Case Study On Empowering Users
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Added on 2020-01-15
Case Study On Empowering Users
Added on 2020-01-15
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Table of ContentsINTRODUCTION ...............................................................................................................................4TASK 1.................................................................................................................................................4AC 1.1 Legislation and sector skills standards with their influence on organizational policies and practices...........................................................................................................................................4AC 1.3 Communication between care workers and individuals to promoting and maximising the rights of users...................................................................................................................................5AC 2.1 Factors contributing in loss of independence, non-participation and social exclusion for Taz....................................................................................................................................................5AC 1.2 Factors affecting the achievement of promoting and maximising the rights for Mr Taz....6TASK 2.................................................................................................................................................7AC 2.3 Management of tension between Mr. Harry and health care...............................................7TASK 3.................................................................................................................................................7AC 3.1 Identification of the extent to which individuals are at risk of harm in health care............7AC 2.2 Social care organization systems and policies to train staff for using on Mr Taz...............8AC 3.2 Critically analysis of the effectiveness of policies and procedures within health care......9TASK 4.................................................................................................................................................9AC 4.1 Leaflet for current legislation, codes of practice and policy for handing of medication....9AC 4.2 Effectiveness of the policies and procedures within health care ......................................10CONCLUSION...................................................................................................................................11References..........................................................................................................................................122
INTRODUCTION Empowerment refers to give authority or power to individual or group of people byfollowing legal process. In the present era, most of the companies are considering the customers asthe most important assets (Almunawar and Anshari, 2014). In this context, organizations providesome powers to the consumers for selecting the particular services by providing them appropriateservices. Empowering users renders opportunities to the firms to deliver effective services to theservice users (Kushniruk and Turner, 2012). The following study is related to empowering users andfor better understanding of this, different case studies are taking into consideration. Objectives thatwill cover in the present study are related to design and review of services which promotes andmaximize the right of users in healthcare sector. Along with this, responsibilities of managing andmonitoring risks in healthcare settings and good practices in the administration of medicine forusers in healthcare services will also be explained in the following study. TASK 1AC 1.1 Legislations and sector skills standards with their influence on organizational policies andpracticesLegislationsSector SkillsOrganisation Policiesor practicesJustification Health and safety atwork act 1974(Sector skills &competitivenessstatement health &social care, 2016)Empowering andengaging with theemployers.Health and safetypoliciesIt will result to providehealth and safety rightsto the Taz.Food Safety Act 1990Setting standards offood for the workers. Food safetyThis will keep Tazhealthy and safe.Data Protection Act1998 (Wald and et.al.,2014)Protection of personaland confidentialinformation by the staffworkers (Calvillo,Román and Roa, 2015).SafeguardingTaz can feel safe due toprotection of personalinformation.Diseases and dangerousoccurrences regulationsRendering training tothe workers forReporting accidentsIt will prevent Taz fromany kind of harm and3
(RIDDOR)preventing them andservice users from anydangerous occurrences.injury (De Ridder andet.al., 2016).AC 1.3 Communication between care workers and individuals in promoting and maximising the rights of usersCommunication plays one of the essential roles in promoting and maximising the rights ofservice users in health and social care organisation. It is important to have effective and propercommunication between the care workers and individuals like Mr. Taz, so that patients can knowabout their rights. Regular communication results to resolve the issues and problems of serviceusers with an effective outcome. Care workers explain the policies of firm with the rights of patientsso that they can access the things properly and easily which are in their right (FROM, 2014). It alsohelps in improving the language problem between the patients and staff members of health care.With the use of polite and respectful language, care workers can make good relation with patientsthat also leads to better understand of their problems and issues. On the other hand, regularcommunication helps in bringing improvement in the patient's condition. It makes them feelcomfortable and familiar that results to create a good, open and friendly atmosphere (Househ,Borycki and Kushniruk, 2014). With the help of regular communication, staff can take feedback from the service usersabout the services provided to them and about the areas of improvement. Comments and complaintsof Mr. Taz will help social care firm in understanding loopholes in its services as well as otherfactors and due to this, it will try to improve its services in the best possible manner. He can alsogive recommendations to the nurses and doctors for the fields which need to be improved. These arethe rights of individuals who are admitted in the health care organisation. It is the primeresponsibility of firm to provide quality services to their patients and if, they do not provide it thenMr. Taz has full right to complaint about it (Dinev and et.al., 2016). AC 2.1 Factors contributing in loss of independence, non-participation and social exclusion for Mr.TazThere are various factors that may contribute to the loss of independence, non-participationand social exclusion for Mr. Taz. These are explained below. Empowerment:It refers to the process in which individual or group of individuals can maketheir own choices and then, transform them into the desired actions for getting expectedoutcomes. Lack of empowerment in Mr. Taz results to the loss of independence. An accident4
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