Business Process Management Assignment - Analysis of Key Concepts

This homework assignment delves into key concepts within Business Process Management (BPM). It begins by differentiating between simple and complex processes, highlighting their characteristics and applications in various contexts such as manufacturing and bookkeeping. The assignment then explores the role of knowledge workers in leveraging computer systems for information management, emphasizing their importance in organizational growth and innovation, particularly in strategic management and marketing. The use of Cause–effect diagrams (Ishikawa or fishbone diagrams) for problem-solving and quality control is analyzed, followed by an examination of process flow diagrams, including formal and informal types, and their utility in planning, resource allocation, and monitoring. Finally, the assignment distinguishes between As-is, Could-be, and To-be process diagrams, illustrating their roles in process documentation, optimization, and strategy evaluation within organizations. The assignment also includes references to support the analysis.

Running Head: BUSINESS PROCESS MANAGEMENT
BUSINESS PROCESS MANAGEMENT
Students ID:
Name of the University
Authors Note

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BUSINESS PROCESS MANAGEMENT
Week 7
1. Simple and Complex Processes
Simple process usually refers to consistent and well-illustrated sequence of steps with
clearly defined rules. As stated by Chong (2014), these process is useful because in this
all the steps can be precisely illustrated and its sequence of steps lacks branches. On the
contrary, complex process do not have well defined rules as they have many rules.
Therefore, these process require more initiative from the part of individual performer.
One would select the topic as it would them to have a clear understanding about the
working of the process. This process will be helpful for someone while manufacturing
line retail sales and book keeping. Moreover, this process will be helpful in repairing the
equipment and process analysis.
2. Knowledge Workers
Knowledge workers implies the use of computers by the workers that are necessary for
acquiring and manipulating information while performing their jobs. This process is
helpful for the user to manage increased number of task with increased knowledge.
One would choose knowledge workers to closely align them with organisation’s prospect
of growth. The knowledge workers in organisation will be useful in management roles in
coming up with innovative strategies (Heisig et al. 2016). They will be able to utilise
R&D and engineering process to develop new products. In terms of marketing practices,
the knowledge workers will be useful in packaging the products and services that will
appeal customers.
3. Cause–effect diagram (Ishikawa or fishbone diagrams)
Cause and effective diagrams also known as Fishbone diagram are generally used to
foster team members in continuously pushing them back to the root causes of an impact

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of the issue (Büyüközkan et al. 2015). However, Cause and effect diagram is generally
combined with 5 different methods problem solving where individuals use brainstorm of
the use and effect relationship.
This system are useful tool in plan quality and control quality that helps to effectively
recognise a product that will be delivered to the customer. However, one would chose this
tool, as it would help them to identify the root impact and outcome in the process of
improvement activities, quality procedures required for the process and metrics to
measure performance.
Week 8
1. Process Flow Diagrams
Process flow diagram is used in chemical engineering process for indicating the general
flow of process plant and tools. There are two types of process flow diagram, one is
formal process flow diagram and another is informal process flow diagram. As stated by
García-Holgado et al. (2015), formal process flow diagrams are used in the form of
process map, activity diagram to illustrate process. On the contrary, informal diagram are
those that are used by the managers that allow them to understand the process.
This process will be chosen by an individual as it will be helpful in supporting many
different notations. This process is helpful for planning and resource allocation activities,
in managing monitoring and feedback control issues.
2. Distinguish between As-is, Could-be, and To-be process diagrams
As-is process help the organisation to document, track and optimize their process for
improving the performance, increasing efficiency and to improve results.

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Could be process diagram are used for speculative alternative diagram in business
organisation, on the other hand To be diagram are used to track and document the new
processes.
This tool could be chosen by an individual to evaluate the process management strategy
that are used by the organisation and strategies that could be helpful for the organisation
(Chong et al. 2014). Moreover, these could be helpful in identifying a problem within a
project and will be helpful in developing idea to make improvements for the problems.

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Reference list
Büyüközkan, G., Kayakutlu, G. and Karakadılar, İ.S., 2015. Assessment of lean
manufacturing effect on business performance using Bayesian Belief Networks. Expert
Systems with Applications, 42(19), pp.6539-6551.
Chong, S., 2014. Business process management for SMEs: an exploratory study of
implementation factors for the Australian wine industry. Journal of Information Systems and
Small Business, 1(1-2), pp.41-58.
García-Holgado, A., García-Peñalvo, F.J., Hernández-García, Á. and Llorens-Largo, F.,
2015, July. Analysis and improvement of knowledge management processes in organizations
using the business process model notation. In Annual Conference of the Global Innovation
and Knowledge Academy (pp. 93-101). Springer, Cham.
Heisig, P., Suraj, O.A., Kianto, A., Kemboi, C., Perez Arrau, G. and Fathi Easa, N., 2016.
Knowledge management and business performance: global experts’ views on future research
needs. Journal of Knowledge Management, 20(6), pp.1169-1198.
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