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The Business Process Management Assignment - Qantas Airline

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Griffith University

   

Added on  2020-04-15

The Business Process Management Assignment - Qantas Airline

   

Griffith University

   Added on 2020-04-15

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!Griffith!"#$%&'#()*ASSIGNMENTCOVER SHEETCourse Code:21281BACourse Name:Business Process Due Date:26 November 2017Assessment Item Number:Written AssignmentCampus and Enrolment:Off-campusLecturer:Maduka Word CountStudent Number[s5090195]Student Name[Deepika Chander]Table of Contents
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Business process IntroductionThe Business Process Management helps to identify the organization needs to performtheir task and to ensure the consistent outcomes and to take advantage of improvementopportunities in a workplace environment and to ensure the organization policy and set standardsshould be meet by the employees.This report will focus on the business process of Qantas Airline. The Qantas airline wasfound in 1920, the largest airline in Australia and growing is business as international anddomestic. Qantas is widely regarded as the world’s leading long Distance airline and strongestbrand in Australia. The Qantas Airline use two complementary brands Qantas and Jetstar fortransportation of passengers. The airline brands operate regional, domestic and internationalservices. The airline employ over 35,000 employees with approximately 93 percent of thembased within Australia. The airline begins with using the fragile biplanes which could carry oneor two passengers in open cockpits which later progress to Airbus A380 which could 450passengers from one country to another destination. The airline operates 20 Domestic and 21 international flights across 16 countries includesAfrica, America, Asia and Europe. Qantas link and Jetstar operate 5,700 flights in a week whichincludes 50 city and regional destination flights in all states and territories. Qantas operates aspremium, full-service Australian both domestic and international airlines which offers benefits asa global network, first, business premium Economy and economy on international services andeconomy on domestic services, and a leading frequent flyer program, inflight meal and
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entertainments services and airport lounges services for passengers to enjoy their comfortablejourney. The maintenance of the Qantas airline aircraft carried out in Australia for many years. Qantas engineers holds a regulatory approval from Civil Aviation Authority(CASA), andmany other foreign regulatory authorities and airlines to ensure engineers not only meets thesafety standards criteria of aviation authorities, but also achieve world standard for deliver, andfor passengers’ safety. Qantas airline has the high safety record and leading as the world’s leading long distanceairline and has the strong brand image in Australia. The airline will continue to provide theoutstanding customer service to its passengers and is at the forefront of the international civilaviation industry (ICAO)). In future, Qantas holds many challenges such as theto maintain thesafe flight operations, continue to train pilots, ground operation staff members and to upgradetheir knowledge when any new technology implement in the workplace. The airline needs tomaintain world class product standards when competing with other airlines for long termbenefits. The Organization The airline is committed to comply with all the applicable laws, regulations which set bythe Australian Government and to conduct a business with the highest level of ethics andintegrity. The Business Practices document is set by Qantas Group which highlights thestandards which must be followed by the airlines employees, pilots, managers to be aware ofseeking an advice and authorization action to be taken which may contrary to a Qantas Groupapplicable policy.
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