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Business Research Methodology

Week Mon Tue Wed Thu Fri Sat Sun 1.0 S P K B 2.0 P, B S P P, K 3.0 R B P, B S P P 4.0 B, P S P P 5.0 P S P, K 6.0 P B P B K 7.0 R B, B S P, B B 8.0 S K 9.0 P R 10.0 R S K 11.0 P, B S B P R P, S, B 12.0 P K 13.0 R, S P 14.0 S K P 15.0 B P, B P, B 16.0 S 17.0 P R 18.0 S P 19.0 P B, R S, B P P, B 20.0 B P 21.0 K S 22.0 R P, B 23.0 R S K 24.0 P B, S P B 25.0 K 26.0 R, S 27.0 R P, B 28.0 B B, P P K B 29.0 S, B 30.0 P, B K 31.0 R, B 32.0 B P, B S, B 33.0 S, P K 34.0 S 35.0 R 36.0 S, B P B B 37.0 P K 38.0 R 39.0 S R 40.0 B, S S K B, P 41.0 P, B 42.0 S, B 43.0 P 44.0 P, B B

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Added on  2022-12-09

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This assignment focuses on using data analytics methods and excel to analyze customer complaints and review customer service skills. The objective is to analyze a 52-week period of customer complaints and determine the key points in the business process. The assignment includes methodology, data findings and analysis, ANOVA test, findings from data analysis, applied data analysis methods, graphical representation of weekly complaints, monitoring strategy of customer satisfaction, storage of analysis information, security of data, required policies and procedures, and recommendations and conclusions.

Business Research Methodology

Week Mon Tue Wed Thu Fri Sat Sun 1.0 S P K B 2.0 P, B S P P, K 3.0 R B P, B S P P 4.0 B, P S P P 5.0 P S P, K 6.0 P B P B K 7.0 R B, B S P, B B 8.0 S K 9.0 P R 10.0 R S K 11.0 P, B S B P R P, S, B 12.0 P K 13.0 R, S P 14.0 S K P 15.0 B P, B P, B 16.0 S 17.0 P R 18.0 S P 19.0 P B, R S, B P P, B 20.0 B P 21.0 K S 22.0 R P, B 23.0 R S K 24.0 P B, S P B 25.0 K 26.0 R, S 27.0 R P, B 28.0 B B, P P K B 29.0 S, B 30.0 P, B K 31.0 R, B 32.0 B P, B S, B 33.0 S, P K 34.0 S 35.0 R 36.0 S, B P B B 37.0 P K 38.0 R 39.0 S R 40.0 B, S S K B, P 41.0 P, B 42.0 S, B 43.0 P 44.0 P, B B

   Added on 2022-12-09

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Running head: BUSINESS RESEARCH METHODOLOGY
BUSINESS RESEARCH METHODOLOGY
Name of the Student
Name of the University
Author Note
Business Research Methodology_1
BUSINESS RESEARCH METHODOLOGY1
Introduction:
In this particular assignment the objective is to use data analytics methods and excel to find
the key points in the business process. Basically from a gathered statistics of customer
complaints for a 52 week period (12 months) is to be analysed to review the customer service
skills of the employees. The gathered statistics contains responses of customers’ complaints
against product, staff or external service provider (Gardener 2017). The complaint against
staff is indicated by K, R or B corresponding to the initial of the name of staffs that are
Kasyme, Raquel and Basel respectively in the corresponding day. Similarly, P and S indicates
the number of Product complaint and Service provider complaint in that day.
Methodology:
Data findings and analysis:
At first the number of complaints for individual categories (staff, product and service
provider) for each week are calculated from the 52 week customer table of complaints. The
gathered complaints in each category on weekly basis are given in the following table.
Weekly
product
Complains
Weekly
staff
complains
Weekly
service
provider
complains
Weekly
Complains
against
staff
Kasyme
Weekly
Complains
against
staff
Raquel
Weekly
Complains
against
staff Basel
1 2 1 1 0 1
3 2 1 1 0 1
3 3 1 0 1 2
3 1 1 0 0 1
2 1 1 1 0 0
Business Research Methodology_2
BUSINESS RESEARCH METHODOLOGY2
2 3 0 1 0 2
1 5 1 0 1 4
0 1 1 1 0 0
1 1 0 0 1 0
0 2 1 1 1 0
3 4 2 0 1 3
1 1 0 1 0 0
1 1 1 0 1 0
1 1 1 1 0 0
2 3 0 0 0 3
0 0 1 0 0 0
1 1 0 0 1 0
1 0 1 0 0 0
3 4 1 0 1 3
1 1 0 0 0 1
0 1 1 1 0 0
1 2 0 0 1 1
0 2 1 1 1 0
2 2 1 0 0 2
0 1 0 1 0 0
0 1 1 0 1 0
1 2 0 0 1 1
2 4 0 1 0 3
0 1 1 0 0 1
Business Research Methodology_3
BUSINESS RESEARCH METHODOLOGY3
1 2 0 1 0 1
0 2 0 0 1 1
1 3 1 0 0 3
1 1 1 1 0 0
0 0 1 0 0 0
0 1 0 0 1 0
1 3 1 0 0 3
1 1 0 1 0 0
0 1 0 0 1 0
0 1 1 0 1 0
1 3 2 1 0 2
1 1 0 0 0 1
0 1 1 0 0 1
1 0 0 0 0 0
1 3 1 0 0 3
1 1 1 1 0 0
1 3 1 1 1 1
0 1 1 0 0 1
1 3 1 0 0 3
0 1 0 0 1 0
1 3 0 1 1 1
1 1 1 0 0 1
2 5 1 1 1 3
Business Research Methodology_4

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