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Business Research Method - Assignment

   

Added on  2020-05-11

5 Pages1180 Words306 Views
Running head: BUSINESS RESEARCH METHODOLOGYBusiness research methodology

BUSINESS RESEARCH METHODOLOGY2Reflection reportThis research is effective for me to build depth understanding with respect to theimpact of employee motivation in order to improve the customer service. From the introduction chapter, I have learned that motivating the employees to play a vital role to adjust the perception of the customer. It is also analyzed that human resource is an asset of the corporation and they are the ones who make direct relations with the customers. I have also observed that competent and dedicated workforces are the key parameters which lead to improving the customer satisfaction. This research is also beneficial for me to understand different strategies to improve the motivation level of employees. Further, this project has a wider scope to understand the relationship between employee motivation and customer service (Korschun, et. al., 2014). As a result, it could be effective to enhance my career in the field of managing human resources. From the literature review, it is analyzed that there are two factors which can affect the motivation of employees at the workplace named intrinsic and extrinsic factors. I have also observed that intrinsic factor is associated with feelings of fulfillment, satisfaction, and enjoyment. Together with, the external factor is associated with external factors that enable the employees to meet their goals such as rewards or punishment can be imposed on employees at the workplace (Walker, et. al., 2014). Besides this, I have observed that rewards are used to increase motivation level among the employees while punishment could be in different forms like a deduction in salary, termination, insult, humiliation, and others. This experience was beneficial to consider these factors within an organization to motivate the employees. As a result,I can be a good human resource manager in long-term. During the study of research methodology, it is analyzed that both qualitative and quantitative research methodology is used by a researcher for enhancing the quality of data collection (Chen,

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