Leadership and Decision Making at Holmesglen

This assignment delves into the realm of leadership and decision making within the context of Holmesglen. It requires students to analyze the effectiveness of decision-making processes, particularly emphasizing regular monitoring and feedback mechanisms. The assignment also explores established communication channels used by Holmesglen and proposes solutions to rectify any deviations from organizational standards and values. Students are tasked with identifying two communication channels and outlining specific actions to reinforce these standards.

Student Information
Student Name: Student ID:
Program/Course Information
Department: Business, Design and Information
Technology (BDIT)
Assessment Information
Assessment Title: Assessment 2 Assessment Task
for this subject/unit 2 Out of 2
Due Date: Date Submitted: Re-Submission 
Student Declaration
By submitting this assessment task and signing the below, I acknowledge and agree that:
1. This completed assessment task is my own work.
2. I understand the serious nature of plagiarism and I am aware of the penalties that exist for breaching this.
3. I have kept a copy of this assessment task.
The assessor may provide a copy of this assessment task to another member of the Institute for validation and/or
benchmarking purposes.
Student Signature
For electronic submissions: By typing your name in the student
signature field, you are accepting the above declaration.
Assessor Feedback
Assessor to
provide feedback
to the student and
document on this
coversheet.
Retain the student
completed
assessment and
this coversheet for
six (06) months for
validation and
audit purpose.
Assessment Task Result:  Satisfactory  Not Satisfactory  Other (e.g. points)
Note: Final result of the subject/unit will be entered on Banner by the teacher/assessor once all assessment tasks have been
assessed.

Section 1 – Scenario
Imagine you have been appointed as a Manager at Holmesglen Institute. Before you start and receive
induction and training, you are required to view the Holmesglen Strategic Plan*
Note: * Please note that the Holmesglen Strategic Plan will provide you with sufficient information
from which to base your assessment responses for section 1.
Holmesglen Vision
1. Identify the vision of Holmesglen Institute.
Vision of Holmesglen is to align with the new operating environment so that institute establishes itself
as the leading provider of vocational and higher education and thus attain desired vision. Following are
the key strategic themes that helps in supporting the overall vision of Holmesglen institute is-
 Student and client focused
 Responsive
 Linked and engaged
 Ambitious and enterprising
 Sustainable
However, the institute has worked hard in relation to establish itself as the leading vocational provider
and higher education that updated plan and attain the vision.
Holmesglen Mission
2. Identify the mission of the Holmesglen Institute.
Mission of Holmesglen is to provide accessible vocational and higher education training program to
attain maximum student success as well as benefit society. Thus, it is the core mission of institute to
provide education, training and skills development to different customers that involves students,
industry, employers and local community.
Holmesglen Standards, Values and Ethics
3. Identify the organisation’s standards, values and
ethics, whether stated or implied.
 Prepare a comprehensive list of Holmesglen
Standards, Ethics and Values
Standards: Holmesglen standards is to provide quality education to learners and thus
develop professional standards and code of conduct.
Ethics and Values: Following are the different values of Holmesglen such as-
 Excellence- Institute aims to excel in all that they do.
 Enterprise- Holmesglen encourage educational and business
development strategy that are innovative, well resourced, responsive and
entrepreneurial (Northouse, 2015).
 Scholarship- Organization provides freedom of intellectual inquiry and
creative expression that encourages the development of knowledge
through carrying out scholarly activities.
 Integrity- Institute carries out its action in fair, honest and non
discriminatory manner and thus carries out respect for individual in
regard to maintain the highest academic and ethical standards.

 Access- Organization also provide relevant vocational and higher
educational program and services for all individuals so that it helps in
providing variety of teaching modes that enhances the relationship with
other educational institutions and industries (Nahavandi, 2016).

Holmesglen Key Performance Indicators
(KPI’s)
4. Thinking about the Holmesglen
Institute standards, values and
ethics that you have learned in the
above. Your next task is to show
that you would be capable of
identifying the key performance
indicators (KPIs) of Holmesglen’s
goals and objectives so that you
and others within the organisation
understand model high standards of
behaviour.
Objectives Key Performance Indicators Standards Goals
1. Student and client focused  Satisfaction among students
 Satisfied students recommending
Holmesglen to other students
 Retaining rate and program
completion increases
 To ensure that student and
client experiences proper
system
 To maintain high level of
satisfaction in relation to
education and training
 Providing variety of
learning models and spaces
 Holmesglen main objective is
to provide education and
training to students.
 Developing appropriate
support services to teaching
and learning enables all
students to attain their reasons
for carrying out study
(Goleman, Boyatzis and
McKee, 2013).
2. Responsive  Enquiry of student conversion and
contract success rates
 High number of graduates in
employment or carrying out
further study
 increasing opportunities in
relation to new business
 To develop a new
curriculum model that
increases flexibility and
pathways
 To increase business
opportunities and new
markets
 To monitor achievement of
students and performance
 To enhance market share in
relation to vocational training
and education
 Monitoring commercial
activities in order to exceed
customer requirements.

3. Linked and engaged  Improving satisfaction among
employer
 Carrying out centre for Applied
Research Established
 Increasing non government
revenue
 To enhance industry
forums so that better
teaching practice could be
carried out
 To manage stakeholder
relationship in regard to
delivery mutual benefits
 Preferring partner to
community and industry
organisations in regard to
develop strengths
 To be able to recognise as
influential leader within
tertiary education sector
4. Ambitious and enterprising  Enhancing revenue derived from
overseas and domestic fee paying
students and educational projects
 Also, enrolled growth across all
funding education sector
 To transform e-learning
and expert online teaching
options
 Enhancing investment in
local, national and
international commercial
opportunities
 Institute expanded their offer
of online teaching
 Enhance revenue targets
 Improved culture of
organisation
5. Sustainable  Identifying EBITDA margin
 Enhancing revenue
 Engaging more number of staff
 To implement cost
effective and
environmentally
responsible work practice
 To ensure education,
training and best practices
 Helps in delivering upon
budget and attain
environmental targets
 Institute continues to exceed
sector for staff engagement
Impacting Key Factors
5. Holmesglen’s business operations in the plan
period covered have identified impacting factors.
State these factors.
1. Customers It involves students, clients, and government as the core customers in
regard to ensure that process could be carried out effectively.
2. Competition Institute faces commodification of vocational market that has also become
increasingly competitive (Fairhurst and Connaughton, 2014).
3. Change It has been found considerable change within Holmesglen and thus benefit
new student to develop learning.

4. Compliance Education sector is undergoing crucial reviews and provide quality
operations so that better education framework could be developed.
5. Commercial
There are other education providers and assesses complexity of government
contractual so that growth strategies could be balanced in regard to develop
risk management (Daft, 2014).
6. Commitment Holmesglen commits to its staff in order to develop effective program so
that it enables teachers to retain within institute.

Section 2 – Scenario
You have now been working with Holmesglen Institute for over 6 months now. As an employee,
you have had time to reflect on Holmesglen Institute’s as an organisation in terms of its
standards/values, goals/objectives and the communication channels it uses.
Note: Thinking back to your research into Holmesglen’s standards and values. Evaluate
Holmesglen’s values and identify how Integrity and Credibility applies.
Associated Risks
6. What are associated risks
There are different risks associated to Holmesglen institute of number of staff leaving the job due to
dissatisfaction and also increase in competition due to increase in number of similar institutes.
7. Facilitating Decision-making Processes
You have been asked to participate within a team (at Holmesglen) which is required to present some decision-making processes about Key
Performance Indicators.
 List the seven steps in the decision-making process. Explain how suggested decision making would be based on:
 relevant information (where and how could you access this information)
 examination of options and any associated risks
 input from relevant people (both internal at external stakeholders)
Seven Steps of Decision-making
Steps Step Title Step Explanation
 relevant information (where and how could you access this
information)
 examination of options and any associated risks
 input from relevant people (both internal at external stakeholders)
Step 1 Identification of
purpose of
Here, it is the first step in which reason needs to be identified for
making decision.

decision
Step 2 Information
gathering
Researcher is required to collect required information before making
any decision.
Step 3 Principles for
judging
alternatives
As collecting the information, different probable alternatives need to
be identified so that results could be attained (Beck and Cowan,
2014).
Step 4 Analysing
different choices
There are different choices available and thus it would help in making
crucial decision to select the alternative.
Step 5 Evaluation of
alternatives
Researcher need to select alternative after evaluating all the available
alternatives so that best decision could be made.
Step 6 Selecting best
alternatives
Here, appropriate action needs to be done in regard to select the
alternative.
Step 7 Executing the
decision
It is the last step that helps in reviewing the decision and then
executing it so that best possible outcomes could be attained (Renz,
2016).

Ensure Your Own Behaviour and Performance
8. How would you ensure your own behaviour and performance contributes to the required standards,
integrity and credibility of the organisation?
Own behaviour and performance contributes to the required standards, integrity and credibility of
business so that it does not result in making false problem. Also, it helps in identifying the mistakes
and thus measure the problems so that it could improve upon the same. While, firm also results in
attaining financial credibility, marketing, management and product or service so that desired results
could be attained.
9. Performance Improvement Plan
The next task is to show that you would be capable of developing a performance plan that would help meet standards and values, and enable an
organisation to ‘Model High Standards of Behaviour’.
 Select two of the objectives identified in Section 1 – Question 4.
 Using the provided Performance Improvement Plan template (shown below) identify where Goals and Key Performance Indicators (KPI’s) can
be improved upon.
o Discuss how you facilitated reaching agreement on the preferred course of action and any implementation plans.
o How monitoring and feedback occurred during the implementation phase and on the impact of any decisions.
Important Discussion:
When you have completed the Performance Improvement Plans play an active role in facilitating the effective outcomes by collaborate with another class
member to see if you have achieved the joint outcomes required.

Performance
Improvement
Plan
Title Name of Objective : Stude
nt
and
client
focus
ed
Target Area
Detail specific
area where
performance
standards have
not been met
Performance
Concern
Detail specific
dates and
examples of
where the
standards have
not been met
Expected Standard
of performance
Detail what is
expected of the
employee in terms
of their
performance i.e.
what does ‘good’
look like
Agreed
Improvement
Actions
Detail what actions
need to be taken to
meet expected
standard of
performance
Support
Detail what has
been agreed in
terms of support
required to achieve
the expected
standard of
performance
Re
vie
w
Da
tes
Review Notes
Detail improvement
made and any future
review dates
Standard
Completio
n Date
Increasing
satisfaction level
of student
Satisfying the
needs of
students in
relation to
provide them
appropriate
education and
training
program
Providing quality
education and
learning to
students
Providing various
learning modes
such as e-learning
Management need
to support students
to attain their
desired actions
01/
06/
17
Satisfaction need to be
attained among
students
30/06/17
Retention ratio
of staff
Also, involving
exchange
opportunities
and work
integrated
Retaining skilled
employees
Enhancing subject
progressing and
program
completion
Support programs
such as Student and
Industry
Ambassodors
01/
06/
17
Satisfaction need to be
attained among staff
30/06/17

Performance
Improvement
Plan
Title Name of Objective : Stude
nt
and
client
focus
ed
Target Area
Detail specific
area where
performance
standards have
not been met
Performance
Concern
Detail specific
dates and
examples of
where the
standards have
not been met
Expected Standard
of performance
Detail what is
expected of the
employee in terms
of their
performance i.e.
what does ‘good’
look like
Agreed
Improvement
Actions
Detail what actions
need to be taken to
meet expected
standard of
performance
Support
Detail what has
been agreed in
terms of support
required to achieve
the expected
standard of
performance
Re
vie
w
Da
tes
Review Notes
Detail improvement
made and any future
review dates
Standard
Completio
n Date
learning
State how you
facilitated
reaching
agreement on
the preferred
course of
action:
Through
attending
teaching and
learning
program.

Performance
Improvement
Plan
Title Name of Objective : Stude
nt
and
client
focus
ed
Target Area
Detail specific
area where
performance
standards have
not been met
Performance
Concern
Detail specific
dates and
examples of
where the
standards have
not been met
Expected Standard
of performance
Detail what is
expected of the
employee in terms
of their
performance i.e.
what does ‘good’
look like
Agreed
Improvement
Actions
Detail what actions
need to be taken to
meet expected
standard of
performance
Support
Detail what has
been agreed in
terms of support
required to achieve
the expected
standard of
performance
Re
vie
w
Da
tes
Review Notes
Detail improvement
made and any future
review dates
Standard
Completio
n Date
State how
monitoring and
feedback will
occur during the
implementation
phase and on
the impact of
any decisions
made:
Regular
feedback would
help in
overcoming the
problems and
thus make

Performance
Improvement
Plan
Title Name of Objective : Stude
nt
and
client
focus
ed
Target Area
Detail specific
area where
performance
standards have
not been met
Performance
Concern
Detail specific
dates and
examples of
where the
standards have
not been met
Expected Standard
of performance
Detail what is
expected of the
employee in terms
of their
performance i.e.
what does ‘good’
look like
Agreed
Improvement
Actions
Detail what actions
need to be taken to
meet expected
standard of
performance
Support
Detail what has
been agreed in
terms of support
required to achieve
the expected
standard of
performance
Re
vie
w
Da
tes
Review Notes
Detail improvement
made and any future
review dates
Standard
Completio
n Date
crucial decision.
State how you
would evaluate
the effectiveness
of decisions in
terms of how well
they meet stated
goals:
Decisions need to
done in an
effective way so
that stated goals
could be attained.
This action plan
has been agreed

Performance
Improvement
Plan
Title Name of Objective : Stude
nt
and
client
focus
ed
Target Area
Detail specific
area where
performance
standards have
not been met
Performance
Concern
Detail specific
dates and
examples of
where the
standards have
not been met
Expected Standard
of performance
Detail what is
expected of the
employee in terms
of their
performance i.e.
what does ‘good’
look like
Agreed
Improvement
Actions
Detail what actions
need to be taken to
meet expected
standard of
performance
Support
Detail what has
been agreed in
terms of support
required to achieve
the expected
standard of
performance
Re
vie
w
Da
tes
Review Notes
Detail improvement
made and any future
review dates
Standard
Completio
n Date
by:
Manager Signature: Date:
Employee Signature: Date:

Performance
Improvement
Plan
Title Name of Objective 2: Resp
onsiv
e
Target Area
Detail specific
area where
performance
standards have
not been met
Performance
Concern
Detail specific
dates and
examples of
where the
standards have
not been met
Expected Standard
of performance
Detail what is
expected of the
employee in terms
of their
performance i.e.
what does ‘good’
look like
Agreed
Improvement
Actions
Detail what actions
need to be taken to
meet expected
standard of
performance
Support
Detail what has
been agreed in
terms of support
required to achieve
the expected
standard of
performance
Re
vie
w
Da
tes
Review Notes
Detail improvement
made and any future
review dates
Standard
Completio
n Date
Developing new
curriculum
model to
enhance
flexibility
To increase
business
opportunities
and provide
new courses
provided
To launch new
courses and attract
students
Developing
commercial
activeness to
monitor activities
Staff needs to
support students to
achieve objectives
31-
Jun
e
20
18
Involving student
committee in
improving the
curriculum
31-June
2018
Monitoring
student
achievement
Developing
performance
and make
informed
decisions
To overcome the
students problems
and thus engage
with them to
achieve success
Matching student
numbers to attain
desired
performance
Management of
institute require to
obtain success
31-
Jun
e
20
18
Staff should be
retained for long term
31-June
2018
State how you
facilitated
reaching
agreement on
the preferred

Performance
Improvement
Plan
Title Name of Objective 2: Resp
onsiv
e
Target Area
Detail specific
area where
performance
standards have
not been met
Performance
Concern
Detail specific
dates and
examples of
where the
standards have
not been met
Expected Standard
of performance
Detail what is
expected of the
employee in terms
of their
performance i.e.
what does ‘good’
look like
Agreed
Improvement
Actions
Detail what actions
need to be taken to
meet expected
standard of
performance
Support
Detail what has
been agreed in
terms of support
required to achieve
the expected
standard of
performance
Re
vie
w
Da
tes
Review Notes
Detail improvement
made and any future
review dates
Standard
Completio
n Date
course of
action:
By enhancing
curriculum and
courses
State how
monitoring and
feedback will
occur during the
implementation
phase and on
the impact of
any decisions
made:
Regular
monitoring and

Performance
Improvement
Plan
Title Name of Objective 2: Resp
onsiv
e
Target Area
Detail specific
area where
performance
standards have
not been met
Performance
Concern
Detail specific
dates and
examples of
where the
standards have
not been met
Expected Standard
of performance
Detail what is
expected of the
employee in terms
of their
performance i.e.
what does ‘good’
look like
Agreed
Improvement
Actions
Detail what actions
need to be taken to
meet expected
standard of
performance
Support
Detail what has
been agreed in
terms of support
required to achieve
the expected
standard of
performance
Re
vie
w
Da
tes
Review Notes
Detail improvement
made and any future
review dates
Standard
Completio
n Date
feedback so that
appropriate
decisions could
be made
State how you
would evaluate
the effectiveness
of decisions in
terms of how
well they meet
stated goals:
Stated goals
could be
attained through
enhancing the
market share
and provide

Performance
Improvement
Plan
Title Name of Objective 2: Resp
onsiv
e
Target Area
Detail specific
area where
performance
standards have
not been met
Performance
Concern
Detail specific
dates and
examples of
where the
standards have
not been met
Expected Standard
of performance
Detail what is
expected of the
employee in terms
of their
performance i.e.
what does ‘good’
look like
Agreed
Improvement
Actions
Detail what actions
need to be taken to
meet expected
standard of
performance
Support
Detail what has
been agreed in
terms of support
required to achieve
the expected
standard of
performance
Re
vie
w
Da
tes
Review Notes
Detail improvement
made and any future
review dates
Standard
Completio
n Date
higher education
courses.
This action plan
has been agreed
by:
Manager Signature: Date:
Employee Signature: Date:
Communication Through Established
Communication Channels
10. You notice that Holmesglen
uses established
communication channels to
communicate with its
stakeholders (i.e. students,

teachers/tutors/facilitators, the
general public and government.
Some organisational standards
and values are not being
adhered to and can cause
damaging to the organisation
 Choose two (2)
different communication
channels
 Recommend and
course of action to rectify
the problem which will
reinforce organisational
standards and values
Communication
Channels
Communication Channel Recommended Course of Action to Rectify the
Problem
Communication
Channel 1:
Direct channel Communicate directly with students so that their
problems should be identified and overcome.
Communication
Channel 2:
Indirect channel Further, government should be communicated
indirectly and thus adhere to their policies and
practices (Northouse, 2015).

REFERENCES
Books and Journals
Beck, D.E. and Cowan, C., 2014. Spiral dynamics: Mastering values, leadership and change. John Wiley & Sons.
Daft, R.L., 2014. The leadership experience. Cengage Learning.
Fairhurst, G.T. and Connaughton, S.L., 2014. Leadership: A communicative perspective. Leadership. 10(1). pp.7-35.
Goleman, D., Boyatzis, R. and McKee, A., 2013. Primal leadership: Unleashing the power of emotional intelligence. Harvard Business Press.
Nahavandi, A., 2016. The Art and Science of Leadership -Global Edition. Pearson.
Northouse, P.G., 2015. Leadership: Theory and practice. Sage publications.
Renz, D.O., 2016. The Jossey-Bass handbook of nonprofit leadership and management. John Wiley & Sons.