Boosting Employee Motivation for Improved Productivity

The provided content discusses the importance of employee motivation in enhancing productivity and profitability in a hotel business. The study highlights that financial and non-financial rewards, such as bonuses, salary increments, and skill development programs, can effectively motivate employees to work hard. Additionally, creating a congenial working environment and involving employees in decision-making processes can also boost their morale. It is recommended that the management of Hilton Hotel focuses on employee motivation through various encouragement techniques, including financial and non-financial incentives, to improve productivity.

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Research Project

Table of Contents
TASK 1 THE RESEARCH PROPOSAL........................................................................................3
a) Formulate and record possible research project outline specifications...................................3
b) Factors that contribute to the process of research project selection........................................4
c) Critical review of literature......................................................................................................4
d) Research project specification.................................................................................................5
e) Appropriate plan......................................................................................................................5
f) Match resources efficiently to the research questions.............................................................6
TASK 2 IMPLEMENTING THE RESEARCH PROJECT............................................................8
a) Research methodology............................................................................................................8
b) Record and collate relevant data...........................................................................................10
TASK 3 EVALUATION OF RESEARCH OUTCOMES FOR THE PROJECT........................11
a) Data analysis methods and techniques..................................................................................11
b) Interpret and analyze the results............................................................................................14
c) Recommendations and justify areas for further consideration..............................................16
TASK 4 PRESENTATON............................................................................................................17
REFERENCES..............................................................................................................................18

TASK 1 THE RESEARCH PROPOSAL
a) Formulate and record possible research project outline specifications
Employee motivation is considered as the crucial element that helps in encouraging
workers and thus helps them to improve their performance and productivity of firm. Thus,
encouraging employees is essential within firm which results in empowering them to raise
business efficiency and productivity in market (Torrington and et.al., 2015). Management of
organization aims to carry out effective motivation techniques that encourage workers to enhance
their efficiency and improve their performance in an effective way. Therefore, using different
techniques such as financial and non financial reward systems helps in improving individual
performance and assists them to raise their motivation and attain organizational goals.
Moreover, identifying proper research outline specifications helps in encouraging
workers and thus assesses their motivation level so that performance could be improved
effectively and efficiently (Jonathan, 2010). Further, management of firm needs to identify the
motivation needs of its workers and then provide them appropriate methods such as financial and
non financial rewards so that it encourages them in regard to attain desired organizational
outcomes. Implementing such motivational techniques assists in improving business
performance and thus raises individual satisfaction so that performance and productivity of firm
could be improved. Here, study is being carried out upon the employees of Hilton hotel and thus
identifies their motivation level and in order to improve the same provides them different
encouragement techniques and raises productivity and performance of firm.
Aim- “To study the employee motivation and its effect on their performance and business
productivity”- a case study on Hilton Hotel.
Objectives-
 To assess the needs of employee motivation.
 To identify the factors that motivates employees.
 To examine the importance of motivation and its effect on improving business outcomes.
 To provide strategic ideas for motivating workers in regard to carry out smooth running
of business.
Research questions-
 What is the need of employee motivation in business?
 What are the factors that motivate employees?

 What is the significance of motivation and its effect on enhancing business outcomes?
 How strategic ideas help in motivating workers in regard to carry out smooth running of
business?
b) Factors that contribute to the process of research project selection
 Interest of researcher- It is one of the crucial factor that helps in contributing to the
process of research project selection. Thus, it identifies the interest of the researcher and
thus they analyze the interest of researcher in the particular topic i.e. employee
motivation and its effect on encouragement of workers and thus enhance their
productivity and performance (Conaty and Charan, 2011). Here, interest of researcher has
been identified and thus they carry out the study upon particular topic and assess
motivation level of workers.
 Scope of research- Further, limited study has been carried out upon this topic and thus it
has high scope to be carried out upon particular research so that employee motivation and
its effect upon employee productivity and performance have been identified. There are
very limited researches have been carried out upon this topic and therefore, researcher
selects this topic in order to improve the research area (De Roeck and et.al., 2014).
c) Critical review of literature
As per the view of (Karaszewski, 2010) motivation is one of the crucial element that
helps in encouraging workers and thus improving their productivity so that performance of
individuals could be improved and organizational goals could be attained. Management of hotel
needs to identify the needs of employee motivation and then provide them appropriate
motivational techniques such as financial and non-financial rewards so that employee
productivity could be improved in an effective and efficient way. However, (Chell and Karataş-
Özkan, 2014) argued that there are different factors that need to identify the motivation level of
workers such as decreasing sales, low morale of workers, competition in market, low skilled
workers etc. All such factors need to be identified by the manager of organization and then
provide them motivation so that their skills could be improved and thus they are encouraged in
order to improve efficiency and attain business goals.
According to the opinion of (Eckerson, 2010) management of hotel aims to identify the
importance of motivation that helps in encouraging workers and raising their performance
standards so that business outcomes could be attained. Motivation helps in fulfilling the needs of

workers and helps them to motivate individuals and thus provide them financial and non-
financial incentives so that organizational results can be achieved. Management of Hilton
undertakes effective strategic ideas in regard to motivate employees in regard to smooth running
of business. It is essential for firm to improve employee motivation and encourage them to work
hard towards individual and organizational outcomes. (Landstrom, 2007) argued that enhancing
motivation level of employees helps in achieving business results so that they can be retained
within firm for long term. Through improving employee’s performance it is significant for hotel
to smooth running of workers and thus performance and productivity of firm could be raised.
d) Research project specification
It can be assessed that carrying out research methodology helps in adopting effective
tools and techniques so that best results could be carried out. Here, qualitative research methods
will be used in regard to carry out the research and identify the employee motivation and its
effect on their performance and business productivity. Data collection will be carried out through
using both primary and secondary methods. In order to carry out primary research, questionnaire
technique will be adopted while secondary research involves books, journals, articles and
websites that helps in reviewing different researches carried out by scholars (Jung, 2014).
Further, sample will be collected through random sampling technique and thus 10 respondents
i.e. manager of Hilton hotel will be undertaken in regard to carry out the research. Further, data
analysis will be conducted using thematic technique and thus it helps in preparing pie-charts,
diagrams in excel and evaluate the outcomes. It will also identify the limitations of the research
such as authentic citation, access to different websites, time and money etc. There are different
ethical issues being identified in regard to carry out the study i.e. no copy or paste from authentic
websites, collecting proper responses from respondents and do not force them to participate in
research.
e) Appropriate plan
Activity 1st
Month
2nd
Month
3rd
Month
4th
Month
5th
Month
6th
Mon
th
To identify the research aim
and objectives upon which the
topic has been prepared.

To assess the background of
the study
To develop research questions
Carrying out literature review
Using suitable research
methods
Designing questionnaire
To analyze findings and
discussion of responses
Conclusions and
recommendation
Reviewing the whole report
Finally submitting the report
to tutor
f) Match resources efficiently to the research questions
Needs of employee motivation
As per the view of (Longenecker and et. al., 2013) organization is required to undertake
effective ways of encouraging employees so that they could be motivated to attain desired
results. Individual needs to be motivated because it would help them to enhance their
performance and thus raise productivity of business as well. HR team of firm needs to identify
the requirements of employee motivation and thus encourages them to perform the assigned task
so that set results could be attained. However, (Dessler, 2014) argued that management of firm
should improve their motivational techniques which would help them to identify the expectation
of employees and thus provide them particular ways so that it encourages workers and attain
desired results. However, when any firm is facing through serious decline in productivity and
profitability then, it is essential for management to raise their motivation level and thus
encourages workers so that best results could be attained. Through identifying the needs of
workers and fulfilling the same helps in encouraging the morale of workers and attain desired
results. Through employing Maslow Hierarchy theory helps in understanding the needs of
employee motivation and provides them particular motivators so that performance of firm could

be increased up to a great extent. With the help of identifying the needs of workers it helps them
to encourage and achieve desired results within firm.
Factors that motivate workers
(Mathis and John, 2014) stated that there are different factors that encourage workers and
thus minimize employee attrition rate from firm. Business aims to identify the real causes of
employee attrition and thus provide them appropriate motivation factors so that current
performance of employees could be increased. There are different factors that encourages
workers which are as follows-
 Communication- As per the view of (Noe and et.al., 2013) management need to carry out
two way communication so that it helps managers to identify the needs of workers and
thus encourage them to work hard to attain desired results.
 Challenging and exciting work- Further, it is another factor that encourages the workers
and thus gives them challenging and exciting work so that they accomplish the task in an
effective way. However, (Torrington and et.al., 2015) argued that providing challenging
and exciting work helps in motivating workforce so that best results can be attained.
 Recognition and reward for performance- It is another factor that encourages workers
through providing recognition and reward for their performance so that set results can be
attained. Through encouraging it helps firm to raise their productivity and performance in
market.
 Making job better- As per the view of (Jonathan, 2010) management needs to make the
job better so that it assists in encouraging workers and thus help them to perform their job
and thus enhance their performance as well as productivity of firm in market.
Significance of motivation and its importance in organizational outcomes
(Conaty and Charan, 2011) evaluated that motivation is considered as one of the crucial
factor and it is essential for firm to improve its performance in market. Through encouraging
workers it helps in enhancing business outcomes and thus performing the job better which results
in attaining desired results. However, adopting different motivation factors assists in improving
employees performance so that they are able to attain organization outcomes. Thus, HR team of
firm needs to improve employee’s performance by providing them various motivational
techniques such as financial and non financial rewards and thus improves business outcomes.
However, (De Roeck and et.al., 2014) argued that improving employee’s encouragement and

thus providing them both financial and non financial rewards helps in performing the task better.
Through such way it helps in attaining business outcomes and thus attains success. Motivation
factors are considered as one of the crucial factor and thus it helps them to perform the assigned
task and achieve business outcomes. Motivation is also considered as crucial factor that assists in
improving business outcomes and thus raises their productivity in market.
Provide strategic ideas for motivating employee in order to smooth running of business
(Karaszewski, 2010) stated that organization aims to undertake strategic ideas such as
improving individual’s morale and thus performing the assigned task so that employees could be
encouraged in an effective way. Further, adopting different ideas such as providing financial and
non financial motivators helps in encouraging workforce so that business could be carried out
smoothly. Also, it is significant for employees to get encouraged in terms of performing the
desired actions and thus enhance individuals as well as business performance in market.
However, (Chell and Karataş-Özkan, 2014) argued that business needs to run in a smooth
manner and thus for that firm should encourage its workers and raise their performance and
productivity. Through such way it helps in adopting varied strategic ideas such as providing
them required training and development session, involving them in decision making process,
employee participation etc. helps in encouraging workers so that business operations could be
carried out smoothly.
TASK 2 IMPLEMENTING THE RESEARCH PROJECT
a) Research methodology Samples: In the current research work sample of 10 respondents is taken. All ten
respondents are the managers at the Hilton hotel. Questionnaire is distributed among the
respondents in order to collect data. There are number of sampling methods that are used
in the research. Some of the commonly known sampling methods are simple random,
stratified and cluster sampling method. In the current research simple random sampling
method is used and under this on discretion randomly sample units are taken from the
population (Jung, 2014). Some other sampling methods are stratified sampling under
which entire population is divided in to varied parts on the basis of demographic factors
and from same sample units are taken in the research. Cluster sampling is the another
method under which also geographic area is divided in to multiple parts and from same
sample units are taken in the research.

 Data collection methods: As part of data collection method there are number of methods
that can be used in the current research. In the current research questionnaire is
distributed among 10 respondents. All 10 respondents are manager at Hilton hotel. Data
is collected through questionnaire after collection of same obtained answers is analyzed
to identify the errors that exist in the obtained result. Primary research is carried out
through questionnaire. In order to develop broad understanding about research topic
secondary data is analyzed. Secondary data is collected from the books, journals and
magazines. It can be said that secondary data is analyzed in better way. In this way entire
data is collected for carrying out entire research work. Data analysis method: In order to analyze the data thematic analysis method is used in
the current research report. Under this method, data that is collected by distributing
questionnaire (Faraday, 2012). The results for each question in terms of variables are
classified and on the basis of same charting are done in the report. It can be said that
primary data is analyzed in best way and way in which different response received are
analyzed in better manner. In order to analyze secondary data literature is reviewed. In
this way entire data that is collected in the research is analyzed in systematic manner. Ethical consideration: There are number of ethical issues that are associated with the
research. As part of ethics it is ensured that data collected from the respondents will be
safe and will remain inaccessible to the unauthorized person. Literature from reliable
sources is analyzed in proper manner. It is ensured that secondary data is only taken from
the reliable sources. Many times it happened that unreliable information are available on
literatures (Nieboer, 2013). Thus, there is a probability that research may be carried out in
wrong manner if secondary information from unreliable source will be analyzed. It can be
said that all ethical issues are taken in to consideration and research is carried out in
systematic way. Research limitation: There are some limitations of the current research. One of the main
limitations of the current research is that sample size is very small. Sample of only 10
respondents is taken in the current research. It can be said that sample of very small size
is taken in the current research (Hamilton, 2012). However, it is not matter of concern
because sample units that are taken in the current research are highly reliable. Hence, data
that is obtained from research are highly reliable in nature.

b) Record and collate relevant data
Name:__________________
Employment:___________
Age:__________________
Do you think it is necessary to motivate employees at work?
 Yes
 No
Your managers take some initiatives to motivate employees at the workplace?
 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree
Do you think that employee motivation affect their productivity and efficiency?
 Yes
 No
Which of the below given factors motivate employees at workplace?
 Financial incentives
 Non financial incentives
 Punishment
Organization productivity increased significantly due to employees motivation.
 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree
In your opinion which of below given ways can be followed to motivate employees.
 Providing better career opportunity
 Giving bonus and good increment in salary

 Treating employees in better way
 Skill development and training programs
 Developing congenial environment for work
Your recommendation.
__________________________________________________________________
TASK 3 EVALUATION OF RESEARCH OUTCOMES FOR THE
PROJECT
a) Data analysis methods and techniques
Do you think it is necessary to motivate employees at work?
Yes 8
No 2
Yes No
0
1
2
3
4
5
6
7
8
9
8
2
Series1
Figure 1 Response of respondents on necessity of employee’s motivation
You take some initiatives to motivate employees at the workplace?
Strongly agree 3
Agree 3
Neutral 2
Disagree 1
Strongly disagree 1

3
3
2
1
1
Strongly agree
Agree
Neutral
Disagree
Strongle disagree
Figure 2 Respondents response on initiatives that they tale to motivate employees
Do you think that employee motivation affect their productivity and efficiency?
Yes 7
No 3
Yes
No
0 1 2 3 4 5 6 7 8
7
3
Series1
Figure 3 Respondents response on motivation and its impact on the employee’s productivity and
efficiency
Which of the below given factors motivate employees at workplace?
Financial incentives 5
Non financial incentives 3
Punishment 2

5
3
2
Financial incentives
Non finnacial incentives
Punishment
Figure 4Respondents response on factors that motivate employees at workplace
Organization productivity increased significantly due to employee’s motivation.
Strongly agree 3
Agree 3
Neutral 2
Disagree 1
Strongly disagree 1
Strongly agree Agree Neutral Disagree Strongle disagree
0
0.5
1
1.5
2
2.5
3
3.5
3 3
2
1 1
Series1
Figure 5 Respondents response on elevation in productivity due to motivation
In your opinion which of below given ways can be followed to motivate employees.
Providing better career opportunity 3
Giving bonus and good increment in salary 2
Treating employees in better way 1
Skill development and training programs 2

Developing congenial environment for
work 2
3
21
2
2
Providing better career
opportunity
Giving bonus and good
increment in salary
Treating employees in
better way
Skill development and
training programs
Developing congenial
environment for work
Figure 6 People response on ways in which employees can be motivated at the workplace
b) Interpret and analyze the results
Do you think it is necessary to motivate employees at work?
Interpretation
Results reflect that most of managers think that it is necessary to motivate employees at
work. There are 8 managers of 10 who think that it is very important to motivate employees at
the workplace. There are only 2 managers who think that it is not necessary to motivate
employees. This is because employees work properly only when strict behavior is shown to
them. This reflects that most of managers at Hilton hotel believe in motivating employees at the
workplace because they think that it is the only way through which their productivity can be
enhanced.
You take some initiatives to motivate employees at the workplace?
Interpretation
Results are indicating that there are 3 respondents that think that they are strongly agree
with the fact that they take some initiatives to motivate employees at the workplace. Same
number of people is agree with the fact that they take some initiatives to motivate workforce.
There are only 2 respondents that are neutral on same statement. 1 respondent is disagree and

state that they does not take any step to motivate employees at workplace. There are only one
respondent who is strongly disagree with same statement. It can be said that majority of
respondents are agree on the fact that they take initiatives to motivate employees at workplace.
Do you think that employee motivation affect their productivity and efficiency?
Interpretation
Results indicate that majority number of respondents think that employee’s motivation
affects their productivity and efficiency. There are seven respondents out of 10 who think that it
is the motivation that increase employee’s productivity and efficiency to great extent. There are
only three respondents out of 10 which state that employee’s motivation does not play any role in
increasing their productivity and efficiency. It can be said that majority of managers think that
productivity and efficiency of employees can be increased only by motivating them.
Which of the below given factors motivate employees at workplace?
Interpretation
Most of managers think that it is the financial incentives motivate employees at the
workplace. There are 5 respondents out of 10 who state that financial incentives must be used to
motivate employees to large extent. There are only three respondents who state that non
financial incentives are the best option that can be used by the firm to motivate employees at the
workplace. 2 respondents are agreed with the fact that punishment is the only way that must be
used to motivate employees. It can be said that there are large number of managers at Hilton
hotel which are favoring the fact that financial incentives must be used to large extent to
motivate employees at the workplace.
Organization productivity increased significantly due to employee’s motivation.
Interpretation
On question of impact of employees motivation of the Hilton productivity most of
managers give positive response. There are only 3 respondents who state that they are strongly
agree with the fact that organization productivity increased to large extent due to employee’s
motivation. There are only three respondents out of 10 who are agree that productivity increased
significantly due to employee motivation. 2 are neutral and they does not give clear option on the
fact whether there is relationship between employee motivation and their productivity. There are
only 1 respondent who are disagree and strongly disagree and think that employee motivation
does not have any impact on their performance.

In your opinion which of below given ways can be followed to motivate employees.
Interpretation
In order to motivate employees there are number of ways that can be adopted by the
managers in their day to day practice. Results reflects that out of 10 respondents there are three
managers who think that by providing better career opportunity employees can be motivated to
work hard. Apart from this, there are only two respondents who think that by giving bonus and
good increment in salary employees can be motivated to great extent. There is only one manager
who think that by treating employees in better way their motivation level can be enhanced. Two
respondents think that skill development and training programs must be conducted to motivate
employees to work hard. Similar number of respondents thinks that by developing congenial
working environment motivation level of employees can be enhanced.
c) Recommendations and justify areas for further consideration
It can be recommended from the study that management of firm needs to focus upon
employee motivation and thus it helps them to improve its productivity and profitability of firm
in market. Therefore, using different encouragement techniques such as financial and non
financial rewards assists in improving productivity of hotel. Hilton should use both financial and
non financial incentives and thus encourages its workforce in regard to carry out smooth
functioning of business. Business should motivates its employees by involving them in decision
making process so that they feel encouraged and thus give their full dedication towards
accomplishing the desired results. It is essential for business to adopt effective methods for
encouraging employees and thus influencing them to raise their performance and attain business
productivity. Management of hotel treats its employees in varied ways such as increment in their
salaries., additional bonus and rewards, incentives etc. all these methods helps in encouraging
workers and thus improve efficiency of firm in market.
Further, business should also provide non monetary rewards such as appraisals,
recognition and promotions that motivate workers within firm to attain desired organizational
outcomes. Through improving employee motivation it would result in raising their performance
and thus attain high productivity in market. also, human resource department should prepare
different strategies that helps in encouraging workers and thus carry out their assigned work in
an effective way. Motivation should be given to each and every employee because it helps them
to work efficiently and thus improve the productivity of organization in market.

Moreover, there are various areas in which research could be carried out such as training
and development needs of workers so that their performance could be enhanced. Researcher
should identify their interest field and thus carry out the study in order to assess the importance
of training and development that helps in improving their performance and productivity of firm
in market.
TASK 4 PRESENTATON

REFERENCES
Books and Journals
Chell, E. and Karataş-Özkan, M., 2014. Handbook of Research on Small Business and
Entrepreneurship. Edward Elgar Publishing.
Conaty, B. and Charan, R., 2011. The Talent Masters: Why Smart Leaders Put People Before
Numbers. Crown Publishing Group
De Roeck, K. and et.al., 2014. Understanding employees' responses to corporate social
responsibility: mediating roles of overall justice and organisational identification. The
international journal of human resource management. 25(1). pp.91-112.
Dessler, G., 2014. Human Resource Management. Prentice Hall.
Eckerson, W. W., 2010. Performance dashboards: measuring, monitoring, and managing your
business. John Wiley & Sons.
Faraday, M., 2012. Experimental researches in electricity. Cambridge University Press.
Hamilton, W.J., 2012. Researches in Asia Minor, Pontus, and Armenia: With some account of
their antiquities and geology. Cambridge University Press.
Jonathan, E., 2010. “The Changing Environment of Professional HR Associations”. Cornell.
Jung, C.G., 2014. Aion: Researches into the Phenomenology of the Self. Routledge.
Karaszewski, R., 2010. Leadership in global business environment through a vision creation
process. The TQM Journal. 22(4). pp.399-409.
Landstrom, H., 2007. Pioneers in entrepreneurship and small business research (Vol. 8).
Springer.
Longenecker, J. and et. al., 2013. Small business management. Cengage Learning.
Mathis, R. L. and John, H. J., 2014.Human Resource Management.Cengage learning.
Nieboer, H.J., 2013. Slavery as an industrial system: Ethnological researches. Springer.
Noe, R. A. and et.al., 2013.Human Resource Management; gaining a competitive advantage.New
York; McGraw Hill/Irwin.
Torrington, R. and et.al., 2015. Human Resource Management. Pearson