Business Plan for Molly Maid Company

This business plan evaluates the current situation of Molly Maid Company, focusing on human resources and operations function. It also discusses theoretical applications and analyzes the use of resources against organizational plans.

Business plan

TABLE OF CONTENTS
EXECUTIVE SUMMARY.............................................................................................................1
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1.0 Introduction and Company Profile........................................................................................1
1.1 The Small business current situation....................................................................................2
1.2 Human Resources and Operations Function.........................................................................2
1.3 Theoretical applications / analyses with focus on Molly Maid Company............................3
1.4 Evaluate and appraise the use of resources against organisational.......................................4
1.5 Formulate plans to ensure that resources are maximised and remedial actions taken where
appropriate..................................................................................................................................5
1.6 CONCLUSION..........................................................................................................................6
1.7 Recommendations - remedial actions...................................................................................7
REFERENCES................................................................................................................................9

EXECUTIVE SUMMARY
From the study it has been evaluated that, The Molly Maid Company will use eco- friendly
cleaning services which is useful in providing environmental friendly services to the customers
which leads to higher operational growth and sustainability. The management has evaluated that
they should focus on developing inventory system and effective human resource approach like
contingency and Bureaucratic theory for better functioning and operations of the company.
Furthermore, this study also formulate plans to ensure that resources are maximised and remedial
actions taken where appropriate.
INTRODUCTION
A business plan is referred to as the defined Entrepreneur is referred to as the written
document who has been describing the nature of the organization (Farouk and et.al., 2016). This
is one of the marketing and sales strategy and one of the financial background and in turn tends
to contain a specific project for the profit and loss statement. A business plan is considered to be
very useful in providing greater set of clarity and higher roadmap to the success. This study will
highlight on evaluating the current situation of the business. It will also demonstrate the Human
Resources and Operations Function and theoretical application to the company. Furthermore, this
study will also evaluate and appraise the use of resources against organisational plans.
MAIN BODY
Section 1
1.0 Introduction and Company Profile
Molly Maid company is an international company which was founded in the year 1979 by
Adrienne and Chris Stringer. This company is headquartered in Canada. They tend to use 100%
non- toxic products with no use of harmful chemical products. They tend to use range of eco-
friendly products which mainly comprises of anti- bacterial products and special sanitising
products. Molly Maid Company has been cleaning various houses across United Kingdom for
over 30 years. Molly Maid Company is considered to be as one of the leading cleaning company
which eventually tends to offer affordable and flexible range of bespoke services by being pocket
friendly. Molly Maid Company has expanded their cleaning services to Canada, United States,
Portugal, Japan and United Kingdom. The Molly Maid Company will also focus on using eco-
friendly cleaning services which helps in providing environmental friendly services to the
customers which leads to higher operational growth and sustainability. This business idea will
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eventually helps in fetching attraction of large number of customers from across the globe which
eventually leads to higher range of profitability.
1.1 The Small business current situation
Molly Maid Company is considered to be one of the leading cleaning company and is also
referred to as one of the most successful company and one of the endearing brand (Vanhala, and
Ritala, 2016). They offer effective services to the customers which eventually leads to higher
operational growth and sustainability for the business. The key objectives of the Molly Maid
Company is to:
 To be one of the leading cleaning company across the globe.
 To be able to provide wide range of cleaning services to the customers.
 To be able to hire experienced staff members who in turn can deliver best possible
services and helps in maintaining better talent within the organization.
 To expand the market share in various other countries which leads to increase in
profitability of the business.
 To balance the human resources, physical resource and financial resource to deliver
highly sustainable services.
Molly Maid Company in turn is well managed from the resource as well as employee
perspective. All the necessary equipment such as protective gloves, protective glasses, brush,
sponges, microfiber clothes, sanitizers, mop, bucket, paper towels, etc. are well equipped in order
to provide effective cleaning services in order to provide effective services to the customers.
Molly Maid Company have well trained and talented workforce which eventually leads to
providing best possible care services to the customers (Paauwe and Boon, 2018). Appropriate
number of employees are hired which eventually helps in the attainment of higher operational
goals and objectives of the Molly Maid Company.
1.2 Human Resources and Operations Function
Human resource management in turn is considered to be as one of the most effective which is
considered to be very useful in managing the various talent within the Molly Maid Company.
Human resource management is very useful in retaining, recruiting and selecting the right set of
talent for the company at the right time (Chowhan, 2016). The key services associated with the
Molly Maid Company is to provide customers with various range of cleaning services by using
eco- friendly products. In order to provide such services it is recommended to provide wide
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range of services to the customers in order to fulfil the certain needs and requirements of the
organization. The talented workforce helps Molly Maid Company to use all the technology with
utmost accuracy and efficiency. Molly Maid Company tends to comply with the various needs
and requirements of the organization by effectively complying with the various employability
skills, abilities and knowledge of the talented workforce (Wood, 2018). Every individual within
the organization tends to have different set of skills and they in turn tends to focus on completing
their task with utmost set of accuracy and efficiency. The employees of the Molly Maid
Company must have good time management skills, cleaning skills, adaptability to change, better
communication skills, friendliness, versatility skills, use of advanced technology, mopping and
sweeping skills, disinfecting, administrative skills, problem solving skills, multi- tasking skills,
hygiene and sanitary knowledge, reliability, etc. Such combination of skills in turn are
considered to be very useful in the attainment of higher operational goals and efficiency of the
business (Peltonen. and Vaara, 2018). Operations functions in turn is considered to be very
useful in bringing the various range of raw material all together in order to effectively deliver
cleaning services to the customers. The management of the organization will eventually also
focus on meeting the needs and requirements by managing raw material. Stock management and
tracing of the inventory in turn are considered to be one of the key parameters which eventually
helps in properly managing the raw materials of the business. The Molly Maid Company in turn
must focus on giving time to time training to the employees (Yang and et.al., 2015). The human
resource management of the company will manage human resources and talent within the
organization by which eventually leads to higher operational attainment of the organizational
goals and objectives.
1.3 Theoretical applications / analyses with focus on Molly Maid Company.
Molly Maid Company tends to use various course of action in order to meet the various set of
external and internal situation in order to meet both short as well as long term organizational
goals of the company (Leroy and et.al., 2018). Molly Maid Company which is very useful in
motivating the employees to perform various range of cleaning services. The employees of the
organization are highly committed towards their roles. They tend to focus on motivating the
employees by giving both financial benefits as well as non- financial benefits. They also focus on
providing wide range of incentives and carry out induction programs in order to boost up the
motivation level of the organization (Marler and Parry, 2016). The Molly Maid Company tends
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to largely comply with the Contingency theory. This is considered to be one of the appropriate
theory which is very useful in claiming the best possible way in order to organize my corporation
and helps in making appropriate decision. The Contingency theory is very useful in accurately
meeting and finding the best possible solution to the problem. This helps in better decision
making by effectively bending the policies and overriding the various set of circumstances. This
way it is considered to be very useful in solving various set of problems which helps in having
overriding effect on the growth and productivity of an individual person (Ringle and et.al.,
2018). The contingency theory in turn is considered to be very useful in evaluating and meeting
the best possible candidate for performing specific set of task on a daily basis. This theory is very
helpful for managers in changing the policy patterns by effectively enhancing the leadership and
decision making skills (Beer, Boselie and Brewster, 2015). This way it is useful in meeting high
degree of problems and comply with the ever changing environment.
Bureaucratic theory which is considered to be one of the systematic formation associated with
the organization which in turn is very useful in designing and ensuring that the operations of the
company has been carried out in order to ensure that the work has been carried out with utmost
efficiency and effectiveness. The system of the management tends to largely avoid the various
set of biases in order to clearly avoid any organizational discrepancy (Yousaf, Sanders and
Yustantio, 2018). This theory is considered to be one of the most appropriate way which is very
useful in finding the most rational and efficient way in order to organize the human activity. This
theory within the Molly Maid Company in turn is very prominent in maintaining the various set
of large customer orders and it also helps in maximizing the efficiency and also eliminating
favouritism.
1.4 Evaluate and appraise the use of resources against organisational.
There are various range of physical resources such as protective gloves, protective glasses, brush,
sponges, microfiber clothes, sanitizers, mop, bucket, paper towels, etc. which in turn is
considered to be very key resources in order to carry out the various range of cleaning services
which eventually has been carried out by the Molly Maid Company (Vanhala, and Dietz, 2015).
Comprises of various different departments within the organisational structure which ensures
that business runs smoothly. One of the key reason companies do not work efficiently and also
compromise with the profit is mainly associated with the inefficient usage of resources has
business to reach new heights in order to meet the various needs and requirements of the Molly
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maid company. The Molly Maid company will effectively manage the resources by using both
Contingency theory as well as the Bureaucratic theory in the systematic and efficient manner
which eventually leads to higher attainment of goals and operational efficiency of the business.
The management of the company will focus on attaining higher operational goals and standards.
The management of the company must in turn tend to focus on attaining a systematic approach
which is very useful in setting proper baseline which in turn tends to pave of the path to the
productivity. The management of the organization must in turn focuses on maintaining the
corporate social responsibility of the organization. Molly Maid Company tends to use ethical
way to manage the various resources which helps in treating each individual with equal respect
and accuracy.
1.5 Formulate plans to ensure that resources are maximised and remedial actions taken where
appropriate.
Formulate plans for Molly maid
Firstly a qualitative study on current market trends in relation with current business tactics
should be done (4 Effective Ways to Manage Resources More Efficiently, 2017). This allows for
close inspection of strategic decisions for today and tomorrow. Different demographics require
specific needs of cleaning hence separate execution and planning for each country is required
(Sabiu, Mei. and Joarder, 2016). Appointment of separate crew in different locations is to be
done which will help to identify problems related to house cleaners. The company needs to
consider the possibility of having multiple workload in a particular area and thus should have
backup crew to service.
Resource management for any home product based service is crucial. The company needs to
have proper allocation of cleaning tools, disinfectants and other essential equipment needed to
process any service request (Yousaf, Sanders and Yustantio, 2018). Systematic management of
manpower is also very essential in resource management of the company. Providing maximum
service coverage in all areas results in management of a very large team. So certain measures
must be taken to ensure to productivity and even distribution of work load among all crew
members is to be taken into account.
Establishment of digital presence is key to business marketing in the modern times. Online
campaigns that specifically target people who own their homes and are actively searching for
cleaning solutions must be created (Peltonen. and Vaara, 2018). Digital marketing should also
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include social media ads that are targeted to a certain age group depending upon the results of
market research of different demographics. This will improve visibility and brand recognition in
newly expanded demographics.
Specific application software should be built for smartphone users. This software could act as a
backbone in collecting customer feedback and future proofing of new customers. This would
also allow users to choose between the different types of services and crew options available to
them. This could allow to schedule service requests for a specific date from the convenience of
their smartphones (4 Effective Ways to Manage Resources More Efficiently, 2017). It will set
benchmark for the highest quality service providers in the home service industry and help to lead
the market for many more years in the future keeping customer experience as the highest
priority.
A database should be set up to record the customer information and feedback related to the
service received. This will be helpful in the future to analyze and inspect different segments and
performance efficiency of the management team (Vanhala, and Dietz, 2015). Customers can also
be easily tracked and targeted for digital marketing ads precisely using the database. Hence
creation of a database can be highly useful in aiding management decisions and increasing
customer base.
Service should be expanded to other markets such as urban Asian counties that do not have
proper cleaning services yet. This would enable molly maid to have first mover advantage and
diversify its demographics beyond United Kingdom and few other countries. Emerging markets
such as india and china should researched for optimum entry time and expansion scale. It will
highly reduce the dependency on United Kingdom for cash flow.
Molly maid has been in the market for more than 30 years and has developed a decent sized
customer base (Vanhala, and Ritala, 2016). It should try to retain the customers through
subscription models and gift vouchers so that the company stands out as a first choice amongst
other competent services to the customer. Certain discounts could be offered for long time
customers that will prove to be appealing for new customers who might want to try different
services.
1.6 CONCLUSION
From the above conducted study it has been summarized that, the talented workforce helps
Molly Maid Company to use all the technology with utmost accuracy and efficiency. The
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employees of the company must have good time management skills, cleaning skills, adaptability
to change, better communication skills, friendliness, versatility skills, multi- tasking skills,
hygiene and sanitary knowledge, reliability, etc. Operations functions in turn is considered to be
very useful in bringing the various range of raw material all together in order to effectively
deliver cleaning services to the customers. The Contingency theory is very useful in accurately
meeting and finding the best possible solution to the problem. Bureaucratic theory which is
considered to be one of the systematic formation associated with the organization. It has been
summarized that, the management of the company must focus on using advanced software such
as inventory management approach which in turn is considered to be very useful in the
attainment of higher operational goals and objectivity.
1.7 Recommendations - remedial actions
It has been recommended that, the resource management software is considered to be one of
the appropriate approach which helps in taking various set of remedial actions (Farouk and et.al.,
2016). The Molly Maid Company must focus on timely managing the various schedules which
helps in gaining appropriate set of knowledge which eventually leads to higher operational goals
and sustainability. It has been recommended that, the management of the company must focus on
using appropriate set of technology which helps in easing up the operations of the business. It
helps in relocating various services and revolutionising the running projects with more
streamlined approach. The management of the company must focus on using advanced software
such as inventory management approach which in turn is considered to be very useful in the
attainment of higher operational goals and objectivity. An automated procedure in turn is
considered to be very useful which helps in ensuring that appropriate set of resources such as
financial resources, physical resources and human resources will be effectively managed. The
management of the company must in turn tends to focus on streamlining and benchmarking the
various performance of the Molly Maid Company (Peltonen. and Vaara, 2018). They must in
turn also focus on forming an effective action strategy which helps in reviewing the performance
and action of the organization. The human resource management company must focus on giving
continuous training to the employees and must also carry out various motivation programs which
eventually leads to higher operational efficiency and productivity of the company. Application of
Bureaucratic theory tends to largely avoid the various set of biases in order to clearly avoid any
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organizational discrepancy. It has been recommended that, contingency theory in turn is
considered to be very useful in evaluating and meeting the best possible candidate for performing
specific set of task on a daily basis. This theory is very helpful for managers in changing the
policy patterns by effectively enhancing the leadership and decision making skills. The human
resource management and operation team must in turn focus on providing on- going support to
the individual (Yousaf, Sanders and Yustantio, 2018). They must focus on giving both financial
benefits as well as non- financial benefits. They also focus on providing wide range of incentives
and carry out induction programs in order to boost up the motivation level of the organization.
This way it helps in meeting the needs and requirements of the customers at the greater scale.
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REFERENCES
Books and Journals
Beer, M., Boselie, P. and Brewster, C., 2015. Back to the future: Implications for the field of
HRM of the multistakeholder perspective proposed 30 years ago. Human Resource
Management, 54(3), pp.427-438.
Chowhan, J., 2016. Unpacking the black box: understanding the relationship between strategy,
HRM practices, innovation and organizational performance. Human Resource Management
Journal, 26(2), pp.112-133.
Farouk, S and et.al., 2016. HRM practices and organizational performance in the UAE banking
sector: The mediating role of organizational innovation. International Journal of Productivity
and Performance Management.
Leroy, H and et.al., 2018. Managing people in organizations: Integrating the study of HRM and
leadership.
Marler, J.H. and Parry, E., 2016. Human resource management, strategic involvement and e-
HRM technology. The International Journal of Human Resource Management, 27(19), pp.2233-
2253.
Paauwe, J. and Boon, C., 2018. Strategic HRM: A critical review. In Human resource
management (pp. 49-73). Routledge.
Peltonen, T. and Vaara, E., 2018. Critical approaches to comparative HRM. In Handbook of
research on comparative human resource management. Edward Elgar Publishing.
Ringle, C.M and et.al., 2018. Partial least squares structural equation modeling in HRM
research. The International Journal of Human Resource Management, pp.1-27.
Sabiu, M.S., Mei, T.S. and Joarder, M.H.R., 2016. Moderating role of ethical climates on HRM
practices and organizational performance: A proposed conceptual model. Mediterranean Journal
of Social Sciences, 7(1), p.291.
Vanhala, M. and Dietz, G., 2015. HRM, trust in employer and organizational
performance. Knowledge and Process Management, 22(4), pp.270-287.
Vanhala, M. and Ritala, P., 2016. HRM practices, impersonal trust and organizational
innovativeness. Journal of Managerial Psychology.
Wood, S., 2018. HRM and organizational performance. In Human Resource Management (pp.
74-97). Routledge.
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Yang, L.R and et.al., 2015. A framework for evaluating relationship among HRM practices,
project success and organizational benefit. Quality & Quantity, 49(3), pp.1039-1061.
Yousaf, A., Sanders, K. and Yustantio, J., 2018. High commitment HRM and organizational and
occupational turnover intentions: the role of organizational and occupational commitment. The
International Journal of Human Resource Management, 29(10), pp.1661-1682.
Online
4 Effective Ways to Manage Resources More Efficiently. 2017. [ONLINE]. Available through<
http://flevy.com/blog/4-effective-ways-to-manage-resources-more-efficiently/>
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