surgery(Draijer, 2020). Along with this, they also provide services related to accident and emergency, Anesthesia, Audiology, Bariatric surgery, Cardiology, COPD, Critical care, Dermatology and many more. Target and potential customers of St Mary’s Hospital The potential and targeted customers of St Mary’s Hospital are children, adult and old age people who required any types of medical facilities at any time. The respective hospital generally provides quality health care services for these peoples so that they can leave their life effectively. SWOT Analysis of St Mary’s Hospital 5
By conducting this St Mary’s Hospital able to determine their strengths that help them in grabbing opportunities as well as they also able to identify their weaknesses which they need to improve for avoiding threat situation(Huand et. al., 2019). Explanation of SWOT Analysis of St Mary’s Hospital is given below:- StrengthsWeaknesses Financial position: St Mary’s Hospital hasstrongfinancialpositionatthe marketplace. Through which they able to provide quality as well as effective servicestotheirpatients.Thiswill also help them in adopting new as well asadvancetechnologyformedical treatment. Product portfolio: Respective hospital has wide product range for the society which helps them in expanding their customer’s base in effective manner. Moreover, it will also help them in gaining high profitability as well as marketsharesatpotential marketplace. Online presence: St Mary’s Hospital has strong as well as effective online presence at the marketplace through different social networking sites and socialmedia.Bythistheyableto effectiveinteractwithcustomers whichhelpinretainingthemby developing strong relationship. Workplacediversity:StMary’s Hospitalfollowsdiversityatthe Ineffectivetimemanagement:St Mary’sHospitalislackintime management activities which impact ontheirbusinessoperationsand function.Moreoverduetothis sometime patients also not able to get propermedicalfacilitiesinproper time.Thiswillaffectthecompany goodwillandmarketvalueatthe potential marketplace. Poorinventorymanagement: Respective hospital has bad or poor managementofinventorydueto which they face shortage of medicines andotherrelatedtools(Kindland Casais,2019).Duetothishospital staff not able to provide quality as well as proper services to patient. Decision making: St Mary’s Hospital haslongdecisionmakingprocess which is time taking which lead to delay in providing services to potential as well as targeted customers. Along with this, due to this hospital also face delay in applying new and advance technology at their workplace. 6
workplacewhichhelpsthemin developingpositiveaswellas motivatesworkingculture(Sokol, 2020).Thiswillalsomotivate employees to conduct work properly because every employee feels equally important for hospital. OpportunitiesThreats Adopt new supply chain method: St Mary’s Hospital need to adopt new supply chain model at their workplace becausethroughthattheyableto conduct theirwork properly. Along withthis,itwillalsohelpin conducting each and every work in timelymannersothatpatientget services on time. Adoptnewtechnology:Respective hospital must adopt new as well as advance technology at their workplace because through that they can decrease cost of services as well it will also helphospitalinprovidingquality services to patients. Governmentregulationandrules: Thereareseveralruleswhichare developedbygovernmentsothat industries conduct their work properly. Buttheserulesandregulationget changeaccordingtotimeand situation. This is threat for respective hospitalbecausetheirmanagement needtochangetheirplans accordingly. Competition: It is main threat for St Mary’sHospitalbecausethereare numbers of international as well as localhospitalsoperatinginLondon (Williams, 2019). Industry trend:St Mary’s Hospital comes under the healthcare industry that provides different services to the patients. It is an integration and aggregation of industry in the economic system that gives services and goods to effectively treat patients with preventative, rehabilitative, curative and palliative care (Bencheva and Stoeva, 2018). There are different healthcare trends that are shaping 2020 such as reversing the technology gap, data sharing, real-time interactions &5G, supply chain and logistics, AI computing and health teach with human touch. These are 7
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effective trends that will be beneficial forSt Mary’s Hospital in treating of their all patients safely and effectively. Problem identification of St Mary’s Hospital Problem identification is considered as process through which a person can identify root cause of issues or problem through that they are going. In respect of St Mary’s Hospital they are facing some issues which impact on the work performance and effectiveness. These problems are related to some specific areas such as effectiveness, responsiveness, safety and others. The main cause of these problems is related to improper time management and service quality. So it is essential for respective hospital to adopt more effective supply chain process which helps them in conducting work properly and at given or allotted time duration. Moreover they also need to develop strategies for enhancing service quality effectively (Draijer, 2020). By conducting this analysis St Mary’s Hospital able to improve their services as well as it will also help them in attaining desire goal as well as objective in successful manner. SWOT analysis is an effective and useful framework for identifying the problems faced by St Mary’s Hospital (Lousiane and Syaroni, 2020). This is a framework that support company in identification of its weakness. By identifying the weak area, company can use ways for reducing the weakness. Therefore, SWOT analysis is an important framework for St Mary’s Hospital in identification of problems. 8
POSSIBILITIES There are many numbers of approaches that will help in analysis of the situation of the present in market along with industry. Those that are commonly used in this direction are known as SWOT, PESTLE, Porter etc. All these are different in nature and have different abilities to ascertainthefactorsthatpresentinmarketandhaveimpactovertheoperationsofan organisation. The use of any tool is totally depends over the requirement of an organisation and the market they operate. It is important for the management to ascertain the viability of tool in respect to the power of determining the factors exist in environment, impact over an organisation and the ability of an organisation cope with same (Derr and DeLong, 2018). There are many methods are exist that can be used by the management to analyse the viability of the tool like CBA, Business case and SAF. The method which is used in the report for the evaluation of tools is SAF. This is the effective model that analyse tool on the basis of three different factors such as suitability, acceptability and feasibility. SAF Criterion Suitability is worried about whether an elective tends to the key issues is able to identifying vital situation associated with theSt Mary’s Hospital. On the other hand, Feasibility is worried about whether an organization has the assets and abilities to convey a methodology; as it were, on the off chance that it could work practically speaking. In last, the acceptability part of a SAF technique model is tied in with estimating the arrival, hazard and partner responses coming about because of a specific methodology (Chadwick and et. al., 2018). Returns will be estimated dependent on the advantages that partners anticipate from the technique and could be monetary just as non-money related, contingent upon what the partners choose. The application of this criterion is provided below over two different tools: Application of SAF on PESTLE Suitability: This is assessed by ascertaining the ability of strategy to support in decided objectives. The main aim of theSt Mary’s Hospitalis to analyse the market and ascertain own organisational viability to meet with same. In this regard, PESTLE will help in determination of the impact of external factors but does not provide information over internal resources. This clearly depicts the medium level of suitability against to the set objectives ofSt Mary’s Hospital. Acceptability: This is assessed on the basis of the resulted return, risk and meeting stakeholder needs. In relation to the PESTLE, the risk is high s time consuming and hard to 9
analyse process. While considering the point of return then this provides information upon external factor impacts. In last, it does not meet the need ofSt Mary’s Hospitalabout analysing the capacity of internal resources (Dasi, 2019). Feasibility: This is about the analysis of financial ability of an organisation to implement the strategy or the amount funds required for its carrying in future. TheSt Mary’s Hospitalhas sufficient amount of financial resources that will allows the organisation to easily apply the same. But, this will hinder the ability to gain information upon internal resources. Application of SAF on SWOT Suitability: In accordance to the objective ofSt Mary’s Hospital, this analysis helps in ascertaining both kind of information whether internal or external. This clearly depicts that it matched with the objective ofSt Mary’s Hospital(Okereke, Onokpaunu and Ikonomwan, 2018). Acceptability: SWOT analysis is easy to conduct and does not required harsh efforts. The amount of returns associated with this analysis is more satisfactory in comparison to the objectives. Also, the risk associated with same is low. It meets the need ofSt Mary’s Hospital too where it provides both type of information. Feasibility: This tested by the involvement of funds within the analysis and funds have by St Mary’s Hospital. This is a common analysis that does not require too much fund. This will also provide the opportunity to analyse all type of required information (Sturdy, 2018). Also, the hospital has efficient amount of funds through which they can easily conduct the analysis with the aid of SWOT technique. It is clear from the analysis of the both PESTLE and SWOT technique that the one applied is more effective and improves the effectiveness to get effective information that improves decision making. This will also aid in end through attainment of desired results (Raudino and Poletti, 2018). 10
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SPECIFIC PROJECT AND DETAILED PLAN OF ACTION Gantt chart:It is a useful and valuable graphical tool which displays number of activities that is performed against time. Gantt chart also recognized as visual presentation of a project where the each activities or tasks are broken down or shown on a chart which creates it is easier to know and interpret (Polonsky and Waller, 2018). Within project management, it is a popular tool as it support in identification of starting and ending time of each activities of project. Under this chart different number of activities will be included which are determined as below according to the given project. TimingActivities Week 1Implementation of situation analysis Weeks 2-3Identification of risk Weeks3-4Testing of risk Weeks4-5Risk assessment and stakeholder analysis WBS:This is a tool that helps in completion of project within a set time period and in systematic manner. Work breakdown structure is an effective method that breaks entire project into subtasks. It is a useful tool or technique that defines a time estimate or detailed cost and gives appropriate direction for schedule development and control (Roth and Reichert, 2019). Work breakdown structure Process identification of risk 11 Implementation of Situational analysis (SWOT analysis) Testing of the risk (SAF model) Time and quality issue in St Mery's Hospital. Provide reliable and valid result in identificationofriskthrough SWOT analysis. Completion of project
CPA:It is known as critical path analysis that is used by project manager for completing each activities of project in systematic manner. This is an effective project management technique that needs mapping out every key activity that is essential to complete full project timely. It includes finding the amount of time required to close each task and the dependencies of all activity on any others (Zhang and et. al., 2018).According to the current project, CPA is useful St Mery's Hospital to analysis risk and effective ways for overcoming it within a given time period. Figure1: Critical path analysis Resource planning charts:Project managers make use ofresource planning chartsi.e. Ganttchartsto analysis the critical path, a colour-coded networkdiagramthat shows a sequence of tasks via the project timetable, the duration of each activity, and the highest path from the start of the initial project task to the end of the last activity. This tool will also support St Mery's Hospital in identification of time for completion of full project within given time duration (Charlesworth and Johnson, 2018). Aim and objectives of the project: Project aim: Main aim of this project is to analysis the importance of situational analysis in identification of risks faced by business. A case study on St Mery's Hospital. Project objectives: To identify the issues faced by St Mery's Hospital through situational analysis. To explore role of SAF model in identification of reliability and validity of data gathered from secondary source i.e. SWOT analysis.To determine the various tools and approaches for overcoming issues identified by the situational analysis. Risk assessment:It is a term that is used to explain the entire method or process to an organisation in identification risk. In order to complete this project, there are some risks that will be faced by St Mery's Hospital. These will be determined as below: 12
Ranking given from 0 to 5. for ex., 5 is High and 0 is Nil RiskReasonMitigation/Avoidance/ Transfer/Acceptance measure Rankin g TimeTime is major issue faced by StMery'sHospitalwhile providingservicetothe childrenandadults.Itisa major issue that have negative impact on hospital. Along with this,inordertoimplement situationanalysisfor identifyingrisk,appropriate time period will be require by business (Metallo and et. al., 2018). In order to overcome this type of risk,St Mery's Hospital must use Ganttchart,CPMandWBS. These are considering main tools of time management that support anorganisationbyovercoming the risk of time. 5 QualityPoor inventory management is another risk that is identified by using SWOT analysis.St Mery'sHospitalhaspoor administrationofinventory due to which they face lack of medicinesaswellasother related elements. Due to this staff of hospital not capable to givequalityandproper services to both type of patient such as children and adults. In order to solve this type of issue company must use total quality management approach as it will help them by managing inventory. TQMmayhavebeenthe primaryqualityoriented philosophytotransitionintoSt Mery'sHospital.Itismainly based on three principles. 4 Financial riskThis is another risk that willIn order to overcoming this kind3 13
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begoingtoofacedbySt Mery'sHospitalwhile implementingsituational analysis and SAF model for testing reliability of situational analysis. ofrisk,projectmanagermust receivefundfromdifferent sources. Lack of resourcesForcollectinginformation throughthereislackof resource available which have negative impact on business. For this resource planning chart is useful tool that supportSt Mery's Hospital in implementation of this project. 3 Stakeholder analysis Stakeholder analysis introduces as an effective process and important technique for stakeholder identification and finding their needs. This analysis is applied to identify all key stakeholders such as internal and external who have a more interest in the problem with which the project is associated (Ryan and et. al., 2018). This is an effective part of the project that supports an organisation in identification of its stakeholders who have their involvement in the project. There are some stakeholders which will be shown as below: Stakehold er Name/Au thority (Category of stakehold er) Co nta ct Per son Pho ne, Em ail, We bsit e, Add ress Impact How much doesthe project impact them? (Low, Medium, High) Influe nce How much influe nce do they have over the projec t? (Low, Mediu m, High) Whatis important to the stakeholder? How could the stakehold er contribut etothe project? How could the stakehold erblock the project? Strategy for engaging the stakehold er Customers-LowMediu m Patientsare important part of They contribute They could By arrangin g day to 14
thisproject becausetheyget servicefrom supportSt Mery's Hospital. They are important because theyhave accurate knowledgeabout theservicesand facilities provided bysupportSt Mery's Hospital. theirfull effortsby providing accurate informati onand data about the business services givenby supportSt Mery's Hospital. blockthe project by not providing informati onabout the supportSt Mery's Hospital andtheir services. day activitie s. Service provider -MediumLowTheyare important part of theproject becausethey provideeffective servicestothe patients.St Mary’sHospital. Theyhavetheir onlinepresence andforthis serviceprovider areableto effectively interact with their customers.Asit helpan Service provider playsan important role within this project by providing effective services tothe patients. As it turn tohelp business in They could block this project by livingin the.St Mary’s Hospital. In order to engage service provider in project, conferen ceand seminar arebest strategy. 15
organisationin retaining them for longer period. improvem entofits reputation . Governme nt -HighHighIt is important to the government to supportSt Mary’s Hospitalby providing accurateamount of fund and also todevelop effectivepolicies relatedtothe health of patients. Theyare another stakehold erthat plays important roleby providing funds from different equipment sused within hospitalit y industry. -- Detailed plan of action:This is a plan that supportsSt Mary’s Hospital in overcoming of risks identified by the situational analysis. There are different types of risks faced by St Mary’s Hospital such as Ineffective time management, poor inventory management, decision making, government regulation and rulesand competition (Chernopyatov and et. al., 2018). These are major risks that have impact on business performance, operations, supply chain management and logistics of hospital. There are some strategies by which St Mary’s Hospital can easily overcome these types of risk which are explained as below: Plan of action forStrategies 16
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overcoming risk identified through situational analysis Poorinventory management St Mary’s Hospital facedrisk of poor inventory management, and in order to overcome this issue, hospital must use total quality management because it is a best and effective approach. As it supportSt Mary’s Hospital in management of its inventory or stick of medicine. Time managementSt Mary’s Hospital faced issue in delivering of quality services to the patient timely. It is a biggest issue and in orderto manage time, development of effective technology will be a best strategy forSt Mary’s Hospital. As technology helps them to maintain timeand also to provide qualityand quickservicesto the patients. CompetitionTo reduce this type of risk,St Mary’s Hospital must provide equality services to the patients in quick time duration. As it assistthemindevelopmentoftheirgrowthandsuccessat marketplace (Chernopyatov and et. al., 2018). 17
CONCLUSION From the above mentioned information, it has been concluded that situational analysis is an effective framework that helped an organisation in identification of its internal and external factors, and their impact on business performance. For this SWOT analysis has been applied as it support company in determination of its capabilities, resources, and stakeholders. In order to test validity as well as reliability of SWOT analysis SAF model has been applied. As this model assist an organisation in measuring risk, return and stakeholder reactions about the project. Gantt chart, WBS etc. tools have been used that helped an organisation in completion of its project successfully and within given time period. 18
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