Career Reflection: Values, Skills, and Goals

This document provides a career reflection, discussing the values, skills, and goals that influence career choices. It explores the importance of communication, teamwork, and customer service skills in professional environments. The document also highlights the significance of project management and provides a graduate elevator pitch for job interviews.

Running head: CAREER REFLECTION
CAREER REFLECTION
Name of the Student
Name of the University
Author Note

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Values Audit
The most important personal skills that influence me and the choices in my life are:-
Leadership- Leadership is the skill to lead people and one of the Prime skills that I possess.
Teamwork- I believe in teamwork as it opens up the value of wider possibilities.
Integrity- This means to always do the right things and influences all the decisions that I make
professionally or personally.
Communication- This is the ability to mix freely with people and express thoughts, decisions and
opinions without any hindrance.
Emotional Intelligence- This is the ability to understand people and interact with them
empathetically and judiciously.
Consideration of values become much important in the life of a person as these are the
factors that guide the personal and professional progress of an individual (Yarbrough et al.
2017). It helps to make career decisions and helps to manage all aspects of life that affect a
person. Employers look for people with values with whom the organization can attach their own
values and focus on growth (Cottrell 2017).
I want to work and build my career in the fields of Finance, Auditing and Management.
The college course helped me to pursue some essential work related goals.
 Building and managing investment portfolios
 Analysis, formulation and interpreting financial reports
 Processes of Audit

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 Financial Planning at a personal level
 Risk management
Capability Audit
Communication is a very important professional and personal skill. It helps people to
interact effectively with their peers, subordinates and seniors. It an indicator of a person’s level
of interaction. It can help to build successful professional lives of the people engaged in any
organizational endeavors. I was a risk manager at the ANZ bank at the beginning of my career.
This was an important experience that I had while working for the ANZ bank. It became an
important part of my growth. The job role made me interact with the managers and the
subordinates of the bank in effective ways. Moreover, I was required to make presentations on
various things related to my job role. I had to attend meetings where I had to make myself and
my opinions clear in front of all the managers. I used to work on the division of customer
mortgages which required me to manage team of 10 risk officers. I had to regularly communicate
with them in regards to the proceedings.
Administrative and organizational skills are much required for organizational progress of
any person. It requires fair amount of administrative and organizational skill levels (Sotarauta
2016). This was a skills that I developed during my college days. This improved further in my
role in the ANZ bank as a risk officer. The organizational skills that were much required in my
job role was strategic planning, execution, effective time management, task prioritization and
systematizing the task management processes. The effective and efficient working of the
department is ensured through strong organization and administrative skills. It actually helps to
integrate the personal skills with the professional requirements.

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Teamwork is a part of my most important values. Hence, working in teams is important
for me. The ability helps to bond well as an organizational environments one always needs to
pursue some form of collective targets. The first learning of team work that I derived was from
my college days. Students had to engage in group assignments wherein they had to solve
problems by effectively working in teams. This helped to understand greatly the requirements for
teamwork in any organizational environments. The team I was part of at the ANZ helped to
mitigate risks in the consumer mortgage division of the bank. My team was successful in
mitigation of the risks in the mortgage division of the bank. My team was successful in dealing
with the mortgages and similar aspects in excellent ways (Taber and Blankemeyer 2015). The
best thing is to develop a bonding through which success can be measured and reached in mutual
terms.
Customer service skills are very important in organizational environments. This is
because the customers have to engage with the organization for productive functioning of the
businesses. This was an ability that had to be developed more at work (Buruck et al. 2016).
Without initial interactions with the customers, it becomes difficult to understand their needs. In
my current endeavor, I am working for the Customer Service Institute. This has helped me to
garner essential experience in the given area. The customers that I had to deal with had very
complex issues and were grossly dissatisfied with their received services. Through empathy,
rapport building and a helpful attitude I was able to help the customers greatly.
Project management ability is an important ability of people engaged in any professional
endeavor. As a project manager I had to handle projects with the onshore centers of the ANZ
bank. I was in charge of implementing the framework for quality that integrated customer
management with risk compliance. Also As a member of a local logistics company I was given a

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project to completely rearrange their distribution center. Both projects were effectively handled
by me through proper coordination with my peers and subordinates.
Graduate Elevator Pitch
Hello, my name is _______ and have recently completed my graduation in Business
management. I have been able to garner much essential experience as a result of the course that
was undertaken by me. The skills that I was able to acquire were customer service, risk
compliance and risk management. I am looking for a job in the repute corporate areas of
Melbourne. My preferred job roles are in the finance or insurance sector. I have very good
academic results and have effective professional work and volunteer work experience. According
to me I am one of the most preferred candidates to join your organization. I was a former risk
management officer in the ANZ bank department of consumer mortgages. I understand how risks
can be minimized. I understand the value that a company has for its customers. I have been able
to develop efficient communication skills through the various experiences that I have been able
to garner throughout the various professional endeavors that I have undertaken. I want to use
them optimally toward achieving essential success for any organization that I work for. I have
also been engaged in efficiently managing teams as part of my past endeavors.
As mentioned above the values that define me the most are Leadership, Teamwork,
Integrity, Communication and Emotional Intelligence. I believe these values will lead me to
success in my professional as well as my personal life. I am of the opinion that a person should
be optimally efficient with good personal as well as professional skills. I can bring better value to
to your organization and lead it towards success.

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References
Buruck, G., Doerfel, D., Kugler, J. and Brom, S.S., 2016. Enhancing well-being at work: The
role of emotion regulation skills as personal resources. Journal of Occupational Health
Psychology, 21(4), p.480.
Cottrell, S., 2017. Critical thinking skills: Effective analysis, argument and reflection. Macmillan
International Higher Education.
Dooley, K. and Sexton-Finck, L., 2017. A focus on collaboration: Fostering Australian screen
production students' teamwork skills. Journal of Teaching and Learning for Graduate
Employability, 8(1), p.74.
Sotarauta, M., 2016. Shared leadership and dynamic capabilities in regional development.
In Regionalism Contested (pp. 63-82). Routledge.
Sowers, J.A. and Swank, P., 2017. Enhancing the Career Planning Self-Determination of Young
Adults with Mental Health Challenges. Journal of social work in disability &
rehabilitation, 16(2), pp.161-179.
Taber, B.J. and Blankemeyer, M., 2015. Future work self and career adaptability in the
prediction of proactive career behaviors. Journal of Vocational Behavior, 86, pp.20-27.
Yarbrough, S., Martin, P., Alfred, D. and McNeill, C., 2017. Professional values, job
satisfaction, career development, and intent to stay. Nursing Ethics, 24(6), pp.675-685.