Change Management in Fast Track Couriers

Running head: CHANGE MANAGEMENT
Business Planning Review
Name of the Student:
Name of the University:
Author Note:

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Table of Contents
Introduction:....................................................................................................................................1
Part 1. Review of the simulated information for Fast Track Couriers:...........................................1
Part 2. Development of a survey to obtain feedback:......................................................................2
Part 3. Meeting the union representatives to discuss the results of the survey:...............................4
Part 4. Drafting of revised communication plan and overall project plan:......................................4
Part 5. Meeting with the general manager:......................................................................................7
Part 5a. Discuss needs of all the stakeholders:............................................................................7
Part 5b. Creative technique to gain trust and acceptance among drivers:...................................7
Part 5c. Anticipated possible resistance by the stakeholders and promotion of plans:...............7
Part 6. Development of plan:...........................................................................................................7
Part 7. Delivering session to employees:.........................................................................................8
Part 8. Final revisions to communication and overall project plan:................................................8
Conclusion:......................................................................................................................................9
References:....................................................................................................................................10

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Introduction:
One of the most important steps which management of business organisations take to
ensure that the organisations under command retain their market positions is by conducting
reviews of the past business strategies. Reviews of past business strategies enable the
management bodies to recognise the actual advantages, which the business strategies have
attributed against the expected advantages. Reviews enable the management recognise the flaws
in the past strategies which in turn pave for formation of more accurate strategies by revising the
past strategies or forming new strategies to rectify the flaws altogether. The aim of the report
would be review the implementation of the communication plan and the overall project plans
which the management of Fast Track Courier Pty Limited, an arbitrary company in New South
Wales, Australia, which delivered medium to large sized packages in Sydney. The report would
ultimately lead to formation of a revised communication strategy and an overall project plan,
which would be presented before the general manager for approval.
Part 1. Review of the simulated information for Fast Track Couriers:
A review of Fast Track Couriers Pty Limited shows that the company operated in New South
Wales, Australia and provided courier services in Sydney. The review of the case study revealed
that the company was aiming to implement a change management strategy to achieve two goals.
Goal A aimed to implement personal digital assistant or PDA in trucks in order to track the
entire delivery processes to monitor the actual performance of the drivers in order to recognise
their professional development needs like training. Goal B aimed to reduce the number of
drivers to one driver per truck by using automatic lift gates in the delivery trucks. The review
also showed that the company was not able to implement the two plans due to factors like
resentment among the drivers and inability of gain support of stakeholders in entirety. The

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review comes to a close by pointing out that both the plans have to be restructured and presented
before the management for approval. It is also evident that the management should revise the two
plans to bring about transformational change in the negative response of the drivers towards
organisational change.
Figure 1. Transformation lifecycle of change management
(Source: Uhl and Gollenia 2016)
Part 2. Development of a survey to obtain feedback:
A survey would be developed to gather feedback from truckers on the communication
plan. The following table shows arbitrary responses of the drivers to the questions regarding the
communication plan implemented in the past (Butt, Naaranoja and Savolainen 2016).