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Planned Approach to Change for Café 13: Kurt Lewin's Three-Step Model

   

Added on  2020-12-10

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CASE: Café 13 Question 2Explain how Café 13 can take a planned approach to change?Café 13 is a canteen-style restaurant in a building that was running well, slowed down after 2015 due to the shutdown of the shipping company on the other floors and replaced by some small different companies and later in 2016, it was sold to Elia foods UK Ltd. As the area around the building seemed to be developed and the employees in the building are preferring to go out for lunch and breaks. Later the manageress of the café was also changed. As the staff do not work according to the new rules properly, the café is facing poor financial status and it is instructed to reduce the wage by 5% for over 06 months.1
Planned Approach to Change for Café 13: Kurt Lewin's Three-Step Model_1

From the case, it is visible that the company is undergoing difficulties and changes are needed to overcome these issues and bring back the café to a better position with good financial performance. The organizational changes are the process of changing or renewing a company’s structure, the way it works, and their capacity to which extend they could satisfy the needs and wants of the customers. Type of change Since the company has to realign some ways in which they work to makes things back to normal it has to undergo adaptation. Adaptation is where the company in full or only some parts will change the way they work or transform their structures according to the changes found within the company or changes from the outside environment.It would be easier when planned change is approached. Planned changes are implemented as results for modifications in the company’s environmental changes or to fight new challenges. Planned change is the way of arranging the whole company or a specific part of it from challenges or disruptive changes to new aim or direction and this direction may refer to internal structures, culture, metrics, and rewards.Model for the changeWhen the business goes down, there will be a need that the organization should change in order to run thebusiness further. The company can overcome the challenges by implementing changes and doing researchon the problems. For this, Kurt Lewin’s three-step model would help in making the changes within the company. The three steps are unfreezing, changing, and freezing.1.Unfreezing- this is the first level and the important level in the whole process of change where theneed for change is identified and action is initiated to unfreeze the existing problems. It also involves making the workers or the people to be aware and ready to accept the change for a betterfuture. In this stage, communication is much important in obtaining support from the people involved in this.2.Changing- This is known as the transition stage and the real stage where the actual change occurs.In this level, people are unfreeze allowed to make possible changes that are necessary. This stage is not easy as there are uncertainties, the unwillingness of people due to fear of the changing process. This simply involves in bringing out new behavior and attitude change within the group of the company3.Freezing- at this point, people move from transition to a more stable state where everything gets normal. In this stage, the people accept the change and take it as a part of their working style or make new relationship with it. 2
Planned Approach to Change for Café 13: Kurt Lewin's Three-Step Model_2

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