This report presents a detailed business plan for an organic restaurant in London, 'Organo Health Freak Restaurant'. It includes a feasibility study, market analysis, and financial projections. The report examines the industry, target market, competitive landscape, and potential risks, providing a roadmap for success.
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Business Development Report & Research Reflection
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Table of Contents TITLE: A business Plan About a organic restaurant in London.....................................................1 Business Development Plan Report................................................................................................1 Introduction.....................................................................................................................................1 Rationale of the Research...........................................................................................................1 Design and structure of report.....................................................................................................2 Relevant Models and Information sources used.........................................................................3 Actionable Assumptions.............................................................................................................3 Timescales for Achievement.......................................................................................................4 Business Concept............................................................................................................................5 Product and service Range.........................................................................................................5 Target Market.............................................................................................................................6 Value Added...............................................................................................................................7 Specific Feature..........................................................................................................................7 Who is involved..........................................................................................................................8 Windows of opportunity............................................................................................................9 Management................................................................................................................................9 Feasibility Research......................................................................................................................11 The Feasibility Plan...................................................................................................................11 Primary and Secondary Data Needs..........................................................................................12 Research Methodologies..........................................................................................................13 5 Key Areas of Feasibility Research........................................................................................14 Result of products and services feasibility................................................................................16 Market feasibility.....................................................................................................................16 Industry Feasibility..................................................................................................................17 Organisational feasibility..........................................................................................................21 Financial feasibility...................................................................................................................22 Ambition Vs Ability..................................................................................................................23 BUSINESS MODEL.....................................................................................................................25 Core strategy.............................................................................................................................25
Business model canvas..............................................................................................................25 The business mission.................................................................................................................26 Product and market scope.........................................................................................................27 Value proposition......................................................................................................................27 Customer segmentation.............................................................................................................27 Channel.....................................................................................................................................27 Customer relationship...............................................................................................................28 Revenue stream.........................................................................................................................29 Key activities.............................................................................................................................29 Key resources............................................................................................................................29 Key partners..............................................................................................................................30 Cost structure............................................................................................................................30 Executive summary...................................................................................................................33 Geographical market location and customer acceptance..........................................................33 Business potential......................................................................................................................33 THE BUSINESS PLAN...............................................................................................................34 The industry, company & products...........................................................................................35 The Market................................................................................................................................35 .............................................................................................................................................36 Marketing approach..................................................................................................................36 Potential risk for Organo Health Freak Restaurant...................................................................37 Critical factor for success..........................................................................................................38 Visibility of plan.......................................................................................................................39 Visibility of Budget and investment.........................................................................................39 FINANCIAL FORECASTED.......................................................................................................41 Part 2: Reflection Report..............................................................................................................43 REFERENCES.............................................................................................................................55 .......................................................................................................................................................57
TITLE: A business Plan About aorganic restaurant in London. Business Development Plan Report Introduction The present exploration work is based on a new business start up, named asOrgano Health Freak Restaurant which offers variety of organic food to the health conscious people with proper taste. The company operates its business operations from its headquarter which is stated inCity of Westminster, Central London. Organic food is basically considered as the product of farming system that avoids the use of an made fertilisers, pesticides, livestock feed additives and growth regulators. The idea of starting up a organic hotel is implemented to providing health benefits to the people by offering organic food products (Alfiero, Lo Giudice and Bonadonna, 2017). Organic food have increasingly higher nutritional value than the conventional food and provides organic food products with natural ingredients that plays effective role in proper development and care of human body. The present investigation work is based on a new business start up and how it will grow within the market, thus for this proper investigation will be conducted that provides significant direction to operate business at large scale. Rationale of the Research The considered report is based on a new business start up plan that executed business in the the field of organic products and services. The potential significance for choosing this idea is that it is a new and effective plan, which develops an exposure to new business opportunity within market. This plan basically helps in increasing the demand of organic food products at global level and also provides base to high range of opportunities to the businesses and people to grow within global business market. The another reason for starting up a organic food restaurant is that, in the market variety of food products are available but these are not providing health benefits to the people, so the health conscious people are looking for the quality of product rather than its taste (Baskin and et. al., 2014). However the idea of implementing organic restaurant is beneficial for the health conscious people and serve highly healthy benefits and products to their customers. The idea is best suited to attaining higher opportunity and growth because it is new idea which offers organic food products with proper taste and the company also offers variety of healthy products that provide health care benefits to the people from different age group and this cause positive result in growth and success of business within the commercial market. 1
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Vision of the Firm The potential vision of the firm is "To offer healthy organic food products to people and become the most popular organic food hub around the globe". Mission of the Firm The significant mission of the firm is To become the largest organic food restaurant which offers nutritious food to promote health in London. Design and structure of report Structure is a systematic implementation of report activities that provides a clear direction to execute the operations in proper manner. The existing business proposal of Organo Health Freak Restaurant is basically categorised among five sub stages that are associated as under with proper explanation of each sub part: Introduction: This considered as the most essential part of business plan as in this basic introduction will be provided in regards to the ideawhich involve details about the organic food products. In this proper business plan will be discussed with appropriate rational, vision, mission statement of firm andfuture assumption about the companies performance (Beals and Woolfolk,2017). Time scale will provide help in assisting towards the right direction for proper implementation of business plan. Description of business Concept: This is second and important aspect of business plan as in this, the concept of business will be discuss in detailed manner. Thus the idea is related with business start up related to organic food area within London will descriptively analysed. In this proper details regarding the operations, products , target market, special services of the firm, details about the outlets and restaurants etc. will be discussed in proper manner. Feasibility Research: Feasibility assessments are mainly applied to find out whether a business plan is likely to be delivered successfully, taking into account the practical aspects of managing the project. This part of the report will demonstrate the information in regards to the research methodology through the feasibility of firm in the existing business proposal will be evaluated. It will also represents the feasibility of the overall project whether it will profitable or not, however in this details of products, industry, financial capability, target market are involve. 2
The business model: This part of the plan will provide data related to business models and proper details about the aspects that are involved in the business plan, differeny strategies which are suitable and will be used by the Organo Health Freak Restaurant for enhancing its operations at wide scale. The Business Plan: This is the final section of the report and it will demonstrate the overall business plan in which potential risk, business opportunities, validity and reliability of the plan, investment, financial resources and expected budget are involved (Bigby, Frawley and Ramcharan, 2014). Relevant Models and Information sources used Data and information are considered as the key source of a business development proposal as in an exploration work information plays significant role in carry out the whole activities in appropriate direction. In the existing business development proposal information will be accumulated by primary and secondary sources of data collection. Thus these two are effective in gathering reliable and accurate information. Primary source is effective in gathering data for the very fist time and in this plan questionnaire will be used for determining the opinion and perspective of respondents who are belongs from the company's stakeholders. On the contrary Secondary source are effective in developing theoretical frame work by the use of books, journals, published articles, online sites etc. Furthermore Porter's five force modelwill be applied to conducting effective industrial analysis in which proper competition within London for Organo Health Freak Restaurant will also be analysed. Actionable Assumptions At the time of designing business development plan for Organo Health Freak Restaurant, the company has understood that London is a famous tourist attraction and people of London are aware about the uses and benefits of organic food products. As now a day's people from each age group are facing various kind of health issues that are caused due to unhealthy food. Thus the chance of success of idea will enhance, so the company or its board members has assumed that firm needs appropriate amount of funds and capital as the business operates in organic area and the cost of natural products or organic items are high (Boyd and et. al., 2017). The supportive member of Organo Health Freak Restaurant has assumed that within the time duration of one and half year the company will get profit and revenue around€5600. further more the profitability of the firm will be raised around 10% in the next year. 3
Timescales for Achievement The work on this existing plan will start from March 2019, and before the end of may proper market research for this idea will going to be executed in respect to determining the present market risk for Organo Health Freak Restaurant in London. The selection of the location for developing warehouse, production unit or restaurants will be completed in the starting of June. In the same time duration the potential role which is required to be played by higher authority of the firm is to develop proposal plan in order to arrangingproper amount of funds and capital to implement all operations in proper manner (Breuer and Lüdeke-Freund, 2017). In July the application of restaurant licence will be forwarded to get approval and after all this the higher establisher of Organo Health Freak Restaurant will, implement connection with HR consultancies in respect to strengthen its workforce to develop a good image in the mind set of people. The activities of the business plan will be completed by December 2019. After analysing the overall operations of the firm, it is being estimated that the outlet of the restaurant will be started from the end of December and the proper operations will be executed from the same duration. 4
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Business Concept Business concept is recognised as an idea for a business that involved basic data like as products, services, target market, selling propositions etc. In this existing business development plan the Organo Health Freak Restaurant is related to organic food products which mainly serves highly healthy organic food products with natural ingredients in London. It is a new business start up so the company has decide to handle everything at their own basis which means the head of the firm will put an eye on the each operation form storing, manufacturing to serving (Burke and Dworkin, 2015). The variety of food items will render opportunity to the domestic as well as international people in London to maintain their health by consuming organic food products that are free from man-made fertilisers and pesticides. Product and service Range The Organo Health Freak Restaurant is based on organic food hub which offers variety of organic food iteams in different ranges and the firm is also prepare food for the special requirement of customers (Caraher, Lloyd and Madelin, 2014). The different food range of Organo Health Freak Restaurant are based on fresh veggies, natural ingredients and fresh organic items. The service and product portfolio of the restaurant is described as below: Main MenuWine or DrinksBrunch The Protein Salad Coconut Maki Rolls Endive Tacos The Quinoa Avocado Vegetable Creakers SunflowerHummus and Guacamole Garlic Kale Pizza Lasagna Veggie Burger AlfredoLinguini Seitan Thai Coconut Curry Drinks: Organic Coffee Organic Teatulias Teas Smoothies Wine: Red Rose White Sangria Sparkling Seasonal Fruit Salad Huevos Rancheros Steak and Eggs Farmer Sandwich Caesar Salad Chopped Kale Salad 5
Seitan Piccata The above mentioned is the major product category of Organo Health Freak Restaurant which are helpful in capturing the attention of customers towards the firm. These are the common food range that are related with organic items. Along with this the restaurant also cook food as per the need and wants of customers in respect to retain them for long run of business operations. The major consideration of the restaurant or its higher department heads is to higher highly skilled and experienced cooks or chafes in respect to making their offerings effective (Chambers and Humble, 2017). The company is also focused on hiring staff, in which people with skills are involved in respect to analysing the needs of customers and able to implement them in actual action. Target Market This considered as the primary recognisance of a business. A target market is refers as a group of people within a businesses serviceable available market at which an organisation aims its marketing efforts and resources. A target market is also defines as a subset of the total market for a product or service. In a business the major obligation of the higher authority is to select the market in respect to making organisational offering effective and reliable. The Organo Health 6
Freak Restaurant is mainly deals in organic food items and the major target market the restaurant is the people who are very much health conscious an gym freak in nature. People from this type of segment are very much concern about their diet or consuming healthy food (Edwards and Talbot, 2014). The outlet of the restaurant is cited in the city side of London and The major consideration of the Organo Health Freak Restaurant is to target local as well as international people in London to enhance its sales and revenue. This create value for the firm in developing opportunity to enhance its business operations at global level. Value Added In the market of London people are very conscious about their health, so the competition within market is high in the segment of organic products and services. There are number of companies which are also operates in organic food range but Organo Health Freak Restaurant is different from the situated organisations as the restaurant is providing highly healthy food products with taste which is generally not provided by the restaurants and the company is also offer its food items in less price. Specific Feature This aspect of the plan represents why the idea of start-up an organic restaurant is effective as the specific feature of Organo Health Freak Restaurant is that it majorly deals in highly qualitative and healthy organic food across the London that will make its own presence through offering health food products with best taste ingredients (Freiling, 2015). The restaurant has establishes its own presence in the Westminster, Central London, thus the location of restaurant is near to the tourist attraction places that create value in gaining attention of customers towards the local as well as international customers. The restaurant is also offers customized food products as per the special requirement of customers, however this create value in satisfying the needs and wants of people within the commercial centre. 7
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Who is involved The present business plan isbased on Organo Health Freak Restaurant which is establishes as a privately owned family company and deals in organic or healthy food products in London. In the establishment of a start up business the primary consideration of founder is to select suitable candidates who will able to put their significant efforts in growth and development of business. For the smooth functioning of business help from different stakeholders will be taken in monetary as well as non-monetary terms. The restaurant will be established by a couple and they are also considered as the founder of firm. They hire people with proper marketing knowledge in the organic food area as their marketing manager (Friedman and Scholnick, 2014). One leading business man as their business consultant for operating business in right direction. Two shareholder who are providing appropriate amount of investment and having equivalent percentage of profit and loss. The restaurant also have experienced chef who are having proper expertise knowledge in cooking organic food with proper taste. The restaurant has around 4 chef who are experienced and well skilled in cooking organic food items. 8
Windows of opportunity The decision of establishing the restaurant outlet in between in the city area of London develops various opportunity for the business as Westminster is the part of central London, it is basically famous for its tourist attraction place. However it create value for the firm in attracting domestic as well as international clients. As per the evaluation it has been found that, the people in London are very much health conscious and gym freak as they are widely concern on having food with healthy ingredients (Hempel and Hamm, 2016). Westminster is the posh city area in London and people are spending a huge time in visiting various new attractions or market, thus the decision of establishing restaurant within Central London create value in attaining higher growth through attending local or international tourists. The infrastructure of the restaurant is related to organictheme, which also helps the firm in gaining attention of customers. The major specification of the restaurant is that they cook food as per the choice and preference of customers which also develops value increasing the sustainability of customers.Now a day's people are very much conscious about their health and are mostly looking for consuming healthy products in their daily routine. Thus tourists who are very much health conscious are the major targeted customers and the gym freak people who are consuming organic products at regular basis. The opportunity of enhancing market for the firm has increased by offering healthy organic food products with tasty ingredients. Management Proper management is an essential part of growth and development of an organisation. Management is considered as the process of administration of a business, whether it is an organisation, a not for profit firm or government body (Henderson, 2017). This present project is based on implementing a new restaurant business in which management is required to operate a business in proper manner. The Organo Health Freak Restaurant is follow a structure in which the execution of operations will be easy for the firm. The management structure of the firm included some important aspects that are described as below: Owner Operation manager Sales and marketing manager Chef 9
Waiters Accountant Security Guard 10
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Feasibility Research A feasibility study is considered as an analysis which is used in measuring the ability and likelihood to complete project successfully involving all relevant factor. It must account for factors which affects like as economic, technological, legal and scheduling aspects. A feasibility study is necessary for a project and that can give quantitative or qualitative assessments of other importantresources,identificationofcriticalpoints,generaltimetable,andgeneralcost estimation. Feasibility study is requires to conduct by the researcher of business planner to check weather the proposal is viable for future consideration or not (Hixson and Paretti, 2014). Feasibility study is the major primary consideration thus this represents the basic criteria or its aspect to develop a business in right manner. It is basically design to provide simple description of the conceiver idea with an indication of the major factors that are requires to be considered in the study. A well-designed study is effective in providing a historical background of the business or project, such as a detailed description of the product and service, accounting statements, details of operations and management, marketing research and policies, financial data, legal requirements, and tax obligations. Generally, such studies precede technical development and project implementation in right manner. In this existing investigation work feasibility research is required to provide proper details in regards to the operations like cost estimation, proper background, target market, product or service details etc. that will be conducted in appropriate manner to develop opportunities for business. The Feasibility Plan Feasibility plan is refers as an assessment of the practicality of a proposed business plan or system. A feasibility plan, or business opportunity analysis, is considered as a planning tool which is similar to a business plan. The feasibility study is done to flesh out the possibilities in an initial business idea. The business plan then fully determines the business and its financial projections (Kaplan, 2014). Feasibility plan is basically effective in representing the reliability and viability of the plan that is being able to successful or will get opportunity in the future or not. The categorisation of feasibility plan is based on three major aspects like in depth research, supportive evidence for provided sources, Collection of relevant data. In the existing work feasibility study is effective for analysing the study of Organ Health Freak Restaurant as the in- depth study will be conducted about presenting the existing stage or status of the firm within 11
London. This present market research will help the founder of the restaurant in analyse the current market needs, views and opinion of people about the organic food products. For appropriate feasibility plan, information will be gathered through local as well as tourists of London in respect to analysing the needs of organic food products among people and the this analysis will also helps in determining the perspective of people about the usefulness of organic products. The feasibility study will also depicts that the business plan is future effective or not, thus the operations are useful inattaining opportunity within commercial centre. This section emphasis on various aspects which are requires to be followed by the owner of the Organo Health Freak Restaurant, all of them are descriptively analysed as below: Primary and Secondary Data Needs Data and information are considered as the most essential aspect of the project thus reliable and relevant information helps in carry out the investigation activities in right manner. Data collection is also refers as the process of gathering and measuring data on targeted variables in an established system, which then enables one to answer relevant questions and evaluate outcomes (Laudon and Traver, 2016).In respect to determining the feasibility of business development plan it is essential to gather information from different sources in respect to reaching at the final results and outcome. Data Collection tools are mainly categorised among two major aspects i.e. primary data collection tools and secondary data collection tools. These two tools are effective in accumulation of valid and reliable information from different sources in respect to generating actual outcome. The proper description of the tools are associated as below: Primary Sources: Primary research is a very essential tool which is used for an investigation. This research is almost new and helps to get fresh data. It doesn't depend upon any data which are previously collected. The data in this research are more accurate and reliable. Primary research provide a medium to researchers that how to make best use of data to get significant insights. The researchers have complete control over the data and information regarding sample size, sample area etc. The methods to collects primary data are observation, Focus groups, Interviews ( telephonic or face to face), online surveys, Questionnaire. This technique of research is beneficial when the company is planning to launch its product or services for the first time in the market and want to determine the future growth of that particular product/ services according to consumer's perspective (Li, Josiam and Taori, 2014). 12
Secondary Sources: Secondary research is most common and widely used term in data collection. This research also known as Desk research where, researchers uses already existing data and information which is available on internet, public libraries, newspapers, magazines, educational institutions in a summarized way to enhance the effectiveness of research. This method of research is cost-effective as compare to primary research in order to use of already analysed and filtered data (Mital and et. al., 2014). In this method of research, researcher get information very easily and fastly and he already aware about where he should explore more to pick up more data and information. For acquiring the basic knowledge about the market secondary research is the best option because information have already been analyse by someone but sometime it prove as a challenging task to researchers due to lack of accurate and reliable information. For execution of good feasibility research is to essential for the researcher or project development planner is to systematic analyse all the aspect that are essential in conducting feasibility study. Thus in this particular business development plan which is based on organic food products and it is named as Organo Health Freak Restaurant, in this both primary as well as secondary data collection tools will going to be used in respect to generating valid and reliable outcome. Primary reserach tools are effective in accumulation of the data for the very first time, thus in this questionnaire will be taken into practical action as in this questions are being asked by the respondents to analysing the feasibility of their plan. On the other side secondary tool is effective in generating an appropriate theoretical framework which represents proper details about the plan with the support of various authors and writers. Thus in this information will be gathered through secondary sources like books, journals, published research, newspapers etc. Research Methodologies Research Methodology is a very important part of every research because with the of this, researchers able to prove his research. Through, research methodology the researchers able to decide the various means and modes of data collection, which type of research to be undertaken, allmathematical and statistical tools, models, theories. Sample selection, the type of data analysis, the process of research and limitations of the project (Moss and Marvin, 2016). A methodology also provides a framework to other researchers to plan their own study and interpretation using researchers methods for similar findings. Sample Description 13
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Sampling is recognised as the most essential aspect of research as it replicates from the original population. The primary consideration of the investigator is to select the most suitable respondents in respect to accumulation of reliable and actual information. In the present investigation work 40 respondents are selected form the total population of London as in this people are randomly selected who are using the services of restaurant or are willing to have the benefits offered by organic restaurant. In the current business scenario online tools like face book, Instagram, YouTube etc. are applied by the organisation to taking the views of respondents by the help of filling questionnaire (Mourad, 2016). In this information is also being gathered throughtakingfacetofacefeedbackfromtheusersinrespecttomakingappropriate improvement in the offerings of the firm. In this the major focused respondents of the proposal are the people who are regularly consuming organic food and are very much conscious about their health. However such kind of health conscious and gym freak people are able to provide appropriate information in regards to the organic food products. 5 Key Areas of Feasibility Research This section is considered as a feasibility study which is conducted for analysing the validity of an idea. Feasibility studies can be applied in many ways but primarily focus on proposed business ventures. An individual or organisations with a business idea should conduct a feasibility study to determine the viability of their idea before proceeding with the development of a business. Determining early that a business idea will not work saves time, money and heartache later. The proper feasibility study is based on various key factors that involves products or services, market feasibility, organisational and financial information and industrial analysis. These all aspects of feasibility research are described as below: Products and services feasibility The primary consideration of feasibility research is to check out the viability of products and services of an organisation. In this section of business plan is effective in conducting details analysis on the offered products and services of Organo Health Freak Restaurant within the market in respect to determining the viability of the offerings (Nidagundi and Novickis, 2017). The feasibility of products and services of Organo Health Freak Restaurant has been drawn through the support of gaining information from online sources, management articles etc. The owner of the restaurant are the local citizen of London and known about the health need of 14
people in London, so it it easy for them to gather information about the feasibility of offered products and services. 15
Result of products and services feasibility From the analysis of the results of feasibility research in regards to the offered products and services of Organo Health Freak Restaurant, it has been determined that, in the modern era the demand of organic product is high as people are seems to be conscious about their health conditions. Thus the idea of business development in London is practically applicable and also beneficial in generating profitability and revenue. People are willing to taking benefits of organic food products in respect to maintaining their living and long term life (Nielsen and et. al., 2017). The idea of opening a restaurant in London is suitable because the city is surrounded with local as well as tourist crowd, which create benefits for the firm in gaining attention of people towards their organic menu, and attain huge profitability and growth. As per the overall evaluation of the offered products and services of Organo Health Freak Restaurant, The food hub will be successful in the city of London and will attain its vision very soon. Market feasibility A market feasibility is refers as an in-depth study and condition of a peculiar existent market and its ability to support a particular development. It basically includes research in regards to the target market that identifying the potential threats and finding out solutions to overcometheminappropriatemanner.MarketFeasibilityisbasicallyconsideredasan evaluation that can undertake by business concerns in respect to determining the capability of business and likelihood of target market which will assist the firm towards right direction to attain benefits (Norton, 2018). Market feasibility includes various aspects like information related to business industry, its background, overall business analysis, current market position, available competition, opportunities that may availed in the future purpose, sales, productivity etc. The establisher of Organo Health Freak Restaurant will focus on implementing a market feasibility study in respect to analysing the market environment and use suitable strategies for capturing a wide customer base in London. After analysing market feasibility of organo Health Freak Restaurant, the founder of restaurant will be able to analyse the needs and demands of the targeted people which will help them in attaining higher position within the commercial centre. 16
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It refers as the most considered factor that helps in analysing the current market position and available rivals or helps the firm in building up an effective strategy to beat competition within market and attain sustainability of business. Industry Feasibility An effective industry analysis is recognised as an essential aspect of feasibility study and will also help an individual in determining the major attractiveness of the offered products and services of the firm. Industry feasibility is also effective in identifying the competitors of the firm within the commercial centre (Patten, 2016).The major consideration of Organo Health Freak Restaurant is to analyse the feasibility of organic products in London. thus for this secondary data has been applied in the form of theoretical aspect in respect to determine the industry feasibility for Organo Health Freak Restaurant. (Source:U.S. organic food market revenue by product, 2014 - 2025, USD Million, 2017) The global organic foods and beverages market size reached USD 91 billion in 2015. The accelerative awareness about health benefits associated with consumption of organic products is expected to drive the demand over the forecast period. In this extremely dynamic market, distribution performs a huge role and is the major factor for the success of the overall industry. The demand for organic ingredients has grown over the past few decades as the need of organic food is high just because, the want of people has 17 Illustration1: U.S. organic food market revenue by product, 2014 - 2025 (USD Million)
increased to live a better life, owing to the desire for improved overall health among consumers and the awareness regarding the harmful effects of synthetic ingredients. The organic foods and beverages industry is controlled by European and American countries. The U.S. held the biggest share of approximately 39% of global revenue in 2015. This can be attributed to the developing awareness towards genetically modified crops and chemicals used for increasing plant growth and controlling pests. Porter's five force model is mainly considered as the tool that helps in determining the competitiveness within industry in respect to reaching at the higher position by analysing the all aspects of industry. It is mainly considered as a framework which helps an organisation in analysing the actual status in terms of competition or revenue level (Peštek and Činjarević, 2014). Porter's five force model is the best suited model for checking the feasibility of Organo Health Freak Restaurant. This model was developed to identify various factors that helps an industry to sustain in the market place and analysing its various strengths and weaknesses. The model is majorly emphasises on five aspects, that assist Organo Health Freak Restaurantto implement its business operations within London. Organo Health Freak is an organic theme restaurant in London. Organo Health Freak is new in the market and is doing well as a new start- up. Its speciality is they only sell organic food to its customers as its healthy and tasty. Organo Health Freak deals in providing an overall experience to their customers in the form of food rather than just serving it to them. All the five forces are associated as below: Threat of New Entry:This is the major consideration of an organisation, thus When there is a constant risk among the organisations about new entries in the industry as there is less restrictions for them to enter into the market. This force drives the firm to an edge as there will always be a fear of new competition and loosing of market share (Renne, 2016).New entrants in organic theme restaurant industry is a threat to Organo Health Freak Restaurant as the new entrants can bring out the new innovative skills to attract consumers and it can hamper the market share which Organo Health Freak Restaurant is currently carrying and taking its benefits in terms of profitability and high revenue. The new entrants can subsequently take up the market by storm because there are not much restrictions in this field. Bargaining Power of Customers:Customers are the driving force of any firm. Bargaining Power of Customers refers to the ability of the customers to bring the price down as when there is large amount of customers and they can easily switch the firm then they can demand lower 18
prices, but, lower prices refers to low profits for the firm.In service industry, customers are the decision makers as there are large number of customers and large number of competitors, so the choice is based on the perception of customers. In the food industry, the choice and preferences of customers, the trend change rapidly, it can go negative for Organo Health Freak Restaurant as customer preference can change from organic food to something else (Rich, 2014). So, Organo Health Freak Restaurant should be well verse with the changes that can take place in future. In the organic field the bargaining power of customers are low as compared with the suppliers, thus the prices of organic products are high and people with highly conscious attitude towards their health are consuming organic products in their meals. (Sources: Porter's Five Force Model, 2019) Bargaining Power of Suppliers:Suppliers are the people who supply raw materials to the firm. They are the driving force through which a company can create the products. If there are various suppliers available,then, firm can choose and they will be the price decider but if there are less number of suppliers,then, the suppliers will decide the price and it can reduce the profit margin 19 Illustration2: Porter's Five Force Model
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of firm. In the context of Organo Health Freak Restaurant, the major supplies held through the outlet of the firm which is stated in London. In this the bargaining power of suppliers is high then the customers because in the field of organic products the prices are high and costly, so people prefer organic products in respect to maintaining their health condition, which is the primary need of an individual, so customers basically not bargain for the product because in organic items variety are less. Threat of Substitutes:When a buyer can easily find a substitute of the product as there are various competitors available selling homogeneous products that is easily available to customer at a cheaper price.Threat of substitutes is very high in restaurant industry as many people cannot afford super organic food and the substitute of organic food is cheaper and easily available in the market (Rubin and Babbie, 2016). Though, it is not as healthy as the organic food created by Organo Health Freak Restaurant but customers tend to buy the products which is less costly and easily accessible to them. Competitive Rivalry:This force is one of the major force determinant in this model. It tells about the various competitors available in the market and how their product is different from the firm or at what price they sell their product. All these factors constitute in understanding of rivalry and the competition exists in the industry.If the competition level is high in the market,then, it tend to decrease the market share. In the case of Organo Health Freak Restaurant, competition is very high as there are plenty of restaurants available in the market who sells organic food like Natural Kitchen, Hally's and many more. Other than that, many restaurants have created a special menu just for organic food to promote healthy living. With the help of porter's five force model it can be analysed that what is the environment in which the firm is working, it helps in analysing the macro environment of the business as in what are the external forces driving the industry as well as well firm. It consists of all the forces which are not in control of the business. It helps in analysing the strengths as well as weaknesses of the business (Sharp, Peters and Howard, 2017). It helps in assessing the different levels in which the firm is sustaining . All these factors mentioned above helps in knowing the current status of the firm and the industry. Organisational feasibility Organo Health Freak Restaurant is a organic food hub which will be majorly assisted through 2 partners who are a couple and owns the company or do have equal ration in the 20
profitability of firm. The base of Organo Health Freak Restaurant is a family theme restaurant which is held by a couple with the purpose of attaining higher growth and success within the commercial centre. It is on its initial stage and in the board members, only partners are involved. The significant decisions regarding the operations of restaurant are taken by the partners. The potential motive of Organo Health Freak Restaurant is to render best health organic food to their customers and sustain their business operations within London. The restaurant has just entered in to the market,so, there would be less people will be involved in the top management. The owner of the restaurant is Mr Jacob and Mrs Eliza. The couple will also take care of the key functions of the Organo. The duties or the key areas under each of the partner would be like: Mr Jacob (50% stakeholder):The key areas under Mr Jacob would be Finance and Operations. Previously, the man was the manager of a leading restaurant and now the biggest competitor of Organo. The Finance would be under Mr Jacob because he has done his Masters in Finance and currently, Organo has just entered into the market and does not want to add on the cost with hiring many employees. And, operations as Mr Jacob is familiar with how to handle a restaurant or knows the workings of a restaurant as he has done it previously,so, it would be a benefit to Organo. Mrs Eliza (50% stakeholder):The key areas under Mrs Eliza would be Marketing and Research & Development. Previously, Mrs Eliza used to be marketing head of a leading organisation in London before taking a year break. Now, Mrs Eliza inputs would be very beneficial to the Organo and will also take care of the Research & development work of Organo. This department will try to create new things to create an edge for the Organo in the market, as, by innovating what a customer need and try to give it to them. Other than that, the key people who will help in day to day operations of Organo will be: Mr Jason (Operational Manager):Mr Jason used to work under Mr Jacob while he was working in other leading restaurant of London. Mr Jacob saw the potential in Mr Jason and offered him to be the Operational Manager of Organo. He will look after the day to day operations of Organo. Mr Richard( Head Chef):He is appointed as the head chef of Organo. His work would be to create every day menu and prepare immediate healthy and tasty dishes for the customers of 21
Organo. Mr Richard used to work as a head chef in a restaurant before joining the team of Organo. Ms Caroline (Head Chef): She is also appointed as the head chef of Organo. Her key role would be to create new dishes for the customers of the Organo to keep them hooked up with the restaurant. Caroline has just graduated from the university with the degree in culinary skills. Her new and modern approach will be an added benefit for Organo. Financial feasibility Financial feasibility is recognised as one of the most essential feasibility analysis that plays vast role in carry out a new project in appropriate manner. The financial leaders put emphasis on this analysis to ensure the project lives up to its performance expectation. The financial feasibility analysis is effective in providing proper estimation regarding the profitability of the project. Organo Health Freak Restaurant is a new business start up which significantly focused on sustaining its restaurant business within London with a new idea. There are various considerations for setting up a idea budget for restaurant business (Sloan, Legrand and Hindley, 2015). Financial feasibility involvesinitial investment, projected profit and Loss, Break even analysis, etc. in respect to analyse the viability of restaurant that whether they are economically sustainable in practical terms or not. Set up capital:Start-upcapital is refers as a financial investment in the development of a new organisation or product. The initial capital set up by the owners is of£10,000. out of which, £3000 would be used as operational capital. The rent of the property aligned in 1500 square feet for 6 months is paid in advanced, that is,£80 for a month. Revenue:Revenue generated would be differ from initial months to the end months. As in the beginning of a year people prefer healthy food and by the end they loose their will to be healthy. So, the revenue earned would be high at the beginning. So, the opening of restaurant in the beginning of the year is a suitable idea. Equipment and Decor: The main cost would be take up by the purchasing of tables, chairs, equipments, and machinery for kitchen. Also, the theme of restaurant,that is, healthy food should reflect on the ambience, so, the initial cost of £800 would be spend on that. Manpower: The cost of human resource in the beginning would comprise of salaries and wages of staff. The amount set up for that would be of £470. 22
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Marketing and PR: The amount spent here would largely depends upon the plan of action decided. Like, the initial idea of marketing is to tie ups with various gyms and food and health related magazines which may cost a fortune or may not cost anything depending upon the type of gym and type of magazine contacted (Smith, 2016). Break-Even Analysis: It is an analysis of the cost incurred and sales or revenue generated to determine the level of sales, value or the amount of production. It also helps in analysis of Break Even Point. It is a state which neither generates profit nor loss. Here, in Organo 20% gross margin is stated as the point where neither the profit nor the loss will be generated. Return On Investment: Return on Investment that Organo will generate goes to 45% and the profit would remain to 35%. Return On Investment DescriptionYear-1 (£)Year-2 (£)Year-3 (£) Net Profit42,56551,89755,667 Investment94588115326123705 ROI45%45%45% Profit Margin DescriptionYear-1 (£)Year-2 (£)Year-3 (£) Operating Profit331064036443297 Revenue94588115326123705 Profit Margin35%35%35% Ambition Vs Ability This area of report states about how the Organo Health Freak Restaurant will be able to set up its organic theme restaurant in London. The concept of this restaurant would be to provide an organic meal to the customers by meeting the standards of the taste simultaneously. Many a times, it is noted that if a person wants to eat healthy will able to compromise with the taste but Oregano is a theme restaurant which provides healthy food along with taste. The prices of 23
Oregano would be higher than that of its competitors so for starting Organo Health Freak Restaurant will target upper middle class and after establishing themselves in the market will bring a range of menu for middle class people. The feasibility structure of Organo Health Freak Restaurant would be based on the success rate after the six months of establishment that whether it is able to create a place in the mind of customers. If the Organo Health Freak Restaurant will be able to sustain , then, it will bring lots and lots of opportunities for Organo Health Freak Restaurant and will able to justify with the goals and objectives of the restaurant. 24
BUSINESS MODEL Core strategy Organo Health Freak Restaurantis based in the City of Westminster, Central London. Westminster is a hub of various tourist spots like 10 Downing Street, Parliament Square and many more, which can work really well for the success ofOrgano Health Freak Restaurantas there would be plenty of people roaming around the city and it can lead to more customer growth in forOrgano Health Freak Restaurant. But at the same time due to Westminster being a central location there's a lot of competition thatOrgano Health Freak Restauranthas to face. The business strategy thatOrgano Health Freak Restaurantis implementing is Premium Price Strategy. Premium Price Strategy states that when a product is new market, the price should be set at a high price, with the belief that the consumer will think that the product is better than that of its competitors and hence, will be willing to pay a higher price (Stacey, 2016). Organo Health Freak Restaurantis relying on this strategy because the price of food at Organo is very high,then, that of its competitors, soOrgano Health Freak Restaurantis willing to put their bets on the thought that consumer will attain it as a product that will gain them the maximum possible satisfaction as compare to the other restaurants available in the market. This strategy will give a push to the new business as it createsa buzz in the market. Business model canvas Key Partners: gymsin Westminst er . Various sponsors of foodand travel magazines. Suppliers Key activities willbe openin early morning hours Serving mealin limited time. Enhancing Value proposition totally organic food tasty meal immediate preparing mealin frontof customers. Customer relationship Availabilit yof loyalty cards discounts after specific visits live Customer segments Health conscious people peoplein their30s- 60s people who regularly 25
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customer experience . singingat dinner timeto keep customers engaged. go to gyms Key resources Human resources Financial resources Educationa l resources Channels Advertisem entvia Foodand travel magazines wordof mouth from gymsin Westminste r Cost structure Fixed cost would be relatively lowincomparewith competitors. Variable Cost would be high. Revenue streams The main revenue is originated with dinner, lunch and breakfast meal Otherrevenuecanbeoriginatedwithearly morning after gym meal . The business mission The mission of Organo Health Freak Restaurant is to provide customers with the Organic food. Currently,Organo Health Freak Restaurantwill focus on people already having a health 26
regime or are gym-going as they are already very clear with what to eat and know the benefits of organic food. The focus of the Organo would be to promote healthy living along with the tasty food as the other restaurants does not provide the taste as well organic food at the same time which proves as a competitive advantage for Organo. Product and market scope The product,that is, food offered by the Organo Health Freak Restaurant would be the driving force for the restaurant as the food offered would be made of organic raw material for which no compromise would be made. The restaurant will open early in morning so that customers can hit the restaurant even after just been to gym (Suwannarat and Ritchie, 2015). And, the marketing would be done with the help of some gyms. Value proposition The value proposition refers to the values or the advantage that the customer will receive in addition that is not provided by any of the competitors. The Value Proposition offered by Organo Health Freak Restaurantis that the food provided would be totally organic with the no hint of disparate food and at the same time it would be tasty so that the customer can enjoy the health and the taste at the same time. Other than thatOrgano Health Freak Restaurantwould be open in early in the morning so that customers can hit directly after the gym. Customer segmentation Customer Segmentation refers to the segment which will be targeted by theOrgano Health Freak Restaurant. The segment that is targeted by theOrgano Health Freak Restaurantare people in their late 30s or people who regularly go to gym as these people are very health conscious and very particular about what to eat and what is good of their health. So, they would be very easy to target. Channel The channel refers to the medium through which people will be make aware about the Organo Health Freak Restaurant orthe source of channel should be cost impelling. Various advertisements on food and travel magazines would be one way and other than that word of mouth in the gyms would be a source of marketing.It refers to the activity which is required to communicate about the brand, product or service to the end-user (Zhang and Wen, 2015). The 27
overall aim behind this channels is to aware, information and introduce the product into the market. From the following given mediums Organo Health Freak Restaurant introduce its products into the market:- Television:-Television is the medium which is best known for providing the information to the people. So, with the help of television Organo Health Freak Restaurant can aware people about their Herbal dishes and food also can endorsing some of the celebrities from sports or cricket who prefer Herbal food to stay healthy (Greve and Schlüschen, 2018). Social Media:-All businesses are using social media platform to promote their products as maximum population has a habit of using social sites. Through Whatsapp, Instagram, Twitter and Facebook the Organo Health Freak Restaurant can promote its products by displaying the benefit of organic food to health. Electronic Media:- It will very much helpful to provide all the detailed information of the herbal food to the consumer through multimedia, video recording, audio recording or slide presentations . This is more effective way because customer will get each and every information regarding the herbal food. Print Media:-Promote the herbal food in the newspaper and magazines which help the customers to know daily offers and discounts from the restaurant. Website:-With the help of Organo Health Freak Restaurant own website customer can anytime take the required information whenever they want of each and every product which help the restaurant as well as the customer for smooth flow of business. Live Chat:-Through with the help of live chat customer can easily have conversation with the managers, consultants, specialists, sales people etc. of the restaurant directly. So, if customer have any queries, doubts or review regarding any product of Organo Health Freak Restaurant it will get cleared within short Spain of time. Customer relationship Customer relationship refers to the bond thatOrgano Health Freak Restaurantwill experience along with their customers. It is very crucial to form a strong relationship with the customers as it would be very effective in the long run (Kodama and Nakagawa, 2018). The customer relationship comes when the customer trust the organisation andOrgano Health Freak Restaurantswill enhance that trust by providing best food. Other than that loyalty cards can be 28
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provided, or the specific discount after number of visits like 15% discount after third visit,will attract customers to come more often. Revenue stream The main revenue generation will be done at the time of breakfast and lunch as the Organo Health Freak Restaurantwill open in the early hours of morning. The restaurant will open at the dinner time as well. Key activities The key activitiesin which Oregano is currently working helps the firm to sustain in the market. These activities include: Marketing:It is the first task in hand for the staff ofOrgano Health Freak Restaurantas they have to create a market place and a position of themselves in the eyes of customers so that customers can trust them which is only possible because with the right marketing. For this, the marketing head ofOrgano Health Freak Restaurantcan ascertain some marketing techniques like providing discount to the customers or by arranging free check-up and advice from the local dietician on what to eat and how much to develop the interest of the customers (Salam and Al Hosani, 2018). Collection of funds:The next key activity which is very crucial forOrgano Health Freak Restaurantis how to manage their finances. The key for the success of any restaurant is how they manage their finances. AndOrgano Health Freak Restaurantalso need to specialise in this sector to achieve the higher profits. Recruiting best employees:Human resource plays a vital for any organisation. Similarly, for Oregano as well it is very important to hire the right candidate so that they can work effectively and efficiently for theOrgano Health Freak Restauran'ssuccess. Key resources To know more about the key activities of Organo Health Freak Restaurant it is very important to first know about the key sources. According to the study, Organo Health Freak Restaurant have following key sources: Human Resource:Human resource plays a significant role in any industry. Similarly, in organic food industry, human resources interventionplays a major role. It helps in creating a strong social platform for the customers to come and create a better relationship with the firm. 29
The staff of Organo Health Freak Restaurant is well trained and knows how to interact with customers as before food a customer interacts with the staff of restaurant and create an image about the restaurant. Financial Resource:Financial resources include capital, business funds, and stake holders funds. These resources helps in sustaining and managing the day to day operations. Finance is treated as the blood of any organisation without it and organisation cannot live (Ngo, Lohmann and Hales, 2018). Educational Resource: Educational Resourcesare the resources which is easily available to any body and in the current scenario any person can learn a thing or two in just a click. Here every organisation have a department which helps them in creating something new. Here the chef of the restaurant can create new dishes so that customers are engaged and find something new every time they visit. Physical Resources:Physical Resources are tangible asset of the firm like raw material, furniture, tools. Basically anything which a person can see and touch. And in a restaurant ambience plays a major role in engaging customer to the restaurant. Key partners Key partners are refers as the relationship which an individual have with another organisations, government, or non consumer entities which helps a business model to work in more efficient manner. This can also be recognised as the relationship which an individual or business has with their suppliers, manufacturers, business partners etc. Key partners are crucial aspect that plays vast role in achieving business growth and success. The business owners and entrepreneurs are needs to be operate with their key partners who are not engaged in regular operation but plays vast role in attaining higher growth through proper business operations. The major key partners of Organo Health Freak Restaurant would be small as well as large travel agencies who are having large customer base in which local as well as tourists are involved (Tang, Tang and Yuan, 2018). In same sense online food delivery application, thus this helps in enhancing the customers base by offering online food services etc. Cost structure The cost structure of Organo Health Freak Restauran would be quite similar to that of its competitors. The fixed cost that Organo Health Freak Restauran will incur while establishing would be of furniture, machinery, utensils and fixing the ambience of the restaurant. Other than 30
that, variable cost would be high because of the cost of raw materials while preparing the food as Organo Health Freak Restaurant does not want to compromise with the quality of food. 31
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BUSINESS PLAN FOR A NEW RESTURANT SETUP IN LONDON The Organo Health Freak Restaurant 32
Executive summary The existing project is based on a business plan of Organo Health Freak Restaurant that is going to implement its business operations within London. Thus this project represents the details about the suitable strategies which will be effective in execution of business operations in appropriate manner. Geographical market location and customer acceptance The potential location that has been considered by Organo Health Freak Restaurant is the City of Westminster, Central London. This is a highly visited place of London, thus there is lots of tourist attraction places, which develop benefits for the firm in attaining higher growth and success within the commercial centre. Business potential The market demand of Organic food products is assumed to be high because of its healthy features. Thus the plan is unique and there are lots of opportunities are available for the restaurant business in London because the demand of organic products are high as people are very much health conscious in nature. However the available opportunities in front of service industry develop sustainability within market and grow at rapid basis (Laureani and Antony, 2018). The ambition of restaurant is based on Organic theme as the structure of outlet is based on eco friendly theme, which is the major reason for customers attraction. 33
THE BUSINESS PLAN Business plan is considered as a formal written document that containing business goals the tools on how the gaols can be accumulated, and the time frame in which the desired needs of an organisation is to be attained. Furthermore, it also represents details about controlling, staffing, leadership, financing or operational model. The major requirement of Organo Health Freak Restaurant is to make an effective business plan as to execution of business activities in more reliable manner. Organo Health Freak Restaurant is a start-up set by a couple in Westminster, England. It is a theme restaurant providing healthy as well as tasty food. The main purpose of Organo Health Freak Restaurant is to provide healthy food which is tasty, as many a times, it has been noted that people having healthy food have to compromise with taste. Right now, as it is a start-up, there are many boundations like cost, support, labour but the foundation of the restaurant is strong as some experienced people are part of Organo Health Freak Restaurant's team. Organo Health Freak Restaurant is trying to establish itself in the market but it is accepted from the Organo Health Freak Restaurant that three years from now, it will be seen as the most globally accepted theme restaurant as quoted by the owners. It is believed that the future of Organo Health Freak Restaurant will be in the hills. The goals are quite high but the ladder leading there is also set up the makers. To reach to the desired goal, Organo Health Freak Restaurant will try to provide the best services to its customers and try to create something new every time ,so, that the customers are hooked up to the Organo Health Freak Restaurant and find something new every time they visit. Though, the price of the food at Organo Health Freak Restaurant would be higher than that of the Competitors but to ensure the immediate effect in the market, it has planned to open up the restaurant in the beginning of the year as it is the time where people prefer to eat more healthy and try to stay healthy. So, that would be an advantage for Organo Health Freak Restaurant. The expected outcome would be more increase in revenue and more market share. It also ensures that more limelight would be given to the restaurant because of the various tie-ups with magazines and gyms to promote Organo Health Freak Restaurant. 34
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The industry, company & products The industry in which Organo Health Freak Restaurant is currently working is service based industry as it provide services to its customers. These services include providing food, ambience, a place to sit and eat the food in peace. The company Organo Health Freak Restaurant is situated in the Westminster, England, which is a tourist spot,so, there is a huge chance that tourist will come and explore the place. Also, Organo is situated near Westminster Abby, which is a church and the most visited place in Westminster. Hence, will work as a touring guide for the Organo and will be an added advantage. Other than that company will focus on providing healthy earth-friendly food along with taste. As there are less number of Organic restaurants in the city which provide only organic food. The products of Organo Health Freak Restaurant will be totally organic and tasty. The key ingredients in the dishes of Organo just after the launch will be different types of fruits like, lettuce, strawberries, apples, peaches, grapes, spinach, and vegetables like broccoli, mushrooms, meat, eggplant and dairy products according to the need and want of the customers. The food will be prepared immediately in front of customers so that they can see the health as well as quantity measures themselves. The Market The area in which Organo Health Freak Restaurant would be first set up will be in the market of Westminster, near Westminster Abby. This is considered as the prime location in the Westminster, England. The area chosen can work as an advantage for Organo as there are many tourist roaming around that area. Other than that, Westminster is a growing city and it has seen a lot of growth in recent years as people here are now willing to try new things and are ready to spend some money for the best. It can be a great opportunity forOrgano Health Freak Restaurant as Organo's prices are higher than that of its competitors. Otherthanthat,thegovernmentofWestminsterhassetupadepartmentcalled Westminster Economic Development who looks after the economic development of the city and the people as it aims to become a urban centre. So, it can prove as an additional benefit to Organo as the restaurant target urban-class people. 35
Marketing approach It is very important for an organisation to create a position for itself in the market and it can only be done via a good marketing strategy (Lin and et.al., 2018). A good marketing strategy can create a competitive advantage for the firm. So, it is very crucial to select the right marketing strategy to secure the position for itself in the market. The right marketing does the same for an organisation, what a food does for the human body. Organo Health Freak Restaurant has to choose the right marketing strategy to create a position for itself in the market. There are various schemes to choose from but the strategies chosen byOrgano Health Freak Restaurantare: Tie-Ups with Gyms: There are many gyms available in the city of Westminster and what Organo Health Freak Restaurantis planning to do is to have a tie-up with some. As the target audience forOrgano Health Freak Restaurantis the people who regularly go to gym. And the people already going to gym knows the health benefits of organic food. So, it would easy forOrgano Health Freak Restaurantto target them. Tie-Ups with different magazines: Various food, travel and health magazines are circulated all over the city.Organo Health Freak Restaurantis planning to create a relationship with different magazines to get feature on it as it will reach to a mass audience, and it will create an impact on large number of people. The magazines targeted 36
will be food magazine, travel magazine and health magazine asOrgano Health Freak Restauranttarget all these three groups simultaneously. Online Marketing:The major and the most popular means of Marketing now a days, is Online Marketing. This sort of marketing is cost effective and reach to the whole world with just one click. This consists of advertisements on social media channels like Facebook, Instagram, Snap-chat. There's one more trend arising in horizon of online marketing is of creating a video and putting it on social media. The video can take up any subject like, any issue or the working of theOrgano Health Freak Restaurantto create a better customer relationship. Potential risk for Organo Health Freak Restaurant To create a Bankable restaurant is itself a task for owners. It involves plenty of activities and if one thing goes wrong, whole business can be on stake. There are so many things that need to be taken care of in the service industry andOrgano Health Freak Restaurantis no stranger to the risk that involves in this business. Some of the risks involved for theOrgano Health Freak Restaurantand their solutions are: Rising Food Costs:The biggest disadvantage that Organo has is of high prices as the price of food offered by theOrgano Health Freak Restaurantis higher than that of its competitors. It can serve as a major disadvantage to theOrgano Health Freak Restaurantas they don't want to compromise in health as well as taste meter. And as the market conditions are, there will always be rise in the prices of Food, rather than having a decline. Solution: The solution forOrgano Health Freak Restauranthere would be to make customer realise that the amount they will pay would be for their own benefit, as the food is created from the best authentic organic supplies which is costly. The food will be of great quality and the services associated will always be of great quality can serve as the eye-opener for the customers. Disclosure of allergies and dietary information: It has been noted that one out of four, person in United Kingdom suffers from one or the other allergy. And organic food contains lots of material which can work as a driving agent for allergy. If a person suffers from a allergy while consuming Organic food, it will create negative image and may result in huge losses. 37
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Solution: The solution to the above mentioned problem can be that the contents of the food should be mentioned very clearly in the menu card only so that the person knows what they are ordering and then it would be their risk rather than that of Organo Health Freak Restaurant. Critical factor for success It is very crucial for Organo Health Freak Restaurant to study various ingredients that can help the restaurant to stand high in the market and give a tough competition to its competitors and try to capture the most market share. This involves thatOrgano Health Freak Restaurant needs to develop some key elements that they can use in the market. These elements will help them to strengthen their growth in the market and achieve their objectives easily in a certain period of time. The factors needed byOrgano Health Freak Restaurantfor the success are: Quality Food: As a famous quote stated that “you're only as successful as your last meal”. This statement clearly justifies with the restaurant industry asOrgano Health Freak Restaurantwill serve the best quality food that is available. Organo Health Freak Restaurant is not going to compromise with the food as they are ready to pay more to their suppliers in exchange of quality of raw materials so that the food prepared is healthy as well as tasty. The chefs in the restaurant are trained and experienced and they try to create new dish in a month as the menu of the restaurant is changed every month so that customers find something new every time they visit. Reliable Employees: Employees hired by Organo Health Freak Restaurant are trained. They know how to behave in front of customers and knows what to say. They are very reliable, they aretrained in such a way that they possess the knowledge of organic food as well so that they themselves can guide the customers about the health benefits of certain dish as this will help the customers to understand more about the Organic Food and the quality of employees in Organo Health Freak Restaurant. Conceptualisation: The concept of Organo Health Freak Restaurant is very clear, that is, the Organic Food. This concept is very specific as the food served will only be made of Organic Raw material which will be purchased from the suppliers at high price which results in high price of food inOrgano Health Freak Restaurantthan that of its competitors, as there would be no compromise made with the health and trust of the customers. 38
Visibility of plan This part of the report will state various plans and strategies that will be implemented by the Organo Health Freak Restaurant to create a competitive advantage in the market. A good Visibility of Plan displays the ratio of success of the organisation. It includes all the workings of the organisation and how it is different than that of its competitors and how they are planning to stand strong in the market. The main elements of Organo Health Freak Restaurant are: Create an advance plan:It is very important for Organo Health Freak Restaurant to create a plan that states all the necessary details about the restaurant like, owners, employees, segmentation of customers and many more information. Other than that, it should also include how to position themselves in the market, what should be the target audience and how to target them. Enlisting business partners:The partners in Organo Health Freak Restaurant would be a couple who are in thirties as the partners need to be young so that they can run the errands for the Organo Health Freak Restaurant. Also, the partners need to be financial strong and have a plenty of knowledge so that they can establish such a huge project without the wastage of funds and creating losses for the Organo Health Freak Restaurant. Adopt clear strategies for business success:It refers to various strategies that will be adopted by the Organo Health Freak Restaurant to sustain in the market. It include tie ups with various restaurant and food & health related magazines. Also Organo Health Freak Restaurant will do social media marketing, as now a days it is playing a huge role for the success of a firm. Create a descriptive plan to present the work to be performed:This part of the report clearly states the roles and responsibility of the every member of the Organo Health Freak Restaurant. It suggests the functions of partners, employees, chefs that will be performed by them in the course of time. Also, it includes the information of various suppliers from whom the raw materials will be purchased by the Organo Health Freak restaurant. Visibility of Budget and investment This is very crucial part of the report as it states the various places where the finance have been spent by the owners for the establishment of Organo Health Freak Restaurant. As, this part is already mentioned in the Business Model Section where it has been established the capital invested. The initial capital invested by the partners is £10,000 and out of which it has been spent 39
on manpower, set-up capital, marketing, ambience and many other sources to develop the best out of all the factors. 40
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FINANCIAL FORECASTED A financial forecast is considered as an estimate of future financial outcomes for an organisation. Financial forecasts estimate future income and expenses that will be taken place within an organisation over a period of time. This part plays a vital role in developing a business development plan in more effective manner, thus it majorly contains about the profit or losses of a business that may be faced by them during their operation. The present report is based on the business development plan of Organo Health Freak Restaurant in which forecast report in regards to the resources, capital are required to carry out the business operations in right manner. The estimated financial statement for Organo Health Freak Restaurant are described as below: Capital Needed Six month's aggregate fixed Expenses£ Miscellaneous2752 Insurance Maintenance Legal and Accounting2455 Telephone & Utilities6580 Salaries (include owner) Payroll Taxes at 12% Rent Marketing and Advertising Supplies125000 Monthly Fixed Expense Sub-total136787 Asset Purchases Purchase of Land and Building560000 Decorating and Remodel-ling Fixtures and Equipment (plus installation)62000 Deposits on Rental Property and Utilities Beginning Inventory15000 Asset Purchase Sub-Total637000 Start-up Expense You Pay Once Legal and Accounting Organization Costs34640 Licenses and Permits37000 Initial Advertising and Promotion42000 Start-up Expense Sub-total113640 Total Estimated Cash Needed to Start = Six Months of Fixed Expenses + Asset887427 41
Purchases + Start-up Expenses Forecasted balance sheet Equity and liabilitiesAmount Capital887427 Reserves25000 Retain earnings35000 Creditors15000 Loans15000 Total Liabilities977427 Assets Fixed assets120000 Current assets35000 receivables45000 Cash45000 Fictitious assists732427 Total assets977427 Income statement Forecasted Profit and loss statement for Chuck & Chick Restaurant For 1st year ParticularsAmount (£) Revenue through breakfast12313.2 Revenu through Lunch171602.81 Revenue through Dinner967579.2 Total revenue1151495.21 Less: Cost of revenue400000 Gross Profit751495.21 Gross profit margin65% Operating expenses Supplier commission117000 42
Salary to staff80000 Computer for billing and record keeping69000 Total operating expenses50000 Operating profit Operating margin26000 Less: Corporate tax100000 Net income150000 Net profit margin559495 43
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Part 2:Reflection Report . Research Methods & Processes Howandwhyhave youchosen/decided ontheresearch methodsand processeswhichyou areusing/haveused forthedevelopment ofyourMajor Project? Howwouldyou describe these to: 1)areaderof yourMajor Project and/or 2)afuture employer (max. 550 words) The business plan into consideration is based on the development of an organic restaurant within London, thus in this an effective plan is implemented for a restaurant business, which is known as Organic Health Freak Restaurant. The major reason for developing a plan in restaurant business is that it is an effective and unique idea which helps an individual in gaining opportunities within commercial centre, as in the modern business environment the potential purpose of a service organisation is to attaining growth by providing satisfactory services to their buyers. Food is the basic need of an individual so the demand in this section will not be decreased. Now a days people are very much conscious about their health condition and wants to live a healthy and long life, so they usually prefer organic food to maintain their living. The idea of set up a hotel within London is good because it is effective and developing various opportunities for business, Thus London is a tourist attraction place where large number of people are gathered or visited to gaining some new experiences or some are here for their own purpose like eduction, business, visiting etc. The idea of setting up restaurant within the major tourist attraction place is beneficial for organo Health Freak Restaurant to attain growth in future. With the help of this study I have gained huge information in regards to the London and the benefits in starting up a business within London. London is considered as a major tourist attraction place which has number of tourist destination and famous for its attractions. After analysing the aspects regarding London, I have planned to set up a restaurant business with the unique idea in respect to attaining higher growth and profitability.I have introduced formulation and planning strategies on basis of developing restaurant with the concept of organic theme as it will provide higher effective and healthy meal facility to 44
their customers. For accumulation of reliable and information I have applied both primary as well secondary sources and further I have applied deductive reasoning for analysing the feasibility of business planin regards of product, industry, market, organisational and financial feasibility that also plays effective role in determining the viability and effectiveness of project. The potential purpose behind adopting deductive approach is that it is important for me to test or challenge the feasibility of my own business plan and to develop a better understanding about the future exercise that will create benefits for the firm in attaining growth and success. The intended audience of my business proposal are the legislator and government authority of London who were provided the licence for setting up restaurant within the location which is chosen by the authority of Organo Health Freak Restaurant. This project basically helps me in enhancing my idea and knowledge base in development of a business plan. This study also guides me in taking corrective action by developing skills, knowledge and methods in regards to business or its operations. I have also attained knowledge regarding use of suitable strategiesthatsupportsorganisationaloperationsinappropriate manner.Thisprojectalsosupportsmeinperformingfeasibility analysis of my work in respect to analyse the reliability of business plan related to Organo Health Freak Restaurant in London. Thus the feasibility of plan is checked whether the plan is suitable or not. Literature & sources 1)Whatarethe most important theories/literat ure/evidence sourceswhich In the business plan of Organo Health Freak Restaurant my major purpose behind the idea is to developing a restaurant for achieving profit and benefits. In this present investigation work I have analysed that both primary as well as secondary source of data collection are effective in gathering relevant or reliable information for completion of the work. Primary research is effective in accumulation of primary information, thus the data which is new and collected for the very first time to carry out business operations in appropriate manner. On the 45
you are using to justify your researchand yourMajor Project? 2)Why are these sources importantand fundamental to your work? (max. 550 words) other side secondary sources are appropriate in developing a brief and detailed theoretical frame work as I have gained proper knowledge to use books, journals, articles etc. to support the study. Both the sources have been used which enable me to develop my opinion towards the feasibility of project. Apart from this literature review, I have also used some theories respectto justify my own investigation over this topic. The models or theories applied for research are associated as under: Porter's Five Force Model:Porter's Five Forces Framework is a tool foranalysingcompetitionofabusiness.Thismodelbasically emphasises on performing an industrial evaluation to analyse the actual state of a specific sector along with the the available threats or opportunitieswithinmarketplace.Itmajorlyconcernonfive individual forces that have a huge impact over the operations and growth of a business. In this present investigation work I have been applied this tool in respect to analysing the available competition withinthe commercial centre that impacted over the operations of Organo Health Freak Restaurant. Further more this model also helps me in analysing the bargaining power of buyer or suppliers which assist me inmanaging business operations in proper manner. Business Canvas Model:Business Canvas model is considered as a strategic management and lean start-up template for developing new or documenting existing business models. This model is basically used to represent brief information regarding the offered products and services of an organisation. With the help of this model By applying this model I have represented a pictorial view regarding the concept over which the business would be formed. The potential reason behind creating this model is to stand for the basic data that are related with Organo Health Freak Restaurant so that it can also be conferred in front of stakeholders who are interested in the idea for developing a restaurant business within London. The above mentioned models or literature helped me in analysing the 46
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threats that are presented in the market and has a huge influence over the operations of firm. Along with this these aspects are effective in determining the opportunities for the business as well.In this existing exploration work my major consideration is over determining the feasibility of my own business proposal so that I could be able to analyse the anaemic factors that are presented in my plan and also affects the idea in negative manner, thus if any issues are present so than proper considerations will be taken to reduce the error. For this investigation work, first of all I have been executed Porter's five force model in respect to analyse the industrial feasibility for this project. Along with this I have also been used Business canvas model that has backed up in analysing the paths by which Organo Health Freak Restaurant can create value in front of customers and how these values can be further converted into revenue. In addition to this, Business Canvas model is also crucial as it help in attracting the stakeholders to invest in business idea. Your Knowledge Whatkeyareasof knowledgehaveyou gainedfrom undertakingyour researchandthe Major Project? Indicate why these are so important to you? (max. 400 words) Throughout the undertaking of this project, I analysed various factors that helped me in the taking of this project. It helped me in learning new skills and come to know about various subjects, whose importance I didn't realise while studying. It helped me in enhancing my decision making skills and levelling up my confidence. In addition to that, I come to know about the various types of business plans and how to create one to establish them in the working and setting up of your own business. This study also helped me in understanding the various risks that come up with the business and how to make profit out of it as the higher the amount of risk, the higher is profit. It assisted me in knowing the various kinds of studies like feasibility study, market study and financial study. I come to know how to analyse one's own strengths and weaknesses for the course of establishment of one's business. This project of establishing a theme based restaurant proved as a life changing opportunity as to create a market plan,identifying the 47
key sources and key resources and researching the various elements of service industry helped me in knowing and understandingthe market more closely. Other than that, Organo Health Freak restaurant- a theme based restaurant has proven as a challenge in itself as there were certainfactorsthatwereeliminatedduetoitbeingatheme restaurant,so, to tap the market in limited area was a task in itself. Apart from the takings of this project, MBA course helped me in understanding the project more effectively and efficiently. As, various things which I studied in this course like, finance , marketing, research,ethics,consumerbehaviour,economics,business environment helped me in establishing this project more accurately by keeping the subject and its implementation more realistic. I learned how to formulate profit and loss and how to analyse what source would be more beneficial to the organisation. This project was able to wake up the entrepreneur in me as how in today's business environment, a person can limit their expenses and expand their profit ratio. The main aim of the project was to expand the knowledge of an individual into the more realistic way and it was able to achieve that for me. Now, I am able to see an organisation's actions and forecast the decision plan in terms of current scenario. Your Learning Whatarethemost important aspects/examplesof learning and/or skills whichyouhave gained from: 1)undertaking theMBA The main learnings gained from the MBA Programme is the theoretical knowledgeofvariousfieldslikemarketing,finance,research, economics, management, data analysis, leadership skills, Operation Management, consumer behaviour and many other fields that I was able to study and learn. Though, the programme helped me in knowing many subjects but the crucial change I found myself was that of my personality. I was able to see myself in a more mature environment and was able to mark some positive changes in my outlook for the industry. I was able to relate more in the business environment and able to get the insight of every decision made by any organisation. This helped me in enlarging my perception of things in a better way.Otherthan 48
programme, 2)following throughyour research, and 3)applyingyour knowledge and what you have learnt in yourMajor Project (max. 400 words) that, to create a stronger base for the theoretical knowledge, practical knowledge is must as well which I realised while working on this project. To have a practical insight of things this project was able to do wonders. It helped in understanding how a business is established in the market and what research it follows. The extensive research done for this project, Organo Health freak Restaurant, is the fruit of.The researchfollowsofmarketresearch,industryresearch,feasibility study, competitors, suppliers, customers segmentation, targeting and positioning and many other studies. These insights helps me in establishing the Organo Health FreakRestaurant.Thisresearchhelpedmeinunderstandingthe demand of the customers and try to create something that will be able to meet that. Also, to establish something in this scale, it is very important to first analyse the blue plan, it works as a framework for the business model as it contains all the necessary details like marketing plan, capital structure, financial division and many other factors that was able to serve as a guiding light. To analyse these segments a thorough knowledge of the market of these fields was necessary. CriticalThinking and your ideas In carrying out your research,your analysis,your evaluationof evidence,andin identifyingor proposing conclusions, what has beenthemost importantdiscovery, The considered project is based on the analysis of a new business development plan which assist a business to moving forward towards right direction. The idea of developing a organic food restaurant has a wide scope in London, thus now a days people are more conscious about their health condition as they are majorly looking forward towards healthy products and services, or organic food is considered as the most healthy aspect which provides health benefits to the people. The unique idea of developing a organic restaurant is effective in attaining opportunities and has wide scope in London. The present project gives me overall knowledge in regards to the development of new business and this also assist me in selecting the most suitable place to set up a restaurant business. London is suitable because it is the most tourists attraction place where it is easy for Organo Health Freak 49
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or piece of evidence, ortheory,or viewpoint, or critical idea,orcritical additiontoyour knowledge,orother itemofimportance and why? (max. 400 words) Restaurant to attract large number of local as well as international customers easily. The existing investigation work provides me the chance to review the literature as to enhancing my overall theoretical base or proper idea of using secondary sources also be enhanced. The potential motive behind execution of this project is to developing a suitable business model with an unique idea. At the beginning of the project it was not easy for me to execute the all aspects of development proposal in proper manner, but I have tried my level best in respect to implement multiple models or framework that supports the idea to implement it in actual action with proper planning. With the help of this academic research I have considered that, the prior motive of each business is to globalised their operations in respect to attaining higher growth and benefits. With the support of literature I have decided to setting up a new or effective business model which emphasises on attaininghigherprofitabilitybydevelopinggoodandeffective relationship with customers within commercial centre.At the end of this investigation, I have decided to developing a new model which includes strength of applied strategies in more reliable manner in respect to overcoming the overall costing of firm. This particular businessplandirectsmeinenhancingmypersonalaswellas professional knowledge that helps in attaining growth in my career. In the context of this project I have determined that the idea of developing an organic business in London will succeed, thus the company has various opportunity to attain growth and profitability within country. This project also assist me in gaining proper idea to using marketing tools or strategies in an organisational context to attain growth. Barriers met What were the main difficultiesand barrierswhichyou While undertaking of this project, my whole experience was very good. I was able to cultivate various capabilities which will be with me all over my life. Other than that, while working for this project I was able to relate more in the business environment. But, there were some issues which I faced which worked as a hindrance while undertaking of this 50
were face with in: 1)undertaking yourresearch, and 2)completing yourMajor Project (max. 400 words) project. Some of them are: The first barrier which I faced here was of the time. The time allotted to complete this project was not sufficient as there were lot of factors that needed to be addressed, which I was not able to do. For example, the suppliers for the Organo Health Freak Restaurant were quite less in number and charge more, if the proper time would have been allotted then I would have been able to find the solution for the suppliers who were willing to supply the right kind raw materials at the limited time as the current suppliers were very pricey. Other than that, the second barrier I felt here was that I was not able to find the right solution for my competitors. There were plenty of competitors available in the market and I was not able to analyse them. The biggest drawback of my theme restaurant were the prices higher than that of my competitors and I was not able to meet that because I was not able to see the real market conditions, how the industry operates, what are the different market conditions, how the other restaurants operate in the industry, what are their key elements and how they stand strong in the market. The whole research is based on Primary Data and Secondary Data. As the information gathered for the formulation of this research is based on Primary as well as Secondary Data. The Primary information is gathered from the sources like surveys, interviews which was not sufficient for the establishment of this project. To complete the whole project aproper knowledge about the field, location and the city was required which the secondary data was not able to fulfil. To overcome the issue it is very important to have a thorough knowledge of the field and which was solved with the usage of both primary as well as secondary data. YourProfessional Development The course I am pursuing currently have a vast knowledge about various fields which helped me in the successful completion of this project. There are many things which helped me but some of the key 51
Whatarethemost importantbusiness and/ormanagement skill(s)oracademic idea(s)orlesson(s) which you have learnt fromundertaking yourresearchand your Major Project – and why? (max. 400 words) areas which I was able to explore and learn more about are: Business Plan: The main component in this project was to establishing a successful plan. This theory was only studied by me in the course of my subject but never been able to use in the practical field. But, while working for this project, I was able to see this field and was able to learn about it more and was able to implement in the outside world, that is, in the market. Worth of Employees: Employees are the key elements of any business and they should be able to relate more to the organisation as their own for their inputs. Here, the work of the owner or the top management is to see that the workers are satisfied and have no issues and keep them motivating to bring out their best so that they give their best to the firm. Team- Building: An effective team works the same for the organisation as the right marketing. The team building is very crucial for the firm as it makes the whole process a lot more easier. If the team is effective and efficient enough then, half of the load of the owner lessens. The team should be worthy enough to know their roles and responsibility so thattheycanperformtheirdutiesforthebettermentofthe organisation. Communication: A very important feature which is fulfilled by every organisation, whose worth I didn't realise while studying is that of Communication. An effective flow of communication can make the organisationandanunbalancecommunicationcandisruptthe workings. So, it is very vital for the firms to understand the importance of communication for the success of a firm. Managing Problems: It is very important for the organisations to realise there would be a new problem everyday which would need immediate supervision. So, at that time what organisations can do is to remain calm and not to loose their calm and think for some creative solutions to deal with it rather than just giving up. ObjectivesThe potential objective of this project is to set up a organic restaurant 52
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Basedonyour research and the work which you have done intheMBA Programmeandits useinyourMajor Project,whatwere and how far have the objectivesofyour projectbeen achieved? (max.450 words) businessinLondonforthepurposeofattaininggrowthand profitability.Thecompanyisconcernonmakingtheirofferings effective, However, people in this modern era are crave for their better healthconditionandorganicfoodprovidelongtermlivingand effective health care benefits. The another objective of the firm is to attaininghighercompetitiveedgebytheimplementationoftheir unique idea to develop organic restaurant near the most visit place of London. For properly design the project an appropriate structure is formedwhichrepresentstheconceptofbusiness,feasibilityof research, business plan or suitable business model that assist the overall work in right direction. In the context of business market and industry feasibility research has taken essential part, thus this researches helps me in enhancing my knowledge base in accumulation of data from differentsources.InthisinvestigationworkIhavecollected information from primary as well as secondary tools for the purpose of carry out the work in right direction, thus this helps me in my MBA projects and also create benefits for me in conducting my future project in more effective and efficient manner. In this primary sources are used to gather new data which are accumulated for the very first time, thus in this primary information is gathered through the perspective of local people in London, as the owner of Organo Health Freak Restaurant are the local citizen of London and has a good approach among public, so it could be easy for them to collect information regarding market my their colleges, neighbours, family or friends etc. Along with this secondary sources like Books, journals, published articles are helpful in developing a proper knowledge regarding the market. In the modern business era, various actionable aspects are there in market which affects the revenue of firm due to seasonal fluctuation but these are not related with financial year. This particular project is based on a business start up plan.With this unique concept, the restaurant would imply affordable cost for purpose of penetrating in 53
restaurant industry. In the beginning of the project I was quite nervous because I was not particularly aware about the concept or business plan. Duringthe project work I have realise that my confidence level has increases which develops my ability or skills to do work in more effective manner. The developing knowledge helps me in my MBA program and also provide further support in my future perspective. In this present workI have performed multiple tasks like feasibility analyses, Market research,businessplandevelopmentorcanvasmodeletc.This represent my skills of critically evaluating or research analyses that I have learnt while artefact the MBA course that helped me broaden my strengthen or enhancing ability of conducting projects in reliable manner. Findings& outcomes Howusefuland/or feasiblearethe findings, recommendations, conclusions,or outcomesofyour Major Project to you and/ortoafuture Employer? You must justify your answerwithspecific examples. (max. 450words) From the description of the overall project it has been analysed that it is an academic project which helps an individual in developing their capabilities and skills within the specified area. The considered project provides a brief idea and knowledge about a business development plan which helps me in developing my own knowledge ans skills base in personal as well as professional level. The proper knowledge of business plan helps me in developing my management skills that assist me in conducting my professional tasks in more easy or effective manner. However the business development proposal represents the idea that there is not any kind of strategy available within market which can be followed by firm to enhance its operation, thus a business required to implement its own strategy in respect to achieving higher competitive edge. Along with this, after implementation of research I haverealisedthatthroughproperexecutionofmethodologies, strategies and learning attained through experience helps an individual in developing their knowledge base in handing business conditions more effectively. Appropriate benefits of this business development plan can be better understood with the help of an example, which is 54
described as below: For setting up a business, the major consideration of an organisation is to analyse the market condition and the available strategies that are already being used by the rivals. In this investigation I have to gather new information that are specific for my work. As there is less time provided for developing a business development proposal and it is not easy for me to gather large range of data from different sources. So as per my academic knowledge which has been gathered by me during my MBAcoursework,Ihavedeterminedthatdatainrespectto competition in market, marketing strategies, available resources etc. can be accumulated through secondary sources in which porters five force model is most appropriate tool for industry analysis. Organo Health Freak Restaurant is a new business start up which is majorly focused on attaining high benefits and profitabilitythrough making its offerings effective more than its rivals. The idea of set up businessinLondonisappropriatebecauseitisthemosttourist attraction place where large number of local as well as international people are visited at regular bases. Higher customers base helps the firm in becoming the most effective organic food hub within London. 55
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