The Importance of Business Management - Assignment

RUNNING HEAD: BUSINESS MANAGEMENT 0
Business
Management
STUDENT’S DETAILS-
2019

BUSINESS MANAGEMENT 1
Question 1
Job characteristics model states that job itself is a motivation for the employee to improve
the performance and enhancing job satisfaction (Tsigilis & Koustelios, 2019). Therefore,
design and allocation of job plays a vital role in the creation of motivating jobs. Further,
application of job characteristics model requires five core characteristics that the job must have.
Moreover, job scope of Front Desk Officer of the hotel should contain the five characteristics as
per the model. First characteristic is skills variety which means the job should not be consist of
the repetitive task and should precisely consist of different skills and talents. Similarly, for Front
Desk Officer, it is suggested that he should be given the duties or task that can enhance his talent.
Apart from the hotel check-ins and check-outs he should be given more to do that can add to his
skills. Further, job must give visible identity to the employee that leads to visible outcomes and
employees often feel that they are doing meaningful work. In the case of hotel, officer is should
be given the duties that will add to his identity and should be provided the end outcome which is
needed to be achieved.
Third characteristic is task significance which means that the employee must be given the
task that can make or create a great impact on the organization. For example, Front Desk Officer
is suggested to be given duties or task in such a way that it can create a great impact on the hotel
and the efforts of the manager are contributing to the productivity of the hotel. Further, forth
characteristic is autonomy which states that employee should be given freedom to take decisions
onto the workplace (Park, 2017). In the job design of Front Officer in the hotel, it is suggested
that he should be given autonomy to take the responsibility to handle the customer’s queries and
complaints. Lastly, the theory states that employees must get feedback on the basis of their
performance. The same is suggested to the officer to get the feedback of his performance which
can make the officer more motivated to perform the specific job.
Question 2
Yes, it is necessary for the organization to make investments in employee motivation as it
ultimately improves the performance of the organization. Further, employee motivation leads to
more job satisfaction in the employees and often reduces the employee turnover which proves to
be the big problem for the organization (van der Kolk, van Veen-Dirks, & ter Bogt, 2019).