Career Viewpoint: Skills and Career Action Plan for Marketing and E-commerce Consulting Manager at Hilton Hotel

Career Viewpoint

TABLE OF CONTENT
Introduction......................................................................................................................................1
Main body........................................................................................................................................1
Personal analysis..........................................................................................................................1
Career action plan........................................................................................................................2
Conclusion.......................................................................................................................................3
REFERENCES................................................................................................................................5
Appendix..........................................................................................................................................6

Introduction
The job opportunity which is identified is for Interim marketing and also for e commerce
consulting manager at Hilton hotel. The skills which are required for this vacancy is
communication skills as it is the tourism related vacancy so effective communication skills is
must. Customer service skill, candidate should know that how to handle customers and how their
needs are fulfilled to make them happy. Multitasking skill and digital skills, in this era where
there are tough competition one should be multitasking as tourism industry have many tasks
which have to be complete simultaneously. Problem solving skill, it is required so that issue can
be solved immediately.
Graduate candidate should have culture awareness as the candidate who are applying for the
vacancy should have knowledge about ethics and values of the community. As knowledge of
culture helps employee in giving better customer services. Recent trends knowledge, as it can be
said that there are various trends which can affect the sales and revenue of the hotel and also
market knowledge can be helpful in taking opportunity at earliest (What are the top 10 skills that
all get you a job when you graduate?., 2021). So as a result have information of changes helpful
in delivering good performance and also help in giving better services to customers which
enhances their satisfaction.
Main body
Personal analysis
I found that i build communication skills into myself and communication skills is very
important for the future. As if you have good communication skills then it is helpful in boosting
the confidence level (Khaleghkhah and et.al., 2018). As this is tourism sector so if i have to build
my career in this sector than effective communication is must. As this skill will help in the
exchange of information effectively. I believe that when you communicate effectively with
others than there are chances of less confusion. I have participated in the group discussion and
from that i got compliment for my communication so i came to know that i have skill to
communicate nicely. I also possess good customer service skills, as customers are everything to
the business because customer can only generate profit for the business. I think that i have
potential to influence customer and i have knowledge that how to deal with customers in order to
make them happy.
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