Business Planning Review

Business Planning Review

Review of the simulated information
for Fast Track Couriers
 A review of Fast Track Couriers Pty Limited shows that the company operated
in New South Wales, Australia and provided courier services in Sydney. The
review of the case study revealed that the company was aiming to implement a
change management strategy to achieve two goals.
 Goal A aimed to implement personal digital assistant or PDA in trucks in order
to track the entire delivery processes to monitor the actual performance of the
drivers in order to recognise their professional development needs like training.
 Goal B aimed to reduce the number of drivers to one driver per truck by using
automatic lift gates in the delivery trucks. The review also showed that the
company was not able to implement the two plans due to factors like resentment
among the drivers and inability of gain support of stakeholders in entirety. The
review comes to a close by pointing out that both the plans have to be
restructured and presented before the management for approval.
 It is also evident that the management should revise the two plans to bring
about transformational change in the negative response of the drivers towards
organisational change.

Development of a survey to obtain
feedback
 A survey would be
developed to gather
feedback from truckers
on the communication
plan. The following
table shows arbitrary
responses of the
drivers to the questions
regarding the
communication plan
implemented in the
past

Meeting the union representatives to
discuss the results of the survey
 The external change consultant should meet the union representative to receive and discuss
the survey outcomes. The survey outcomes show that the drivers did not consent
wholeheartedly to the communication plan.
 It could be anticipated that the change management plan would receive possible resistance
from the drivers.
 This means that the communication plan would be restructured to promote the change
management among the drivers in order to gain participation from the later (Badewi 2016).
 The external change consultant would encourage the union representative to give his input
to strengthen the management communication strategy to achieve the organisational change.