Business Process Management: Simple and Complex Processes, Knowledge Workers, Cause-Effect Diagrams, Process Flow Diagrams, and To-Be Process Diagrams

Running Head: BUSINESS PROCESS MANAGEMENT
BUSINESS PROCESS MANAGEMENT
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1
BUSINESS PROCESS MANAGEMENT
Week 7
1. Simple and Complex Processes
Simple process usually refers to consistent and well-illustrated sequence of steps with
clearly defined rules. As stated by Chong (2014), these process is useful because in this
all the steps can be precisely illustrated and its sequence of steps lacks branches. On the
contrary, complex process do not have well defined rules as they have many rules.
Therefore, these process require more initiative from the part of individual performer.
One would select the topic as it would them to have a clear understanding about the
working of the process. This process will be helpful for someone while manufacturing
line retail sales and book keeping. Moreover, this process will be helpful in repairing the
equipment and process analysis.
2. Knowledge Workers
Knowledge workers implies the use of computers by the workers that are necessary for
acquiring and manipulating information while performing their jobs. This process is
helpful for the user to manage increased number of task with increased knowledge.
One would choose knowledge workers to closely align them with organisation’s prospect
of growth. The knowledge workers in organisation will be useful in management roles in
coming up with innovative strategies (Heisig et al. 2016). They will be able to utilise
R&D and engineering process to develop new products. In terms of marketing practices,
the knowledge workers will be useful in packaging the products and services that will
appeal customers.
3. Cause–effect diagram (Ishikawa or fishbone diagrams)
Cause and effective diagrams also known as Fishbone diagram are generally used to
foster team members in continuously pushing them back to the root causes of an impact