Case Study of Employee Performance of Marriott Hotel
Added on 2019-12-28
45 Pages12095 Words2999 Views
WHAT IS THE IMPACT OF REWARD SYSTEMON THE EMPLOYEE PERFORMANCE OFMARRIOTT HOTEL
ACKNOWLEDGEMENTI would like to impart my sincere thanks to mentor who provided me immense support incompletion of study. The support provided by my team members was also appreciable whichassisted me throughout data collection process. In addition to this, I would also like to say thanksto my friends who supported me in collecting and analyzing the data in the light of research aimand objectives. I could not have completed the study on time without support of all involvedparties.2
ABSTRACTThe reward system in hotel industry is very important where workforce feel thatmanagement respect for their workforce. Different types of reward systems are used in serviceindustry for motivating and retaining workforce for longer time span. Here, study has been doneon Marriott hotel for investing the impact of reward system on employee performance. Theorganization uses different strategies in context of increasing level of motivation among itsworkforce so that customer services can be improved with immediate effect. The study is based on collection of both primary and secondary data for which differentsources were used. At this juncture, data collection has been done accordingly quantitative aspectwherein SPSS used. Furthermore, purposive sampling has been used for selecting employees ofMarriott hotel. In addition to this, descriptive research design has been used for collection of dataand present the outcome of study in right manner. Apart from this, interpretivism philosophy isused in the study thereby researcher can interpret the data effectively and draw meaningfuloutcome from the same.The collected data are analyzed and bring forth outcome that reward system is veryimportant for higher rate of return and motivation of employees. This enables organization tomeet expectations of individual buyers and retain them. Furthermore, workforce found satisfiedwith different different reward policies of hotel. It support management to keep its workforcehighly motivated and dedicated towards organization growth and success. However, suggestionsare provided for management to increase level of motivation through effective practices likeemployee engagement, training and development.3
TABLE OF CONTENTSCHAPTER 1: INTRODUCTION....................................................................................................61.1 Background............................................................................................................................61.2 Research aim and objectives..................................................................................................71.3 Significance of study.............................................................................................................81.4 Rationale of the study............................................................................................................81.5 Structure of study...................................................................................................................81.6 Conclusion.............................................................................................................................9CHAPTER 2: LITERATURE REVIEW.......................................................................................112.1 Introduction..........................................................................................................................112.2 Impact of intrinsic and extrinsic rewards on the employee’s performance.........................112.3 Importance of rewards systems for the hotels like Marriott hotel.......................................132.4 Conclusion...........................................................................................................................16CHAPTER 3: RESEARCH METHODOLOGY ..........................................................................203.1 Introduction..........................................................................................................................203.2 Research philosophy............................................................................................................203.3 Research approach ..............................................................................................................203.7 Sampling design...................................................................................................................213.4 Research design and strategy...............................................................................................213.5 Data collection methods.......................................................................................................223.6 Data analysis .......................................................................................................................223.8 Validity and reliability.........................................................................................................233.9 Ethical consideration ...........................................................................................................233.10 Conclusion.........................................................................................................................24CHAPTER 4: DATA ANALYSIS................................................................................................254.1 Introduction..........................................................................................................................254.2 Analysis of data...................................................................................................................25Conclusion.................................................................................................................................36CHAPTER 5: CONCLUSION AND RECOMMENDATIONS...................................................375.1 Conclusion...........................................................................................................................375.2 Recommendations................................................................................................................38REFERENCES..............................................................................................................................40APPPENDIX: QUESTIONNAIRE...............................................................................................444
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CHAPTER 1: INTRODUCTION1.1 BackgroundEmployee motivation refers to the process of identifying the need of workforce andsatisfying the same by adopting suitable strategies. Employees are the most precious assets forthe corporation because of their contribution towards delivering services to the end users.Reward system is important for efficient performance of employees (Fard, Ghatari and Hasiri,2010). It would be better to say that reward system and employees performance have positiverelationship with each other. If company uses effective reward system then there will be effectiveworkforce performance. It is because workforce gets motivation from these different processes(Antoncic and Antoncic, 2011). Reward management is an imperative aspect of human resourcedepartment of the corporation which leads to increase the satisfaction level of personnel (Rich,Lepine and Crawford, 2010). Basically, reward system consists of different strategies ofcompany for influencing workforce behavior in a positive manner. It is very important for thecorporation to motivate employees in order to complete target on right time. Motivation amongemployees tends to enhance job satisfaction so that corporation can easily retain them for alonger time span (UK hotels forecast 2016 - Growth is in the air, 2016).Sustainable competitive edge can be created for business only with the help of humanresources department. Such department ensures that company is using effective practices formotivating its human resources and for generating a positive attitude among them so as tocontribute towards the growth and success of company (UK hotel occupancy at record high asPwC predicts growth in 2016, 2015). Various available literature and studies also conclude thesame that reward system tends to affect the performance of employees in positive aspect.Generally, two types of rewards are used to motivate employees such as monetary and non-monetary (Panagiotakopoulos, 2013). However, it is very important to assess the need ofworkforce and accordingly, meet the same. Furthermore, performance is linked with severalother aspects such as job satisfaction and appropriate working conditions (Banjoko, 2010).Owing to this, management of corporation can take reviews from personnel and accordingly,meet their expectations in an effectual manner. Success of corporation is based on highlycompetent workforce and their level of motivation. Through this, company tends to beat6
competition in an effective manner and creates lasting impression at the international level(Incentive and motivation, 2012). The present dissertation is based on Marriott hotel which provides a wide range ofservices related to lodging facilities. It has approximate 4087 properties over 80 countries. In2014, corporation opened its 4000th hotel in Marriott Marquis in Washington. This companyoperates in many countries; hence it adopts effective organizational culture to attract moreemployees (Why employees love staying at Marriott, 2016). Organization uses effective rewardsystem due to which personnel can work with integrity in the direction of growth and success ofthe firm. In addition to this, corporation ensures inclusion of effective motivation techniquesthrough which employees work in team with the better coordination (Hafiza, Shah, Jamseheedand Zamam, 2011). 1.2 Research aim and objectivesResearch aim and objectives for the study have been formulated as follows-Aim- To investigate the impact of reward system on the employee performance - Case study ofMarriott hotelObjectives of study have been formulated in accordance with the research aim. It assistsresearcher to select methods of data collection. These objectives are as follows-To analyze the impact of intrinsic and extrinsic rewards on the employee’s performance.To evaluate the importance of rewards systems for the hotels like Marriott hotel.To ascertain the methods of rewards through which employees can be motivated.Research question: Research questions for the study are listed as follows-What motivate the employees of Marriott?What is the impact of reward system on employee performance of Marriott hotel?What is the importance of reward system in Marriott hotel?What improvements can be made in the existing reward system? 7
1.3 Significance of studyReward system tends to affect the employee performance to a great extent. The presentstudy will explore the suitability of different reward systems on the performance of workforce. Itleads to assess the impact of alternative reward policy on work or output. This way organizationcomes to know regarding the most suitable method through which motivation level can beincreased. Furthermore, study assesses the importance of reward system for achieving theorganizational growth. This way study contributes towards the development of hotel industry andretention of workforce for longer time span. Apart from this, current dissertation can also befruitful for other industries like retail where employee turnover is the major issue. In addition tothis, the study on “assessment of impact of reward system on employees” is supportive forscholars who are conducting their thesis in the same field. In addition to this, those who areassociated with the field of literature review will also get benefited from this study. Therefore,the present study is significant in many aspects and helps in resolving many of organizationalissues.1.4 Rationale of the studyIn the current scenario, success of employee oriented industry like hotel is highly basedon motivation among workforce. It is because hotels generally have long working hours anddemand of large number of personnel in order to cater the need of buyers. Furthermore,increasing competition in the hotel industry makes it impossible for corporation to retainworkforce for longer time span. Thus, issue of high attrition rate takes place that affects theoverall performance of organization to a great extent. Owing to this, current study is being doneto gain better understanding of suitable reward system and its potential impact on theperformance of employees. Furthermore, study will analyze the impact of reward system onperformance. Accordingly, corporation can resolve its issues to ensure its long term growth andsuccess in the marketplace. 1.5 Structure of study Structure of study is very important for scholar which provides guidelines to completedissertation on right time. Thus, layout of current dissertation will be as follows-Chapter 1: Introduction 8
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