Business Operations and Management

This assignment explores the meaning of business operations and the main functions of operating a business. It focuses on Mercedes-Benz as a case study and analyzes the company's business operation management decisions. The role of managers in effective operations is also discussed.

Business Operations and Management
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Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................4
PART1.............................................................................................................................................4
Explanation of meaning of business operations..........................................................................4
Main functions of business operations........................................................................................5
Brief description of Mercedes Benz............................................................................................7
Analysis of company’s business operation management decision..............................................7
Findings.......................................................................................................................................8
Part 2................................................................................................................................................9
The functions of business operations...........................................................................................9
Role managers have in effective operations..............................................................................10
The difference between leadership and management................................................................10
What makes a good manager?...................................................................................................11
Qualities of good leader.............................................................................................................11
How managers can influence organisational culture.................................................................11
Employee management..............................................................................................................11
Recruitment and retention..........................................................................................................12
CONCLUSION..............................................................................................................................12
REFRENCES.................................................................................................................................14
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INTRODUCTION
Business operations and administration is considered as a systematic process of planning,
monitoring and controlling operations of company. Handling activities or functions of
organisation is important part for achieving success in future period of time. In addition to this,
the growth of organisation is completely based on skill or knowledge of staff member that
coordinate functions of company improve manner. In this assignment, the organisation is taken is
named as Mercedes-Benz. It is considered as a well known automobile industry around the
globe. The owner of Mercedes focuses on producing car, truck, bus and many more. The
organisation is well known for offering luxurious goods and services to its user. In this
assignment, the explanation of business operation and main functions of operating business is
discussed in an appropriate manner. This report also covers necessary activities that help in
taking decisions within business organisation in order to run activities in successful manner
(Banerjee and Mishra, 2017).
PART1
Explanation of meaning of business operations
Business operations signifies activity or function which is taken by business organisation
for executing day-to-day business that help in gaining favourable outcome in future period of
time. Management is considered as a process that help in planning, organising the structure
provide direction and controlling functions to smoothly run organisation successful manner.
Therefore, the operation as well as management is considered as a systematic procedure that
helps in handling daily activity in an appropriate manner. It also helps in increasing profit margin
by reducing cost of manufacturing, selling or activity related to distribution (Choi, Chiu and
Chan, 2016).
In addition to this it is considered as a strategic tool that is adopted by manager of
organisation to accomplish competitive edge over rivalries and Marketplace. Business operation
as well as management is very important for company as its success is completely depending
upon how effectively manager monitors and control their day to day activity. It is also necessary
to analyse how effectively the coordinate every department that is completely depend upon one
another. It is important to handle all activities that help in achieving goal or objective of
company. It cover all part related to organising or conducting meeting, making effective
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communication with its subordinate, training ,recruitment, adopt different marketing activities
that help in running day-to-day activities in an appropriate manner. The administration of
company focuses on operating their activities or functions of organisation across world. By
implementing appropriate policy and procedure of company, it helps in optimum utilisation of
resources that help in achieving goal in a timely manner. Therefore, the operation as well as
management is considered as a systematic procedure that helps in handling daily activity in an
appropriate manner. It also helps in increasing profit margin by reducing cost of manufacturing,
selling or activity related to distribution.
Main functions of business operations
Every company is required to perform daily routine activity that helps in maintaining
superior position at market place. The operation of company is considered as differ from
organisation to organisation. The function of business organisation can be categorised into six
parts. The management team of company required to conduct policy and handle different
management processes in an appropriate manner (Kasemsap, 2019). There are various functions
related to management and operations that is going to be mentioned below:
Accounting it is considered as essential part of organisation whether it is considered as a
small or large. Accounting is considered as the procedure of systematically record overall
transaction in an appropriate manner. The company required to record every transaction in order
to analyse the profit or expenses which is incurred on a day-to-day basis. The manager focuses
on recruiting talented person for process of accounting by using different software such as Tally
to maintain record of transaction of company. It will assist in analysing financial situation and
also offer r required information to administrator that helps them in taking appropriate decisions.
Financing this signifies assigning of money in an appropriate manner in order to gain
benefit by conducting activity of organisation. The finance function is determined as preparation
of statement of Finance that helps in making appropriate budget during particular phase of time
period. In addition to this, it is significant function of organisation that helps in increasing profit
in future period of time by minimising the risk. There are various factors which must be
considered in finance interest penalties, tax liabilities, taking appropriate decisions in respect of
investment that help in increasing capital in future period of time. The manager focuses on taking
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decisions that help in maintaining record of cash inflow and outflow to operate daily activities of
business organisation.
Production function herein the organisation focuses on producing product as per need of
customer in market. They follow systematic process of manufacturing product such as buying
raw material, handling or assigning resources that help in production product in an appropriate
manner (Katz and Green, 2018). The Mercedes is well known for producing product such as car
and trucks in order to satisfy customer around the globe. In addition this, management team of
organisation implements policy related to manufacturing or targeting customer during the period
of time. They execute various types of policy due to inappropriate geographical equation that
needed various features or accessories in car and trucks and other products of organisation.
Sales after manufacturing of product, the main purpose of business organisation is to create
cash inflow or outflow that helps in managing different activity within business organisation.
They focus on making appropriate strategy in order to attract large number of customer by
offering appropriate facility. It is considered as the important functions for business organisation
because the success or growth is totally depends upon demand which is come from its customer.
Marketing it is considered as the most significant function of company for achieving
success in future period of time. This function involves all activities related to increasing brand
value of company. The manager focuses on making appropriate strategy and tactics for
enhancing sales of product and services in future period of time. There are various promotional
activities which are adopted by company such as advertisement, sales promotion and personal
selling in order to attract its customer. In addition to this, they also adopts techniques such as a
social media, news paper that help in enhancing or targeting large number of user in the market.
Human resource function human resource plays an important role within business
organisation. They focus on recruiting talented and capable employees in order to retain them for
a longer period of time. The manager focuses on providing training to increase capability of
subordinate for performing different activity in an appropriate manner.
Management this signifies that it is considered as a systematic procedure of planning,
organise the structure, directing and controlling organisation activity for completion of task of
organisation. Manager is considered as a person who focuses on maintaining different activity
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and function of business organisation in appropriate manner. They also focus on coordinating
every part of company in order to complete the task in timely manner.
All the function is determined as a business operation function that must be followed by
organisation in order to conduct work in an appropriate manner (Myers, 2019).
Brief description of Mercedes Benz
Mercedes-Benz is determined as a global automobile company which is given in year of
1926. It is considered as the largest company who provide luxurious product to its customer in
order to satisfy them. The first road car which is given by is given in 1924 by Mercedes-Benz
that attracts large number of customer during particular phase of time period. In addition to this,
in the year of 1936, the Mercedes-Benz launched the first diesel power car that attract ample of
user during particular phase of time period. The revenue earned is around 2.34 million by selling
car in the year of 2019. There are various models of Mercedes Benz such as class A, class B
class C and many more. Therefore, it has been analysed that E class is considered as the well
known product of Mercedes Benz.
Analysis of company’s business operation management decision
Every organisation required to take appropriate decision in respect of organisation. It is
important to maintain appropriate position in order to achieve competitive advantage over
rivalries and market place. Mercedes is well known organisation and the success ratio of
company displays management and operation of company in an appropriate manner.
Production The Mercedes is well known for producing product such as car and trucks in
order to satisfy customer around the globe. In addition this, management team of organisation
implements policy related to manufacturing or targeting customer during the period of time.
They execute various types of policy due to inappropriate geographical equation that needed
various features or accessories in car and trucks and other products of organisation. Herein the
organisation focuses on producing product as per need of customer in market (Shaharudin and
Fernando, 2019).
They follow systematic process of manufacturing product such as buying raw material,
handling or assigning resources that help in production product in an appropriate manner.
Supply chain it is considered as a chain in which the manager focuses on processing of
raw material and also offer finished product to its end user. In assistance of this, the management
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team of Mercedes implement appropriate strategy and also execute supply management system
in such a manner that help in controlling additional activity. They adopt software that helps in
handling process of supply chain by using software’s and they can assess stock level requirement
of raw material at discounted price.
Logistics Mercedes is well known company and their focus on analysing the need that help
in handling logistics services in an appropriate manner. It involves transportation facility that
must be managed by organisation in an appropriate manner.
Location strategy the management team of Mercedes focuses on taking appropriate
decisions in order to target large number of customer at Marketplace. They focus on executing
this kind of policy in order to offer goods to its user. Mercedes focuses on establishing their own
showroom that helps in targeting customer at Marketplace (Slack and Brandon-Jones, 2018).
Quality control the success or growth of business organisation is completely based on its
customer. The management team of Mercedes focuses on implementing plan that provides
satisfaction to its user. It is considered as well known for providing high quality facility to its
customer by offering superior quality product. The management team provide new accessories to
its customer for satisfying them.
Human resource Mercedes provide sports car, luxurious car, truck and many more. They
require superior quality workforce for producing or designing products in an appropriate manner.
The manager of company focuses on taking appropriate decisions by hiring talented or capable
subordinate within company (Uhl and Gollenia, 2016).
Findings
On the basis of above analysis, it has been identified that there are various types or kinds of
functions which is needed by organisation to perform their activity of business. It is important for
organisation to take appropriate decisions in order to depend upon condition of market that is
also helpful in smooth running of activities of organisation by offering superior quality of goods
to its user.
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Part 2
The functions of business operations
In relation to organisation there are various functions which have to be performing by
management staff in organisation. Mercedes Benz is also using different function in firm which
are related to operational management some of these function are discuses below:
Production: In relation to production, it is prime function of organisation. Under this
organisation sue tools and techniques related to production of goods and services. In relation to
production Mercedes Ben is producing its products and serves in effective manner. Where
manager identify different process and manage good and services according to requirements in
market.
Supply chain: This is also a function which is performing by operational management
staff in organisation. Under this system manager has to manage supply chain of organisation
which includes distribution stores, retailers, wholesalers and many other parties.
Logistics: Management of logistics is also a function which is perform by manager in
organisation and is directly related business operations. This includes management of work from
production to fulfilling the requirement of individual customer by consumption of products. In
context of Mercedes Benz, manager in organisation also perform this function to achieve goals
and objective in timely manner (Adekola and Sergi, 2016).
Quality control: It is most important part in organisation which is related to management
of function and achieving organisational goals and objectives. Under this function, manager in
Mercedes Benz use to identify quality of different operation. For this, manager use TQM,. Six
Sigma and many other approaches to achieve desire result related to quality.
HR: It is also important function which is -perform by manager in organisation. Under
this, manager has to manage human resource in appropriate manner so that it can facilitate
smooth functioning in organisation. This is also helpful in managing talented employees in firm
and using them at time of requirement.
These are different functions which are performed by manager to achieve business objectives
and managing employees.
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Role managers have in effective operations
There are various roles and responsibilities which has to be performed by manager in
organisation in relation to achieving the goals and objectives of firm and managing operation in
time relative manner. Some of these roles are discussed below:
Oversight of Financial Information and Budgets: first role of manager organisation is
to identify the financial requirement in organisation and arranging it for performing different
operation. Under this manager is also liable to assign appropriate fund to achieve objectives of
particular operation.
Supervise Supply Chain and Inventory: Management of inventory is also liability on
manger while working in organisation. This is because manger is responsible to third parted for
giving orders and taking orders of goods and services, so it becomes liability of manager in
Mercedes Benz to supervise supply chain and manage inventory in organisation.
Workflow and Staffing: Managing work flow is also a role which has to be performed
by manager in organisation. In this role manager has recruit employees as well as manage them
by assigning adequate roles and responsibilities according to their capacity in organization.
These are the roles which are essential to be played by manger in Mercedes Benz. This is
because it ensures achieving objectives in effective way(Zherlitsyn and Kravchenko, 2016).
The difference between leadership and management
Basis Leadership Management
Meaning Leadership can be define as
ability of individual to guide,
direct and motivate employees in
direction to achieving goals and
objectives of organisation.
management can be define as
function of manager in organisation
which include managing the
resources in relation to achieving
goals and objectives of organisation I
particular way.
Authority A leader in organisation has
higher authority then a manager in
firm. This is because leader has to
perform various functions which
Manager in organisation perform
different function then leader. So
manager has low authority in
comparison to leader.
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require management of employee
and achieving business objectives.
What makes a good manager?
The capability of manager to motivate the individual person that helps in achieving goal
and objectives in timely manner. The manager also focuses on involving individual person in
performing different activity and boosts the morale of employee during a particular phase of time
period. There are various qualities which makes a good manager such as they must communicate
honestly with its employee in order to perform different activity in an appropriate manner. In
addition to this, they also focus on improving the career of employees that is helpful in future
period of time.
Qualities of good leader
There are various qualities in a good leader that is going to be mentioned below:
Ability to delegate it is necessary for leader to have a capability to delegate tasks or work
to an individual person in order to perform work in better way (Raghothama, Hanch and Meijer,
2017).
Communication it is necessary for leader to effectively communicate with individual
person in order to motivate them towards achieving goal and objectives in timely manner.
How managers can influence organisational culture
The manager focuses on influencing corporate culture by using effective leadership,
communication as well as delegation. It helps in achieving vision and mission of organisation in
future period of time. In addition to this, it is necessary to follow culture, values, belief for
performing task in an effective manner.
Employee management
The employee management is considered as managing employees in order to increase
productivity level and perform in future period of time. The manager of the Mercedes-Benz
focuses on handling employees in such a manner that helps in boosting performance level in
future period of time.
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Recruitment and retention
Recruitment and retention: here in the HR manager of company focuses on recruiting and
hiring capable employees in order to retain them for a longer period of time. The main purpose is
to recruit highly talented employee that help in increasing product quality in future period of
time (Quarshie, Salmi and Leuschner, 2016).
CONCLUSION
On the basis of given assignment, it has been analysed that business operations and
administration is considered as a systematic process of planning, monitoring and controlling
operations of company. Handling activities or functions of organisation is important part for
achieving success in future period of time. In addition to this, the growth of organisation is
completely based on skill or knowledge of staff member that coordinate functions of company
improve manner. In this assignment, the explanation of business operation and main functions of
operating business is discussed in an appropriate manner. This report also covers necessary
activities that help in taking decisions within business organisation in order to run activities in
successful manner.
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REFRENCES
Books and Journal
Adekola, A. and Sergi, B.S., 2016. Global business management: A cross-cultural perspective.
Routledge.
Banerjee, M. and Mishra, M., 2017. Retail supply chain management practices in India: A
business intelligence perspective. Journal of Retailing and Consumer Services, 34,
pp.248-259.
Choi, T.M., Chiu, C.H. and Chan, H.K., 2016. Risk management of logistics systems.
Kasemsap, K., 2019. Promoting strategic human resource management, organizational learning,
and knowledge management in modern organizations. In Advanced Methodologies and
Technologies in Business Operations and Management (pp. 879-891). IGI Global.
Katz, J.A. and Green, R.P., 2018. Entrepreneurial small business. McGraw-Hill Education,.
Myers, M.D., 2019. Qualitative research in business and management. Sage Publications
Limited.
Quarshie, A.M., Salmi, A. and Leuschner, R., 2016. Sustainability and corporate social
responsibility in supply chains: The state of research in supply chain management and
business ethics journals. Journal of Purchasing and Supply Management, 22(2), pp.82-
97.
Raghothama, J., Hanchi, H. and Meijer, S., 2017, December. Hybrid, composable approach to
simulations in healthcare operations and management. In 2017 Winter Simulation
Conference (WSC) (pp. 2857-2868). IEEE.
Shaharudin, M.S. and Fernando, Y., 2019. Measuring low carbon supply chain. In Advanced
Methodologies and Technologies in Business Operations and Management (pp. 1105-
1116). IGI Global.
Slack, N. and Brandon-Jones, A., 2018. Operations and process management: principles and
practice for strategic impact. Pearson UK.
Uhl, A. and Gollenia, L.A. eds., 2016. A handbook of business transformation management
methodology. Routledge.
Zherlitsyn, D. and Kravchenko, V., 2016. Supply Chain Resilience Through Operations and
Finance Management. Scientific Letters of Academic Society of Michal
Baludansky, 4(1).
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