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Business Process Outsourcing Assignment (Doc)

   

Added on  2020-03-23

17 Pages2901 Words94 Views
Running head: BUSINESS RESEARCHBusiness ResearchName of the Student:Name of the University:Author’s Note:

1BUSINESS RESEARCHTable of Contents1.0 Introduction................................................................................................................................31.1 Problem Statement.................................................................................................................32.0 Project Objective.......................................................................................................................43.0 Project Scope.............................................................................................................................44.0 Literature Review......................................................................................................................44.1 Trends in Outsourcing Business Function.............................................................................44.2 Advantage of Outsourcing Business Function......................................................................54.3 Disadvantage Outsourcing Business Function......................................................................64.4 Proper Ways of Outsourcing Business Functions.................................................................74.5 Gap Opportunities..................................................................................................................74.6 Hypotheses.............................................................................................................................75.0 Research Questions....................................................................................................................85.1 Primary Question...................................................................................................................86.0 Research Design and Methodology...........................................................................................96.1 Qualitative Research..............................................................................................................96.1.1 Process of Qualitative Research.....................................................................................96.1.2 Approaches to Reliability and Validity..........................................................................96.1.3 Data Collection Method................................................................................................106.1.4 Sampling and Sample Size...........................................................................................10

2BUSINESS RESEARCH6.1.5 Variable Specification..................................................................................................106.2 Quantitative Research..........................................................................................................116.2.1 Quantitative Research Design Process.........................................................................116.2.2 Research Instrument.....................................................................................................116.2.3 Sampling and Sample Size...........................................................................................126.2.4 Data Analysis................................................................................................................126.2.5 Questionnaire Design....................................................................................................126.2.6 Reliability and Validity.................................................................................................127.0 Research Limitation.................................................................................................................138.0 Time Schedule.........................................................................................................................139.0 Conclusion (Expected Outcome).............................................................................................14Reference List................................................................................................................................15

3BUSINESS RESEARCH1.0 IntroductionOutsourcing business functions defines subcontracting some non-core business activitiesand functions to third party providers and contractors. Organizations mostly outsource someparts if their business functions like accounting, human resource, payroll, informationtechnology, customer service and lot more (Mukherjee, Gaur and Datta 2013). There are twotypes of business process outsourcing namely offshore outsourcing and nearshore outsourcing. Inoffshore outsourcing, organizations are more likely to contract for their non-core businessfunctions with the contractor outside of their country (Mani and Barua 2015). In nearshoreoutsourcing, organizations are more likely to contract for their non-primary business functionswith the contractors within their domestic country. Outsourcing business functions facilitate theorganizations towards freeing up some time and resources, which can in turn help them toconcentrate on core business functions. However, outsourcing business function is alsoassociated with security risks, as the organizations require sharing some important informationwith the outsourced organization. This research proposal will be highlighting on the advantage and disadvantage ofoutsourcing business function. In order to gather specific information, the research will beconducted on Telstra and its associated outsourcing business functions. The proposal will seteffective research questions and methodologies for collecting accurate research information. 1.1 Problem StatementOutsourcing business functions helps in reducing workloads of the employees in anorganization. It also facilitates in incorporating expert knowledge in the business process forincreased business performance. However, while assessing the outsourcing business functions of

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