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Business Process Management PDF

   

Added on  2021-06-18

4 Pages899 Words79 Views
Business Process Management 1Business Process Managementby Student’s nameCourse code + nameProfessor’s nameUniversity nameCity, StateDate of submission
Business Process Management PDF_1
Business Process Management 21.Process flow diagram Process flow diagram refers to the outline of steps a business takes to comprehensivelycomplete a process in the business environment such as the hiring of new employees,ordering for inputs/raw materials or transferring or shipping products. According toLucidchart (2018), Process flow diagrams are used in determining the “who”, “what”,“when”, “how” and “where” and also aids the business in analysing the “why”. The processdiagrams are designed using symbols that depict a particular activity in a business. Lucidchartfurther asserts that process flow diagrams are used to document current business process andalso suitable in developing new processes. The objective of the process diagram is tounderstand process, people, inputs, controls and output.2.Knowledge Work BusinessDictionary.com (2018) defines knowledge work as a method aiming at theimprovement of a business performance using available knowledge. Knowledge workersperform critical roles to an organization’s growth strategy. They act as the organizationalinternal think tanks and consultants in line with their areas of knowledge. They also push forthe organization’s change considering the changes in the current business environment bykeeping the business in current business knowledge. Eyl (2018) asserts that a knowledgeworker is tasked with the role of identifying how the end goals of the organization are to beachieved given clear ideas (the “what” and the “why”). 3.Business process problem- Gap modelAlso known as customer service gap model, this is an example of business process modelthat focuses mainly on the customer service helping the organization to understand theircustomers and offer quality and superior products that satisfy their customers’ needs morethan the competitor’s. Brainmates (2018) identifies that the gap model is used to analysemarket niches in relation to customer satisfaction. It does so by identifying the gaps that exist
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