Coaching Staff in Job Skills for SIT60316 Advanced Diploma of Hospitality Management

AIC- SITXHRM001 -AT–V1.0
Assessment 1 Submission Sheet
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SIT60316 Advanced Diploma of Hospitality Management
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Coach others in job skills
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Please read and sign this assessment coversheet and submit it together with your
assessment to your Assessor by the due date.
Student Declaration
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plagiarised from any person or source.
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hand-written signature.
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purposes.
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AIC- SITXHRM001 -AT–V1.0
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Knowledge Questions S N
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Demonstration S N
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Overall Result C N
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Student Declaration: I declare that I
have been assessed in this unit, and I
have been advised of my result. I am
also aware of my appeal rights.
Assessor Declaration: I declare that I
have conducted a fair, valid, reliable
and flexible assessment with this
student, and I have provided
appropriate feedback
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AIC- SITXHRM001 -AT–V1.0
Assessor’s Comments

Educating for Excellence
AIC- SITXHRM001 -AT–V1.0
Task 1
Assessment Instructions
This is an individual assessment. If you need help understanding any questions, ask your
assessor to explain.
Procedure
Complete the project following the information provided.
To be deemed competent you will need to successfully demonstrate the following:
You must submit:
Satisfactory answers to all the questions
Questions
1. Explain the purpose of coaching.
The purpose of coaching is to teach new things and improve their skills under special knowledge and
guidance.
2. List 5 ways you can develop rapport and be sensitive when communicating
during a coaching session.
a) To learn about the hobbies, interest and aspirations of student. B) Call students by their names. C) Open for all
kinds of group and individual discussions and interactions. D) To have core knowledge of the subject and
language fluency. E) To treat students politely and explain the things matching to their mental level.
3. Describe the meaning of open questioning and active listening techniques. For
each, provide 2 examples of how they may be used when coaching.
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Definition Examples (2 each)
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In open question people have
different opinions of their own
perception. In this the matter has to
be discussed which has no certain
conclusion or answer.
a) How can we make this project
better?
b) How did you feel about our
customer service?

Educating for Excellence
AIC- SITXHRM001 -AT–V1.0
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Active listening consist of active
participation of a listener with full
concentration when something is
being taught. The listener has to be
calm, should not interrupt in
conversation.
1. Summarizing question: A person
summarized all his listening
knowledge to understand the
asked question.
2. Public speaking: In the debate
the speaker gives chance to the
introvert group to speak about
their thoughts.

Educating for Excellence
AIC- SITXHRM001 -AT–V1.0
4. Answer the following questions about preparing for coaching.
a. What are 5 indicators that coaching is required in the workplace?
 Student can concentrate and focus on the giving sessions.
 To improve each employ’s performance.
 To identify both strength and weakness of the employ and company as well
 For the betterment and needful changes of the company.
 To have a good rapport between employ (student) and company (institute).
b. How would you determine the objectives and scope of coaching?
The objective and scope of coaching can be defined as follows:-
Hassle free work experience which could be beneficial for the employs and the company as well.
To brush-up the personal skills by learning new things and change in attitude.
To learn group workings and cooperation.
To have discipline and coded atmosphere in the institute.
Great change in the behavior and communication skills.
To transform an individual from a common man to a highly earning professional person.
5. Answer the following questions about session preparation.
a. Planning is an essential part of coaching. List 5 areas you need to plan for an
effective session.
For an effective coaching session these things are to be kept in mind:-
To identify the specific issue of the coaching session.
To solve the problems of the students on the Grass root level.
To educate and train the students for a specific subject.
To plan the activities with the maximum involvement of students.
To give positive comments to the students for or the betterment of their work process.
b. What are 5 important pieces of information you need to provide to staff
members prior to coaching?
Date of the training session.
Time and venue where the training has to be conducted.
Aim of the training why is this session important for the students.
Materials required to be used during the training session by the student.
Time duration of the training session.