Impact of Technology Governance on Performance

This assignment examines the relationship between technology governance mechanisms, strategic alignment, and organizational performance. It analyzes a matched survey of business and IT managers to understand how these factors contribute to successful outcomes. Students will delve into research papers and case studies to gain insights into best practices and potential challenges.

Business Information
Technology System

Table of Contents
INTRODUCTION...........................................................................................................................3
P1 Identify the use of Information Technology..........................................................................3
P2 IT system that bring achievement of the objectives in Johnson Supermarket.....................4
TASK 2............................................................................................................................................6
LO2..................................................................................................................................................6
P3 Different IT system store and process data for different aspects...........................................6
TASK 3............................................................................................................................................7
LO3..................................................................................................................................................7
P4 How It system utilized to influence value added modification and better business
operations....................................................................................................................................7
TASK 4............................................................................................................................................8
LO 4.................................................................................................................................................8
P5 Recommendations for IT solutions........................................................................................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
In order to achieve effective outcomes, Information Technology plays a huge role in the
organisation. This report is based on the IT system and will describes its role in the Johnson
supermarket. As cited firm is famous retailer enterprise and presently operating more than three
large outlets. Furthermore, report will describe the use of IT system with the different functions
of firm. Furthermore, it also focuses on the role of information technology in the communication
management, data management etc. at the end report will explains that How It system used to
support value added change and improve business operations.
TASK 1
LO1
P1 Identify the use of Information Technology
In present situation, information technology plays a huge role in the success of
organisation as it operate different activities and function within the corporations. It helps small
and large business manage daily operations, controls production costs and compete with
established enterprises. In this context, Johnson supermarket have followed several IT system
with functions in their business(Laudon and Laudon, 2015). Use of information technology in
organisation are as following
 Communication: with the help of IT, employees of Johnson supermarket are able to stay
in touch with their subordinates. Information technology offers various facilities such as
email, internet calling that allows workers to communicate easily in all over the world.
For example through the video calling and other system, employer and other workers are
able to communicate with supplier of different countries. Along with this they are able to
make a contact with customers of different countries and nation. This process improve
the productivity of business and benefits of chosen company. Another example is that
employer of company can give the message at same time to all employees through the
email(Laudon and Laudon, 2016).
 Data management: Cited supermarket are able to store their important data like
customer's informations their contact numbers, employees files, financial documents,
inventory record etc. with the help of data management.

 Marketing: Information technology helps every organisation to promote their business in
differ net sectors with the help of internet, social media etc. chosen company are able to
advertise their good and services online( La Rosa and Santoro, 2016). To attract more
customers, chosen company is promoting their business on social media such as
Facebook, Instagram etc. as number of customers increase productivity and benefits will
increase automatically. IT offers SEO system which is very useful for small business this
is because mini business person can use online search engines to research user purchasing
trends and determine profitable selling opportunities. Along with this customers are also
able to give feedback about the companies on their official web pages. Through the
feedback system, companies will be able to provide the services and products according
to customer's needs and interest.
 Process improvement: in this context, company can also use information technology to
improve process and to accomplish cost savings. For an example, cited company can use
paperless communication inside the business to save on printing and duplication costs.
Moreover, IT also reduce the time and give security for an example if manager of
mentioned firm wants to give some instruction to particular person then he can drop a
email or message to employee's id after that he will get a deliver message which is sign of
that his message is sent successfully to employee. This is best technique of
communication as compare to paper communication( Hu and Bu, 2014). In past manager
wrote the instructions and message on the paper and hire a peon to circulate that message
in the business this took a long time and was not secure.
 Enterprise Resource Planning: it is the use of software system which helps in operational
and strategic decision making.
P2 IT system that bring achievement of the objectives in Johnson Supermarket
As it system offers various facilities such as data management, communication at global
level etc. all these factors helps an organisation to achieve the success in desire manner. Along
with this, outcomes accomplish and maintain to run and grow performance of Johnson
supermarket(Straub and Liang,2015). Information technology system offers various
advantageous which contributes in the achievement are give as below

 Product development: with the help of IT system chosen company are able to gather the
information about the new trade and customer's need. After analysing the information
they can launch the new products and services according to customer's need and this
process will improve the productivity of business on regular basis(Cohen and Sampson,
2014).
 Process improvement: it is another key IT business objectivities. As IT system offers
ERP system that allow manager of Johnson supermarket to review sales, costs. Moreover
manager of cited company are able to replace dozens of legacy system for finance,
human resource and other functional areas that making internal process of cited business
more effective.
 Competitive advantageous: through the process improvement, product development
chosen company are able to gain and maintain a competitive advantage in the
marketplace. Cited company are able to manage their customer's loyalty towards their
business and this is one of the most important for success of corporation.
 Customer service: with the help of information technology employees are able to satisfy
the customers with new techniques. In respect to keep happy and satisfy the customers,
primarily objectivities of the company is fulfilled customer demand and needs.
 Cost efficiencies: IT allows Johnson company to reduce transition and implementation
cost. As described above, with the help of IT employer are able to communicate with
employees without written any paper. This process helps cited company to save costs of
duplication and postage.
 Globalization: with the help of information technology companies can expand the
business at global level. As by promoting the business through the social media and
internet, firm can attract more customers and can increase the business growth in
effectual manner.
 Employee retention: retention develop in systematic manner at Johnson supermarket to
maintain productive and positive work environment.
 Profitability: information technology system helps cited organisation to determines
systematic work performance on regular basis. Through the different software employer

can analysis the performance of employees as all productivity and business is depends on
the performance and contribution of employees.
TASK 2
LO2
P3 Different IT system store and process data for different aspects
 Knowledge management system: information technology offers number of
functionalities that may enable knowledge management. It is process of creating
designing and managing the knowledge and information of corporation. It is describes as
approach that is used by organisation to achieve the target in systematic manner.
Knowledge management in chosen company mainly focuses on the its objectivities such
as improved performance, competitive advantages, innovation etc. within the Johnson
supermarket, there are two sets of knowledge to plan and other functions as well. In order
to gain positive results, IT also consists an important part to make sure that data will be
process in proper manner(Ullah and Lai, 2013).
 CRM: IT system also helps to maintain a customer relationship management at
workplace. As CRM is a approach which is used by various companies to manage their
interaction with current and potential customers. As IT system offers various system
through firms can store and manage the data about the customers. In addition to this
Johnson supermarket is able to store data about customer's history to improve the
business relationship with them. As IT offers different facilities such as websites,
telephone, social media etc. through these systems chosen business are able to
communicate with their employees and also able to attract new customers. Chosen
supermarket used IT techniques such as data mining, correlation and pattern recognition
to maintain the CRM at workplace. With the help of IT company can covers direct
interaction with customers for feedback, issues etc. through the webpages, email, social
media etc. role of information technology in CRM can be understand by the following
points
1. This system allows the customers to get current information about the products and
services at any time.

2. Providing an easy purchasing and billing process(Schwalbe, 2015)
3. Providing whole information about the goods and service on to one's official websites.
4. Moreover, it play a great role in customer loyalty program.
5. Chosen company can improve relationship with traditional customers by using Internet
and other communication techniques.
6. Not only customers but also employees can also satisfied with the business environment.
Data management and communication management: information technology plays a hug role in
order to manage data and communication in cited company. Addition to this data management
consist crucial role at workplace of cited company to make proper communication with different
people. Therefore, goals and objectivities will be accomplish in desire manner. With the help of
information technology chosen company will be able to manage the all data. Through the various
techniques and software such as Microsoft, excel etc. are also used in corporations to maintain
the informations and messages.
TASK 3
LO3
P4 How It system utilized to influence value added modification and better business operations
Information technology consist important role to make sure that environmental risks will
be continually reduce in proper way. Organisation can easily increase their productivity and
business with the help of digital technology. As information technology helps corporation to
maintain all the operations. In this context, through the IT chosen company can maintain all
operations such as data management, finance management, sells management, customer
management relationship etc.(Willcocks, 2013) if all these sectors of any organisation are
running smoothly and in proper manner then that firm can easily get success. There are specific
way exit that helps to support and improved the business operations.
Maintain and uphold code of sustainability program: to gain desire results and success,it is
very important for each and every corporation to accomplish operation in systematic manner. In
this context, Johnson supermarket needs to create systematic activities at workplace to maintain
substantially programs.

Apply reward scheme to boost employees: In this order, manager of chosen company needs to
offer the different trainings and activities to the workers to boosts their performance. moreover,
with the help of trainings and other activities workers of chosen company can improve their
skills and get motivation. Moreover the another scheme that chosen company can follow is
reward system. Manager of cited firm have to give prize to their workers for their extra efforts.
With the help of trainings employees can easily use advance technologies they will not feel
work pressure and will try to satisfy the customers with their services( Zhao and Stylianou,
2013).
Communication improved: basically in workplace, communication helps to increase the level of
performance in market. In this order, communication with supplier, employees and customers
are primary need of mentioned company. Communication is process of sharing the informations
and messages from one place to another. Through the information technology, chosen company
is able to communicate with their suppliers and employees at same time through the email and
voice mail etc.
TASK 4
LO 4
P5 Recommendations for IT solutions
As the operation manager of Johnson supermarket faces some issues in business
environment. Theses issues continually decrease the profitability of mentioned corporation. The
main problem which is occurred in the chosen firm is that three stores of Johnson supermarket
using the same suppliers but there is no coordination of purchasing functions. Information about
the store and materials are stored in three different computers. Therefore, when supplier needs
some information about the store then operation manager needs to be collected from three
computers(Palpanas and Chen, 2014). This takes long time and it is also complex process so to
remove this problem Neil who is the operation manager of chosen company has decided to bring
new and advanced information technology. Through the advanced IT system he can collect all
informations on a single computer and can send that data to supplier with high security. With the
help of this software employee can share data of one computer to another computer safely. Neil
can bring Mycom IT system, Platinum supermarket ELS at the workplace(Zhang and Li, 2014).

 Platinum supermarket ELS: to remove the communication problem with supplier, Neil
can used this software and system at workplace. Platinum supermarket ELS system offers
essential tools which are required for functions of retail sectors. The elements of this
process are given below
 Point of sale function: with the help of this software Neil can manage their account by
electronic cash register. Moreover,. This also helps an organisation to satisfy the
customers this is because it allows customers to make their purchase and be on their path
with no delay. With then help of this process company give cash information without any
delay.
 Store management: this is one of the best use of this software, because it helps an
organisation to maintain the old and present data in systematic manner. Finance
department of chosen firm can collect and store the information with the help of this
software safely.
 Mycom IT system: with the help of this software, chosen supermarket can share
information of one computer to another in systematic manner. Through this system
chosen firm can get a single vendor who can integrate seamlessly across all required
modules. Moreover, POS offers Arabic bills printing that will help Arabic peaking
customers and suppliers(Ravishankar and Srivastava,2015).
Therefore with the help of different software which are offered by the information
technology, Neil can resolve the problem which is described above and can bring the efficiency
at workplace in effectual manner. Apart from this there are another recommendation that can be
implemented by Johnson supermarket which are given as following
 Integration: to achieve the desire result, chosen company need to brings digital
technology in their business environment. Through the integration, there are various
aspects will be develop that helps to maintain the performance with information
technology techniques.
 Operation: in this order, it has been analysed that cited company is able to look for the
proper elements that are develop for visitor websites(Duffy and Jonassen, 2013).

 Customisation: in this context, chosen firm need to implement different approaches and
polices through to develop their performance and build a major difference to undertake
right goods and services with right customers at right time(Hashim, 2015).
CONCLUSION
From the above report it has been concluded that with the help of information technology
, organisation can easily promote their business and can gain more benefits. Report has focused
on the different IT system store and process data for different aspects. Furthermore, it also
focused on the knowledge management system that is a process of creating designing and
managing the knowledge and information of corporation. Moreover, it also described the role of
information technology in the productivity, profitability and growth of business. At the end
report has described the recommendation for IT solution within the chosen company. Therefore,
Johnson supermarket needs to concentrate on the systematic work performances that assists to
manage systematic results.

REFERENCES
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