Career Viewpoint

Career Viewpoint

Table of Contents
INTRODUCTION.........................................................................................................................3
MAIN BODY..................................................................................................................................3
Self-evaluation................................................................................................................................3
Career action plan.........................................................................................................................5
CV to apply for the graduate level position.................................................................................6
CONCLUSION..............................................................................................................................7
REFRENCES.................................................................................................................................8

INTRODUCTION
The report consist of the personal analysis with the general skills and the knowledge
required for the hospitality industry. The skills, strength and weaknesses are discussed. The
weakness are identified with evidence. A career action plan is made for the identified weakness
and the skills that need to be focused on for the entering into the hospitality industry. The plan
addresses the personal development activities for the use of industry. A CV is prepared to apply
for the graduate level position in the Jacks café and bar.
MAIN BODY
Self-evaluation
The hospitality industry requires the skills given below:
Customer service skills
The industry require the employees who are able to meet the expectations of the
customers. This skill have the capability to make or break the industry and considered important
for the growth of the industry. The ability to handle the customers and make them enjoy their
time with no worries is the skill most required. This can be achieved by having the capability to
solve the problems at the time of hassle.
I have the capability to greet people politely even the most difficult ones by solving the
problems and providing them with the solutions for help. I can always think of an idea for
critically managing a situation that is uncontrollable. I try to be positive and proactive with the
customer services. I always welcome and greet people with a smile and remain professional. I
can go the extra mile for the customers for the betterment in the services and making the
customer feel comfortable. I had personal interaction with manager of Pert A and get to know
about various types of skills and jobs provided by the hospitality sector in the restaurants and
cafes.
Cultural awareness
The industry needs culturally active employees for attending the customers with the
different backgrounds. The employees need to be aware about the different attitudes and the
norms that are different from their own. The customers will not always share the same
perceptions, values and beliefs. The employee at the hospitality industry need to be adaptable
according to the customers’ needs to serve them with the best service possible. It’s important to
make such customers comfortable and happy so they will come back again. I am able to adapt
according to the customers need as I analyzed my strength after meeting the manager of Pert A
(Fleming and Daw, 2017).
Communication skills