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Business Environment Report on E-OfficeWorx

   

Added on  2020-07-22

21 Pages4989 Words591 Views
Business DevelopmentLeadership ManagementProfessional Development
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Business Environment
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1TASK A-1........................................................................................................................................1A1.1 Several benefits of the execution of the continuous improvement (CI) process in theorganisational.........................................................................................................................1A1.2 Continuous improvement models and best model for the E-OfficeWorx.....................2A1.3 Strategies that help in implementation of the continuous improvement.......................6A1.4 Different continuous improvement tool that can be used in continuous improvementsystem.....................................................................................................................................9A1.5 Involvement of staff in continuous improvement........................................................12A1.6 Strategies that helps in communicating continuous improvement in the organisation.12A1.7 Monitoring and coaching to find employees are able to implement the CI................12A1.8 Strategy that help to sustain continuous development. ...............................................12TASK A-2......................................................................................................................................12A2.1 Continuous improvement policy for............................................................................12TASK A-3 .....................................................................................................................................13A3.1 Development of continuous improvement tools..........................................................13TASK B.........................................................................................................................................15Presentation..........................................................................................................................15TASK 2..........................................................................................................................................152.1 Customer survey related to continuous improvement....................................................15CONCLUSION .............................................................................................................................17REFERENCES..............................................................................................................................18
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INTRODUCTIONContinuous improvement is the process by which organisation adopt different strategies andtools which help them to adopt the change according to the internal as well as external environment.E-OfficeWorx which supplies furniture, stationary to the small and large office environment, theyneed to make improvement in supply chain and distribution channel which helps them to gaincompetitive advantage. The report will include different strategies, tools, techniques and modelwhich help them to implement continuous improvement in the organisation.TASK 1TASK A-1A1.1 Several benefits of the execution of the continuous improvement (CI) process in theorganisational.It is the process of improving the business, enhance their workplace, make changes in theexecution of work so that they can able to serve different benefits to the company. The importantaspect of the continuous improvement is people in and out of the organisational (Milner andSavage, 2016). Motivated, employed, effective and educated who achieve the company's goal,employees are the main ingredient for the CI environment. Thus, CI provides various benefits to theorganisational and that are as follows:Reduce errors: it helps the organisational to reduce the occurrence of the error what havebeen taken place earlier. The company previously make defects products and create lots oferrors while doing the production process which was costly for them. The companies doproduction in the mass which leads to ignorance in the efficiency and they can't able toproduce quality goods and services (Reid and Bassa, 2017). While implementing continuousimprovement in the organisational they can able to find the all the sources for error and canable to fix them properly.Enhancement in adaptability: The concept of continuous improvement help theorganisational to better equipped so that they can able to adopt the changes that have beentaking place in the daily life such as change in the internal as well as external factors. Thefactors may include technology, government regulations, political factors, competitors priceand products etc. The organisation need to make changes according to the market forces sothat they can able to sustain, for that they need to adopt the continuous improvement.1
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Increase in the productivity: Continuous improvement help the organisation to make theoremployees more effective and efficient in the working, they can able to complete their taskon time with low errors, if the defects are less they will not require more time to correct thedefects. This help them to work on time in the effective and efficient manner which willleads to increase their production with the less time and efforts (Tiep, and Carter, 2017).Enhance the morale of the employees and supervisor: Continuous improvement is theprocess of improving the company as a whole, after implementation of the CI, theorganisation will not blame employees for the inefficiency. The major reason whileimplementing the CI is improving the morale of the employees in the organisation whichleads to reduce in the turnover as they fell that they are improving and growing with thecompany.Improve customer satisfaction and retention: Implementation of the CI to theorganisation will lead to improve the productivity and the quality goods are produced whichhelp the organisation to satisfy the needs and wants of the customer. If the errors are lessthan they can able to fulfil the customers orders on time and which will enhance the client'ssatisfaction and able to retained them for the future (First and Leibenluft, 2017).A1.2 Continuous improvement models and best model for the E-OfficeWorxThere are four stage in the continuous improvement that is plan-do-check-act. Theorganisation need to identify the opportunities where they need to change, implement the change inthe small parts, analyse the impact of change on the organisation and outsiders such as customers,suppliers etc. and then find out that change is successful or the purpose for change have beenachieved or not (Tiep and Murray, 2016). There are various models by which CI can beimplemented, that are as follows:Six sigma: Six Sigma is the data driven disciplined method and approach which help the organisation toremove defects and errors in the production, transformation process which serve goods and servicesto the consumer in order to satisfy their needs. It helps the company to enhance the customerexperience towards the quality goods and services and different benefits. The organisationimplements this model to reduce their cost of manufacturing and promoting the product and able tobuild the better leaders for the venture. The definition of the six sigma is manufacturing those goods2
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and services which is outside the customer satisfaction and specification (Milner and Savage, 2016).The major motive of implementing the six sigma in the firm that is to improve the process ofmanufacturing and reduce in variation through different six sigma projects.There is six steps in the six sigma which start with the defining and ends with approve, thestages are as follows:Define: In the first stage of six sigma, organisation find what is the problem and fond outhow the problem has arises so that they can able to take corrective action to reduce thedefects and solve the problem. The company need to prepare the goal statement in which allthe goals of them is defined. The process map is developed by the venture so that they canable to follow that route. At last they need to identify the needs and wants of the customerso that they can able satisfy them.Measure: Process is decided in the previously step, now the company need to determinehow the current process is performing. The causes of the problem is find out in this stage.3Illustration 1: Six Sigma(Source: Six Sigma, 2016)
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To solve the problem, organisation need to information and the data plan is made in thisstage and ensuring that the data is reliable or not?Analyse: In this stage all the processes are closely and detailed are examined and all theinformation is displayed visually (Reid and Bassa, 2017). The main part of this stage isbrainstorming where all the decision are taken by full analyse.Control: In this process, organisation continuously improve the process with the help of leanprinciple and make sure that all the processes is monitored and managed properly by thesupervisor. The main objective of this stage is applying new knowledge to the process andshare the success as well as improve the failure.Improve: In the previous stage the process is implemented to the organisation so that theycan able to adopt the change. In this the organisation monitor the execution of the processand find out the problems. They try to improve the process by modifying them in order toremove the problem (Tiep, and Carter, 2017).Total quality managementIt is the model which was originated in the 1950's and have become popular in the 1980's. Itis the process of describing the attitude, culture of the company that is producing goods andservices in order to satisfy the requirements and wants of the customer (First and Leibenluft, 2017).The culture need the quality in all the aspects of the organisation's operation and all the process isbeing done at the right time which helps to reduce wastage and defects in all the activities. Total quality management is not well recognised and the management and continuous improvementmodel and also acceptable in the service and public sector enterprise. Total quality managementincludes different activities, that are as follows:Helps in decrease in the development cycle.Proper implementation of the Just in time technique and flow manufacturing.Helps in minimising the cost of products and services.It provides guidance to the system to provide improvement in the organisation.The main motive of TQM is to satisfy the customer needs and wants by serving them qualitygoods and services.4
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