Systematic Performance Management at Johnson Supermarket

This assignment focuses on improving operational efficiency at Johnson Supermarket. It emphasizes the importance of systematic work performances, value-added changes, and creative problem-solving. By analyzing relevant literature and case studies, students will develop strategies to attain desired results and manage sustainable business models.

BUSINESS IT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
LO 1.................................................................................................................................................1
P1 Use of IT system with the different functions of organisation..............................................1
P2 IT system that contribute to achievement of the objectives in specific organisational
context.........................................................................................................................................2
TASK 2............................................................................................................................................3
LO 2.................................................................................................................................................3
P3 Different IT system store and process data for different aspects...........................................3
TASK 3............................................................................................................................................4
LO 3.................................................................................................................................................4
P4 How It system used to support value added change and improve business operations.........4
TASK 4............................................................................................................................................6
LO 4.................................................................................................................................................6
P5 Recommendations for IT solutions........................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
In respect to consist effective results, IT system play very important role in success of the
business. With this regard, system and processes play significant role to build the company.
Therefore, essential elements will be serve that incorporate for the businesses (Wagner,
Beimborn and Weitzel, 2014). In this context, present report based on the Johnson Supermarket
which is retailer enterprise and operating in more than 3 large outlets. For gaining insight
knowledge of the report, it covers IT system which contribute important part in the
organisational context. Furthermore, it includes different ways of IT system for store and process
data for knowledge management, customer relationship, etc.
TASK 1
LO 1
P1 Use of IT system with the different functions of organisation
In order to operate different activities and functions, information technology play vital
role to make sure advance results develop at workplace. In this context, Johnson Supermarket
consist several IT system with functions in their business. It assists to manage day to day
functions and operations to compete with large business in systematic manner (Bocken, Short
and Evans, 2014). Hence, following are different functions of the organisation consist with IT
system:
Communication: IT enables in efficient and high speed communication through email,
teleconferencing and internet calling. It allows to employees of Johnson Supermarket to stay
with each other. It also enables to create virtual collaboration. For example, the selected business
conduct the product design meeting through video conferencing. Therefore, employees can
serves through email, etc. (Geissdoerfer, Bocken and Hultink, 2016).
Data management: Data management is the key of IT function. In this regard,
technological advances increasing continuously to make solution for complex businesses.
Johnson Supermarket using database to store, manage and access the large amount of data in
systematic manner. On the other hand, small and large business take guard against the
unauthorised accesses. Hence, it comprises with integrity and raise privacy concern.
Marketing: It also increasing marketing operations of the company in systematic
manner. Hence, it includes creating advertisement and powerful graphics computer with placing
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advertisement on social media. In Johnson Supermarket, software system allow create clicks on
internet advertisement with spending time on the each section of e-commerce.
Process improvement: Further, the company can also use leverage IT that improve
process and accomplish cost saving in Johnson Supermarket. Small business also consist
communication inside to save printing and duplication of the cost. In this way, reliable
information will be gain trough data transfer (Basu, 2018).
Enterprise resource planning: Enterprise resource planning also determines use of the
software programme that create link with functions and operations that consist sales,
manufacturing, information, etc. It assists to create operational and strategic decision-making
with effective system. Hence, it assists to minimise cost and disruption in Johnson Supermarket.
P2 IT system that contribute to achievement of the objectives in specific organisational context
In order to set the aims and objectives, it is important to accomplish desired results in
systematic manner. With this regard, results accomplish and maintains to run and grow
performance of Johnson Supermarket. Guidelines are also prepared for the business planning
which determines following elements: Profitability: IT system contribute important part to determines systematic work
performance at workplace. In this regard, it has been sure that revenue will be increasing
with increasing cost of manufacturing in Johnson Supermarket. In order to focus on the
production and operations, profit margin will be maintain. With this regard, the chosen
business need to determine proper IT system that make systematic work performance at
workplace to attain profitability. Guidelines also implemented that assists to attain
desired aims and objectives (Tukker and Tischner, 2017). Productivity: Employee training, equipment maintenance determines creative results at
workplace that assists to buying new equipments to increase productivity. Objectives are
also provided to make sure that resources remains as productive that are possible for the
company. It system in Johnson Supermarket helps to provide that all important resources
remain productive for creative results. Productivity and performance will be undertaken
to attain systematic data performance in the company (Crane and Matten, 2016). Hence,
business will able to make sure that systematic performance undertaken for creative
results.
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 Customer service: In respect to provide good customer services, the company has benefit
to retain and generate high revenue. In respect to keep happy to customers, primary
objectives of the enterprise is fulfilled customer demand and requirements. Therefore,
Johnson Supermarket able to deal with different aims and objectives. Customer services
requires attain the systematic results and profits as well (Martins, Rindova and
Greenbaum, 2015).
 Employee retention: Employee turnover cost lost the productivity and cost which is
associated with recruiting that involve employment advertisement and paying placement
agencies. In respect to maintain productive and positive employee environment, retention
also develop in systematic manner at chosen business (Eriksson and Kovalainen, 2015).
TASK 2
LO 2
P3 Different IT system store and process data for different aspects
In respect to accomplish desired results, there are several elements exist that assists to
promote IT in systematic manner. With this regard, in Johnson Supermarket process and store
data consist important function with different elements that are as follows:
 Knowledge management system: Knowledge management system consist important
way that assists to increase systematic results at workplace. In this regard, interest also
generates that is absolutely important for IT. In addition to this, it also emphasis on the
theoretical implementation of knowledge. Hence, it includes different sub systems that
available in different categories of the system. Within the Johnson Supermarket, effect of
technology consist importance to produce new system. Hence, there are two sets of
knowledge to design and other functions as well. Moreover, IT also consists important
part to make sure that data will be process in systematic way to produce creative results
(Wagner, Beimborn and Weitzel, 2014).
 Customer relationship management: In the business, communication will be develop in
systematic way which include the process to involve different people in the business.
There are several methods used to maintain customer relationship management. Main
tool used in this way is communicated order with the sales department. In order to ensure
the best customer services, experience also needed to perform function in Johnson
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Supermarket. Better customer experience considered software development to allow
company on track and organise contract. Main purpose is to implement customer
relationship management is recognised and involve management of company with
customers, clients and other perspective. It includes the latest technology that organise,
automate and synchronise process such as marketing, customer service and technical
support (Bocken, Short and Evans, 2014).
 Data management and communication management: In respect to manage the data
and communication, IT system play very important role in Johnson Supermarket. In this
way, technology perceive important part that execute and campaigns across the multiple
channels. It assists to streamline and automate the operations in the business with
effective management process. Furthermore, data management consist important role at
workplace of the chosen business to make proper communication with different people.
Therefore, aims and objectives will be accomplish in desired manner. With the help of
the creative aspects and operations, different campaign also develop in systematic way to
produce systematic results in the business (Geissdoerfer, Bocken and Hultink, 2016). IT
system consist proper management of the desired results at workplace. With considered
proper communication and outcomes, the company able to deliver and execute new
activities at workplace.
TASK 3
LO 3
P4 How It system used to support value added change and improve business operations
IT system consist important role to make sure that environmental risk will be
continuously reduce in systematic way. In this aspect, significant impact considered on the
organisation to take different decisions and interaction with stakeholders and government. These
kinds of risk more apparent from the last several decades. With the help of the adding digital
technological performance, the company can easily increase their operations and outcomes at
workplace. In addition to this, support system also implemented interaction with government
regulations and become more systematic performance (Martins, Rindova and Greenbaum, 2015).
Following are certain ways exit that helps to support value added change and improve business
operations:
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 Maintain and uphold code of sustainability program: In order to accomplish desired
results, there are several aims and objectives will be accomplish in desired manner. With
this regard, Johnson Supermarket need to create systematic activities that helps to
maintain sustainability program (Doppelt, 2017). In this regard, desired aims will be
develop in systematic manner to demonstrate new functions. Sustainability program
assists to make sure that systematic activities develop that increasing program of the
business (Trevino and Nelson, 2016).
 Enforce reward system to encourage employees: In respect to make changes adding
reward is needed to perform several activities at workplace. In this aspect, manager need
to ensure that they are able to learn new things and operations with effective elements at
workplace. It is the best way at Johnson Supermarket to encourage employees towards
the accomplishment of aims and objectives in systematic way. Hence, employees are
participated to make sure that all aims and objectives will be accomplish on time (Ward,
2016).
 Find trusted and reliable third party auditor: In order to make proper trust and
reliable information, it is essential to collaborate creative ideas and results in the
company. Therefore, aims and objectives will be undertaken in Johnson Supermarket
from third party involvement. In addition to this, it is also considered important
perspective that help to make sure that business performance will be ascertain to attain
creative results. With the help of trusted and reliable third party involvement,
performance will be develop in systematic way at workplace. Hence, it is the systematic
process which consist creative information towards the goals and objectives (Tukker and
Tischner, 2017).
 Sustainability management performance of the business: Sustainability management
performance consist important role to make sure that aims and objectives will be done on
time. In addition to this, at Johnson Supermarket creative ideas and results will be
develop so that sustainability performance will be improves in systematic manner.
According to the performance management activities, the chosen business will able to set
their targets and increase performance to develop activities. Performance of the company
also develop with sustainability program so that it is another main objective of the
company to cooperate with other enterprises (Goldratt, 2017).
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TASK 4
LO 4
P5 Recommendations for IT solutions
In respect to make proper functioning, technology consists recommendation that enable
to meet with desire and expectations. Results are also comes with desire and expectations.
Therefore, in Johnson Supermarket following recommendation can be implemented that helps to
attain systematic performance:
 Integration: Johnson Supermarket need to work with digital technology so that aims and
objectives will be accomplish in desire manner. In this way, the company need to make
sure that solution that are considered to run with business through e-commerce platform.
In this aspect, solution considered which integrate cost effectively that is fast and easy
and needed immediately (Eriksson and Kovalainen, 2015). Further, the company also
should concentrate to make solution with recommendation for customers. With the help
of the integration, there are several aspects will be develop that helps to manage
performance with IT solution techniques. Therefore, it determines more systematic
parameter in performances.
 Personalisation: Marketing is the important concept that assists to make truly practical
for retailers so that technical activities develop in systematic way. In this regard,
automated products and services also considered that are preferred and create experience
with personalisation. In addition to this, one to one personalisation consist unique,
relevant and dynamic recommendations which opposed to create segmentations with
categories. It also assists to look towards the effective recommendation when sales is
very low (Crane and Matten, 2016). Johnson Supermarket need to make their operations
and functions with personalisation that take important place in the business.
 Customisation: Recommendation also consist typical tools that are available to
determines combination with different input data. In this regard, the best solution also
made that are customised and create flexible enough work with different rules and
regulations. Further, Johnson Supermarket need to implement different strategies through
they can easily develop their performance and make huge difference to undertake right
product with right customer at right time (Scholes, 2015).
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 Operation: In this context, it has been seen that Johnson Supermarket able to look for the
exact elements that are design for visitors website. Every person also has ability to
control and recommends content with different solution in the work environment. There
are many vendors that helps to offer and content recommendation with different solution
in the work environment. In respect to implement quality assurance capabilities, it
enables to attain desired with make certain changes at workplace (Storey, 2016). On the
time, fashion also get change so that it is useful perspective for the company.
 Distribution: In addition to this, another recommendation determine as the automated
recommendation for the software generates. In this regard, limited to the website, it can
be further using across the other. Hence, it generates serious with company website and
product recommendation. It also assists to distribute engagement of customers through
website, emails, mobile phones, etc. (Sekaran and Bougie, 2016). Therefore, it is main
recommendation which considered incorporate certain changes with evaluation process.
CONCLUSION
From the above report, it can be concluded that IT system plat very important role to
make successful results at workplace. In this regard, several activities performed that assists
attain desired results in systematic manner. Therefore, Johnson Supermarket need to concentrate
on the systematic work performances that assists to manage systematic results. Furthermore, it
also summarized about value added changes that helps to attain creative results in systematic
manner.
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REFERENCES
Books and Journals
Bocken, N.M., Short, S.W. and Evans, S., 2014. A literature and practice review to develop
sustainable business model archetypes. Journal of cleaner production. 65. pp.42-56.
Crane, A. and Matten, D., 2016. Business ethics: Managing corporate citizenship and
sustainability in the age of globalization. Oxford University Press.
Doppelt, B., 2017. Leading change toward sustainability: A change-management guide for
business, government and civil society. Routledge.
Eriksson, P. and Kovalainen, A., 2015. Qualitative methods in business research: A practical
guide to social research. Sage.
Geissdoerfer, M., Bocken, N.M. and Hultink, E.J., 2016. Design thinking to enhance the
sustainable business modelling process–A workshop based on a value mapping process.
Journal of Cleaner Production. 135. pp.1218-1232.
Goldratt, E.M., 2017. Critical chain: A business novel. Routledge.
Martins, L.L., Rindova, V.P. and Greenbaum, B.E., 2015. Unlocking the hidden value of
concepts: a cognitive approach to business model innovation. Strategic Entrepreneurship
Journal. 9(1). pp.99-117.
Scholes, M.S., 2015. Taxes and business strategy. Prentice Hall.
Sekaran, U. and Bougie, R., 2016. Research methods for business: A skill building approach.
John Wiley & Sons.
Storey, D.J., 2016. Understanding the small business sector. Routledge.
Trevino, L.K. and Nelson, K.A., 2016. Managing business ethics: Straight talk about how to do
it right. John Wiley & Sons.
Tukker, A. and Tischner, U., 2017. New business for old Europe. Taylor & Francis.
Wagner, H.T., Beimborn, D. and Weitzel, T., 2014. How social capital among information
technology and business units drives operational alignment and IT business value.
Journal of Management Information Systems. 31(1). pp.241-272.
Ward, J., 2016. Keeping the family business healthy: How to plan for continuing growth,
profitability, and family leadership. Springer.
Online
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Basu, C., 2018. Five IT Functions in an Organization. [Online] Available through:
<http://smallbusiness.chron.com/five-functions-organization-34002.html>.
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