Information System: Telstra Telecommunications

Running head: INFORMATION SYSTEM
Information System: Telstra Telecommunications
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INFORMATION SYSTEM
1. Introduction
Information system can be defined as the well organized system to significantly
collect, store, organize as well as communicate or manipulate all types of data or information
(Kravets & Lapshina, 2013). Any type of processing, filtering, creation and distribution of
data is done with the information system. The most significant objective of this information
system is that they want to make all the functionalities and services of any particular
organization absolutely easier as well as technology oriented (Pearlson, Saunders & Galletta,
2016). This information system is thus extremely important and significant for all the
organizations.
The following report will depict a detailed description on Telstra Telecommunications
organization of Australia. The several services of information system and the successful
utilization of all those services with IT are clearly given here. The several General
Management Controls of this organization are provided here. Apart from the GMCs, the
Application controls and the proper comparison of GMCs and ACs will also be demonstrated
in the report. Moreover, the several techniques for managing the risks within Telstra will also
be explained here. The audit plan and processes are also given here.
2. Depiction of Services and Utilization of Information System
Telstra Telecommunications Corporation Ltd. or Telstra is one of the most significant
and famous organizations that deal with telecommunications in Australia (Telstra.com.au.,
2018). This particular organization is responsible for building as well as operating the various
kinds of telecommunications networks, accessibility of internet, market voices, television,
telephones and many others. Several other goods and services of telecommunications are also
produced by this organization for the betterment of the technological and telecommunications

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world. According to a survey in 2017, Telstra approximately provides 3.5 million broadband
services of fixed retail, 17.6 million services of mobile and 5.1 million of voice services of
fixed retail to Australia and its suburbs (Telstra.com.au., 2018). Telstra has decided to bring
out the best for the future generations and also has an objective of producing great features
for connection in the near future for everyone. The organization of Telstra is supposed to
provide services of information system for their customers or clients and even the employees
who are working with the motive that nobody ever faces any type of distortion of network.
The successful utilization of any type of networks, services of elements related to
telecommunications to make all the functions successful and efficient so that the business
remains without complexities and problems (Laudon & Laudon, 2015). The business
operations are extremely simplified with the involvement of information system. Since, the
business operations become easier and simpler, all the customers or the employees have the
capability to execute with ease and without even getting the knowledge of high technology.
The organization of Telstra Telecommunications has become explicitly popular and
significant for their unique business operations. All the services that the organization
provides to their employees and customers are solely related or linked with the
telecommunications (Van Der Aalst, La Rosa & Santoro, 2016). Any information or data that
is linked to telecommunications are extremely confidential and private and thus should not be
lost under any constraint. This confidentiality or integrity of data is solely maintained by the
presence of information system within the business (Whittington, 2014). Furthermore, Telstra
has to deal with huge amount of information or data. Thus, they utilize information system
for this purpose. The most significant benefits of the information system within the
organization of Telstra mainly include the simplicity in handling bulk amount of data and the
easy business operations. The next important advantage is that it helps to build the
communication between Telstra and its customers (Arvidsson, Holmström & Lyytinen.,

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2014). Communication is the most important requirement in Telstra and hence they should
utilize this communication system to maintain a healthy and good relation with the
customers. The availability of the services is another major factor in information system. This
customer care service of this particular organization of Telstra telecommunications is opened
for 24 hours and 365 days. The customer care person is always present for answering any
query of this organization. Information system is responsible for making the services
available for 24 hours and the customers can contact them with ease. Furthermore, it helps in
the successful reduction of cultural gaps and problems within the company and the business
is enhanced (Laudon & Laudon, 2015). Therefore, it can be termed as that any information
system is extremely important for the organization of Telstra Telecommunications.
3. General Management Controls
The General Management Controls or the GMCs can be defined as the controls for
management, which are eventually undertaken by any particular organizational management
bodies or other employees for the successful accomplishment of the organizational goals or
objectives (Galliers & Leidner, 2014). These general management controls are nothing but
the several methods of operation that help to enable the job to proceed with their work
according to the planning. The GMCs or the general management controls are used for
efficiently influencing the overall behaviour of organizational resources to properly
implement the strategies of an organization. The most significant requirement for the
implementation of any GMC or general management control is that they help in the reduction
or mitigation of all types of threats or risks related to the organization (Panetto & Cecil,
2013). The General Management Controls are responsible for forming the total foundation of
systems for internal control and hence, the organization gets defence or support for the risks
or threats. Furthermore, the General Management Controls of Telstra are generated on the