The Problem's Likely Causes from a Management and Operational Perspective

Case Study

Table of Contents
INTRODUCTION...........................................................................................................................3
ANALYSIS OF THE PROBLEM...................................................................................................3
a) Problem’s likely causes from a management and operational perspective.............................3
b) 3 point plan for resolving the problem...................................................................................4
c) Management and operations theories and principles..............................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Hotel is one of the pioneer organisation which is being made to fulfil customer needs or
want at every point of time and in return of price paid by valuable customer's. For this, co-
ordination and collaboration of each staff person is necessary to develop products or services of
of the hotel and gives satisfaction to customer's needs or wants. In current era, staff turnover is
increasing in the hotel due to low pay and unstable environment throughout entire hotel firm. In
every hotel, this is mainly seen as critical issue for the hotel to stopping of high staff turnover.
for every This detailed report is based on discussion for higher staff turnover as the previous
general manager was realised in the Imperial hotel. Imperial hotel is the London 4 star hotel of
total 500 bedrooms and operates in around 25 cities of the UK. It was found 100 years back and
still continuing its business operation till this date. Agenda of this report is to go for background
of the problem of high staff turnover in approx. around 80 percent employee's leave this hotel by
this year and involvement of new employee is not cost effective deal and it may led to decrease
in the profits and revenue. In addition to this, report will also cover insight of this problem and
discussing management and operational theories.
Along with this, report will being carry discussion on ascertaining relevant solution of an
issue of staff high turnover. In this, critical and concise discussion is prominent to be undertaken
and ascertaining perfect solution.
ANALYSIS OF THE PROBLEM
a) Problem’s likely causes from a management and operational perspective
Hotel is effluent part of the hospitality industry which deals with provision of
accommodation services to people who come from different locations and avail the facilities in
return of a price paid. Expectation is always high of people in respect of room service, checking
in or out, avoid time wastage etc. In context of the Imperial hotel, issue of high employee
turnover is been noticed which is not relevant any-more in context of an employee's arrogant
supervisory & style of management in evidence, unsociable working hours, lack of the proper
and regular training, paying poor pay and less optimistic opportunity for growth & promotion.
Imperial is paying less pay to its employee in comparison to rivalry and due to the lack of stable
culture, staff is feeling less confident about their roles or responsibilities and appearing lesser
involves to work. Moreover, reasons of the high staff turnover is arrogant supervisors,