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Business Process Management Assigment

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Added on  2021-06-17

Business Process Management Assigment

   Added on 2021-06-17

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Business Process Management 1Business Management Processby Student’s nameCourse code + nameProfessor’s nameUniversity nameCity, StateDate of submission
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Business Process Management 21.Knowledge workerKnowledge worker according to Corporate Finance Institute (2018) refers to those high-levelworkers who put in practice theoretical and analytical skills that are obtained from theirconventional training to come up with products and services for an organization. A knowledgeworker is considered very important because of their high productivity and innovativeness.Knowledge workers in an organization could include but not limited system analysts,programmers, researchers and even web designers just to mention a few. In a businessenvironment, knowledge workers are differentiated from other laborers in the organization bytheir ability to think through and help the organization solve complex problems. 2.Business process problems- Gap modelThis is also known as Service Quality model. It is a process model used in the comparison ofthe customer expectations and the actual performance of the organization towards satisfying thecustomer. The model evaluates the performance of the organization in line with the expectationsof the clients (Dhanalakshmi, Rajini, and Kanimozhi, 2018). Dhanalakshmi et al. (2018) furtheridentify that the model focuses on ways of identifying, understanding and improving operationalprocesses in an organization. The organization should also identify main problems associatedwith customer service and offer reliable services that are customer centered whilst being mindfulto measure their level of satisfaction. 3.Cause-effect diagramsCause-effect diagram refers to a visualization tool that is used by organizations to identify,sort and present possible problems the organization may encounter in the line of business(Au.af.mil, 2018). This tool is used to determine the root causes of problems which are
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