Work Engagement, Mental Health and Positive Psychology : Case Study on Ritz Carlton

Effects of work engagement, Burnout
on mental health and related positive
psychology or motivation: A study on
Ritz Carlton employees who visit
NHS
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ABSTRACT
Work engagement implies for the efforts which are made by the business organization to
enhance employee participation and performance. In addition to this, it can be stated that work
engagement is defined as a positive, fulfilling, work-related state of mind that is characterized by
vigor, dedication, and absorption. It has been noticed that mental belief of employees might be
affected due to work engagement. On the other side, workaholic culture consists of the situation
of high workload and excessive working hours. For this research both primary and secondary
data collection techniques have been used by the researcher. For present investigation the
researcher has focused on interpretivism philosophy which assists in meeting key goals and
objectives. Thus, Qualitative is being selected because it also aids in providing insights and
understanding of the problem setting. It is also unstructured and exploratory research method that
studies highly complex phenomenon which are even impossible to elucidate with the quantitative
research.
Employees who visit NHS overcome the issues of mental stress stated culture has great
impact on their health aspect. It has been concluded that personnel feel stress when they are
assigned with more work as compared to their abilities or capabilities. Moreover, usually it is not
possible for the personnel to manage wide range of activities within the specific timing hours.
Further, along with the professional life individual also has to manage personal life as well. In
this, due to the situation of excessive workload individual is not able to live social life in an
effectual way. This in turn develops dissatisfaction among the personnel and cause to mental
illness.
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TABLE OF CONTENTS
Table of Contents.................................................................................................................................2
INTRODUCTION................................................................................................................................4
Overview......................................................................................................................................4
Research Problem........................................................................................................................4
Chapter Structure.........................................................................................................................5
Aim and Objectives.....................................................................................................................6
Focus and Purpose.......................................................................................................................6
Research Question.......................................................................................................................6
Potential Significance..................................................................................................................7
LITERATURE REVIEW.....................................................................................................................7
Introduction..................................................................................................................................7
Concept of workaholism and work engagement..........................................................................8
Factors that impact mental health of professional and organisation performance....................10
Relationship between workaholic culture and mental health of professional...........................11
Ways to improve control on workaholism, burnout and work engagement...........................12
Conclusion.................................................................................................................................13
Research Methodology.......................................................................................................................14
Introduction................................................................................................................................14
Research philosophy..................................................................................................................15
Research design.........................................................................................................................16
Research approach.....................................................................................................................17
Data analysis..............................................................................................................................18
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Sampling....................................................................................................................................19
Validity and reliability...............................................................................................................20
Ethics.........................................................................................................................................20
Limitations.................................................................................................................................21
CHAPTER 4: DATA ANALYSIS AND FINDINGS........................................................................22
CHAPTER 5: CONCLUSION AND RECOMMENDATIONS........................................................36
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INTRODUCTION
Overview
Work engagement is considered as activity in which business firm focuses on
improvement in employee participation. In addition to this, it can be stated that work engagement
is defined as a positive, fulfilling, work-related state of mind that is characterized by vigor,
dedication, and absorption. It has been noticed that mental belief of employees might be affected
due to work engagement. Moreover, workaholic is a person who works compulsively. It is also
considered as a situation where team believes that person enjoys the work effectively and
committed to advance the efforts for accomplishment of objectives (Shimazu, Schaufeli and
Taris, 2010). In addition to this, it can be stated that workaholic person might face the stress of
work which creates a mental pressure. It has been noticed that there are number of businesses
that have lot of work. In such kind of businesses the stress is one of most critical issue for the
organizations because in order to accomplish the task mainly employees consider workaholic
culture. It impacts the overall outcome in diverse manner and create pressure on mental state.
By having an improved focus on present study, the state of operative engagement in
current situation is being evaluated. It has also considered theoretical and physician literature as
critical aspect of the study. By consuming role theory, researcher has determined how the
existing work on assignation is limited. Along with this, it has also focused on how payments
and credit systems can be the hang jot among engagement and stable performance (Hu and et.al.,
2014). Motivations and credit send signs also need to consider effectively so that goals and
objectives can be accomplished. In addition to this, it can be referred that businesses are facing
issue of employee turnover because of workaholic situations. It causes mental situation of
employees and force him to quit the job so that level of stress can be reduced.
Research Problem
In addition to this, it can be stated that workaholic situation is impacting overall
development of individuals. It is one of key reason that impact of employee engagement and
stressed situation on mental health need to be referred effectively. By having an improved focus
on such situation the issue can be resolved effectively. It has also been noticed that very few
research investigations are being taken into account. It means descriptive information about the
subject is not available (Clark and et.al., 2016). That is why this is worth investigating, to get a
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more descriptive idea and solution about the psychological behaviour. Applied scientists might
study for answers to specific questions that may help humanity. It has been noticed that such
research takes a particular issue and tries to find a definitive and comprehensive solution. Key
motive behind the present study is to identify he changes in regard to diverse factors.
Classification of factors can be as exhaustion, cynicism, professional efficacy, energy, dedication,
absorption and workaholism in profiles. With an assistance of present study the ways can be
determined which assist in decreasing the workaholism.
Chapter Structure
Chapter 1: Introduction – It is a chapter which provides a clear cut framework about the
topic of the research. By having an improved focus on the introduction chapter the overview of
subject can be attained in appropriate manner. In this, discussion about workaholic aspects is
being taken into account. Along with this, there will be discussions on research tools, techniques
and potential significance of the topic of research (Christian and Ellis, 2011).
Chapter 2: Literature Review – This chapter will provide an outline of the significance of
research topic which impacts of workaholism, burnout and work engagement on mental health of
professional and organisation performance. Literature review section will provide an explanation
of key aspect which are discussed in previous studies. In-depth analysis about the theoretical
values is being taken into account so that objectives can be accomplished in desired manner.
Chapter 3: Research Methodology – In this chapter, there will be discussion on the
different methods that the researcher has used for taking the research forward. In addition to this,
it can be said that method that is being employed by him because it assists in meeting objectives.
It will also refer a understanding in regard to limitations and ethical considerations.
Chapter 4: Data Analysis and Findings – It is a section which allows to provide analysis
of gathered information. It has been noticed that collected information analysis must be authentic
so that appropriate outcome can be attained (Kortum, Leka and Cox, 2011). In addition to this, it
has been witnessed that results of report can be outlined in desired way.
Chapter 5: Conclusion and Recommendations – This chapter also plays a critical role in
the study because it assists in meeting key goals and objectives. It is a section which offer
information about conclusive points of study. With an assistance of this, results can be
understand in desired manner. Issues in the subject can also be evaluated effectively. Along with
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this, recommendation has also been discussed in regard to subject. It will assist in controlling
workaholism, burnout and work engagement so that mental stress can be reduced (Van Gordon
and et.al., 2014).
Aim and Objectives
Aim:
To analyse the impacts of workaholism, burnout and work engagement on mental health
of professional and organisation performance.
Objectives
 To understand the concept of workaholism and work engagement
 To analyse factors that impact mental health of professional and organisation
performance.
 To evaluate relationship between workaholic culture and mental health of professional
 To recommend ways that helps in controlling workaholism, burnout and work
engagement so that mental stress can be reduced
Focus and Purpose
Key purpose of the present study is to analyse the impact of workaholic nature on
organisational performance as well as individual mental state. Previous researchers which are
conducted on the subject does not offer appropriate learning (Chan and et.al., 2011). Along with
this, by having application of present study the gape presented in previous studies can be
overcome. In many organisations the employee turnover is increasing because of workaholic
culture. It means by conducting an investigation such kind of issue can be overcome. It will
assist in analysing the impact of existing work environment on the organisational performance
and mental state of professionals.
Research Question
 What do you understand by concept of workaholism and work engagement?
 Which factors impact mental health of professional and organisation performance?
 What is relationship between workaholic culture and mental health of professional?
 How organisation can control workaholism, burnout and work engagement for reducing
mental stress?
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Potential Significance
By having an improved focus on the present investigation, number of students can
improve learning in regard to controlling workaholism, burnout and work engagement. It will
assist in ensure that they are well acknowledged about the subject. Research will also allow
experts to have application of innovative tools and ideas so that better outcomes can be attained
(Taris, Schaufeli and Shimazu, 2010). Along with this, brief overview on subject like impacts of
workaholism, burnout and work engagement on mental health of professional and organisation
performance can be evaluated. With an assistance of this, ways to improve such conditions can
be determined effectively so that long term sustainability can be attained. Present study will also
provide an understanding regarding approaches and techniques which are beneficial for literature
evaluation.
LITERATURE REVIEW
Introduction
After focusing on introduction chapter the researcher need to focus on literature review
section. By having an improved focus literature review section the significant aspects related to
the subject. It is referred as most essential part of research study because it helps in
understanding subject. In this section, information which the researcher has gathered from a
range of secondary sources is presented. It is considered as a part of research which is consisted
of statements provided by diverse authors and researchers. It means literature review allows to
explore the previous studies in appropriate manner so that better outcomes can be attained in
desired manner. Research studies which are developed previously on the same subject so that
objectives can be accomplished in desired manner. Along with this, by having an improved focus
on the section the gape presents within previous researches so that issues can be overcome in
desired manner.
It also provides a theoretical evidence in respect to the subject so that better support can
be offered to overall outcome of study. It means success and effectiveness of such values is
dependent over theoretical substances associated with the study. In addition to this, it can be said
that information is being collected from secondary sources which need to be consider effectively
from researchers. In this respect, as present is based on workaholism and mental stress so
researcher has also evaluated learning in significant manner. In this literature review section the
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