Greenway Medical Technologies: The Pace-Setting David of Electronic Health Records

Running head: E-HEALTH RECORD SYSTEM
Greenway Medical Technologies: The Pace-Setting David of Electronic Health Records
Name of the Students
Name of the University
Author’s Note

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Table of Contents
1. Background information........................................................................................................3
2. Executive Summary...............................................................................................................4
3. Key recommendations............................................................................................................4
4. Strategic Context....................................................................................................................5
5. Analysis of the investment.....................................................................................................8
5.1 Multi criteria approach.....................................................................................................8
5.2 Financial benefits.............................................................................................................9
5.3 Non financial benefits....................................................................................................11
5.4 Project and social/ethical risks.......................................................................................13
5.5 Stakeholder analysis.......................................................................................................16
6. Benefits Realization.............................................................................................................17
6.1 Project Governance and oversight.................................................................................17
6.2 Risk Management...........................................................................................................19
6.3 Target measures.............................................................................................................20
6.4 Benefits register.............................................................................................................20
7. Ethical and social implications.............................................................................................21
7.1 Identify ethical and social principles..............................................................................21
7.2 Customer principles.......................................................................................................21
7.3 Describe and evaluate potential risks and threats to patients and staff..........................22
7.4 Customer journey map...................................................................................................22
7.5 Describe measures to ensure outcomes are acceptable..................................................22
7.6 Key performance indicators...........................................................................................22
8. Limitations...........................................................................................................................23
References................................................................................................................................24

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1. Background information
The paper mainly reflects on the Greenway medical technologies that is one of the
software companies that helps in delivering electronic health record solutions to the different
physicians. The utilization of electronic health records is considered to be quite important for
the present healthcare industry. It is found that in the absence of proper health record system,
the data as well as information including the personal information as well medical history of
the patients are generally collected within a document or manual system. It is found that the
utilization of manual data entry can cause misinterpretation and the entire procedure is very
much time-consuming. If data about a patient is needed, then the doctors needs to search for
the files and it is also impossible to keep the records of the patients properly. All the
problems that occur due to the utilization of manual system generally create a lot of
obstruction for the doctors. Moreover, in the absence of medical records of the patients, the
doctors face difficulties in providing proper medicines to the patients and they need to
undertake all the check-ups again that make the procedure very much time consuming which
generally can create negative impact on the health of the patients.
Electronic health record is defined as one of the digital version of the patient’s paper
chart that helps in electronically storing the health information of the patients. It is found that
the use of EHR as well as the ability of exchanging different types of information
electronically can be helpful in providing proper quality as well as proper care to the patients
while creating proper tangible enhancements for the entire organizations (Clegg et al., 2016).
Moreover, the utilization of electronic health record helps in providing accurate as well as up
to date information about the patients by properly enabling quick access to the records of the
patients. On the other hand, it is found that proper assessment of the vendors are generally
needed for properly collecting the information on the basis of several vendors that further

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helps in narrowing the vendor field before the proper selection of the entire EHR system
(Madden et al., 2016).
2. Executive Summary
The paper mainly reflects on the greenway medical technologies that helps in
providing HER system for improving the services of the healthcare industries. It is found that
presently there are many healthcare industries that faces manual system for data entry and for
keeping record of the patients. The utilization of manual data entry system is not efficient and
creates lot of challenges within the operations of the organization. Therefore, the utilization
of electronic health record within the various healthcare industries will be helpful. It is found
that proper analysis on the importance of the healthcare industry is mainly necessary for
reflecting the strengths, weaknesses, opportunities as well as threats. In addition to this, it is
found that proper analysis on the investment is generally done for analyzing the NPV, ROI,
IRR. Moreover, proper stakeholder analysis is generally done for reflecting the organizational
change impact. There are a number of benefits that are generally realized from the
development of the electronic health record system. The paper also focuses on the social as
well as ethical implications by evaluating the potential risks as well as threats. The paper also
illustrates the limitations of the system that generally can cause a number of issues and
challenges.
3. Key recommendations
Primary recommendations
The primary recommendations generally include:

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 The healthcare industry must focus on the alternative option with which they can be
able to manage the data as well as information of the patents accurately for resolving
the issues that the doctors are facing today.
 Secondly, it is quite important to keep the data of the patients securely so that the data
as well as information can be utilized whenever necessary without facing any type of
issues.
Secondary recommendations
The secondary recommendations generally include:
 It is recommended that the healthcare industry must focus on development of an
electronic health record system so that proper, accurate, up to date as well as complete
information related with the patients. This is generally recommended so that the
proper access to the records of the patients can generally be enabled.
 The data within the electronic health record system must be stored within the cloud so
that the information that is associated with the patients can generally be kept secure.
In addition to this, with the help of proper backup system, the information can be able
to retrieve data at any time.
4. Strategic Context
It is found that the organization “Greenway medical technologies” that is one of the
software companies helps in delivering electronic health record solutions to the different
physicians. It is found that within the different healthcare industries, the data as well as
information are presently utilizes manual systems for managing data that further creates a
number of problems as well as including inconsistency in data entry, misinterpretation, time
consumption that creates a lot of obstruction within the operation of the healthcare industry.

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It is very much necessary to resolve the gaps or bridges that the healthcare industry faces in
managing their services and in providing excellent services. In order to do so, it is necessary
to implement EHR system that not only improves the operation of the healthcare industry but
also helps in providing up to date information in context to the patients (Cheek et al., 2017).
The utilization of EHR helps in providing accurate information that further helps in providing
quick access for the records of the patients. It is found that utilization of EHR further helps in
properly communicating as well as interacting with the customers. Moreover, the use of EHR
helps in enhancing the privacy as well as security related with the data of the patient.
SWOT analysis
It is found that SWOT analysis on the EHR generally helps in analyzing the
strengths, weaknesses, threats as well as opportunities that the system provides. The SWOT
analysis is provided in the table below:
SWOT Analysis
Strengths
 Provides accurate, up to date as well as
complete information associated with
the patients (Bohari, Hin & Fuad, 2017).
 Secures the electronic information with
the patients as well as other clinicians
 High availability as well as proper full
time support
 Proper security of the entire system for
storing records securely.
Weaknesses
 Non-existent system documentation is
generally present
 The graphical interface of the EHR
system that is used
 The education as well as training that is
generally provided to the various health
professionals are insufficient.
Threats Opportunities