Business Information System: Telstra Organization

Running head: BUSINESS INFORMATION SYSTEM
Business Information System: Telstra Organization
Name of the Student
Name of the University
Author’s Note:

1
BUSINESS INFORMATION SYSTEM
Table of Contents
1. Introduction............................................................................................................................2
2. Depiction of Services and Use of Information System..........................................................2
3. General Management Controls..............................................................................................4
4. Types of Application Controls...............................................................................................4
5. Comparison of GMCs and ACs for Information System.......................................................6
6. Risk Management Techniques...............................................................................................7
a. Reliability, Confidentiality, Availability, Integrity and Security.......................................7
b. Risk Identification, Risk Assessment and Risk Control....................................................7
7. Importance of Auditing Information System.........................................................................8
8. Conclusion and Recommendations........................................................................................9
9. References............................................................................................................................10

2
BUSINESS INFORMATION SYSTEM
1. Introduction
Information system is the organized system for successfully collecting, organizing,
storing as well as communicating any typical information or data. Information system is the
set of various components, which eventually interact with each other for producing proper
information (Laudon and Laudon 2015). The focus of information system is on the internal
data and not on the external data. This type of information systems are utilized by all
organizations in today’s world. The main aim is to make the services and functions of the
organization, extremely easier, smoother and technology oriented.
The following report outlines a brief discussion on the entire concept of information
systems and information system services in a particular organization. The chosen
organization in this particular report is Telstra Telecommunications Company of Australia.
This report clearly depicts about the information system services and the utilization of this
system within the organization. The several General Management Controls or the GMCs will
also be mentioned here. The Application Controls used by Telstra and the proper comparison
between GMCs and ACs will be explained in this report. The various risk management
techniques that Telstra had adopted will also be given here. Moreover, this report further
demonstrates about the audit plan undertaken by the organization.
2. Depiction of Services and Use of Information System
Telstra Corporation Ltd. or simply Telstra is the most popular telecommunications
organizations in Australia. It solely builds as well as operates all types of networks of
telecommunications, market voices, internet accessibility, television and many more. There
are various other services and goods that are produced by the company (Telstra.com.au.
2018). In the recent survey, it had been noticed that Telstra provides 17.6 million mobile

3
BUSINESS INFORMATION SYSTEM
services, 5.1 million retail fixed voice services and 3.5 million retail fixed broadband services
to Australia. They are supposed to bring and they have the aim to produce an excellent
connected future for each and everyone. They want to provide information system services to
its customers as well as employees in such a way that they do not suffer from any type of
network distortion.
Information system is the proper set or collection of components that are utilized for
making the functions and services of nay business extremely simple and without complexities
(Stair and Reynolds 2013). Information system plays the most significant role in any type of
business operations. This particular system is responsible for making the business operation
extremely successful and well accepted by all customers. Telstra is responsible for providing
all types of network related services for their customers. Any services that are related to
telecommunications are provided by this particular organization (Venkatesh, Brown and Bala
2013). Moreover, this particular organization has to deal with various confidential as well as
bulk amount of data or information. The most important advantages of information system in
any particular organization are to build up the communication. Since, Telstra is a
telecommunications company, communication is the main factor in their organization. The
customers should have a good relation with the organization so that it is successful in its
business operations. The next important advantage is the vast availability. The organization is
open for 24*7 and a customer support is present to answer all the queries of the customers.
Information system can help in this particular scenario as they make the system and the
organization available all the time for their customers (Galliers and Leidner 2014). Moreover,
the cultural gaps are diminished and the globalization is enhanced within the business. Thus,
information system is very important for Telstra organization.