[UNLOCK] Body and Soul Wellness Centre Project

The assignment requires developing a project for the Body and Soul Wellness Centre, involving multiple stages such as analysis, design, coding, testing, and evaluation. The project should include designing a user-friendly website with various features like membership management, payment processing, and customer notification system. It also involves creating different roles like admin, trainers, customers, and staff with specific functionalities and access levels. A detailed project journal is provided to outline the tasks involved in each stage of the project.

Case Study

Table of Contents
TASK 1.01 ......................................................................................................................................3
Work breakdown structure ..........................................................................................................3
TASK 1.02.......................................................................................................................................4
System or product vision statement ............................................................................................4
TASK 1.03 ......................................................................................................................................4
Stakeholder analysis ....................................................................................................................4
TASK 1.04.......................................................................................................................................5
Elicitation ....................................................................................................................................5
TASK 1.05.......................................................................................................................................7
“As- is” process flow diagram ....................................................................................................7
TASK 1.06.......................................................................................................................................9
Product backlog ..........................................................................................................................9
TASK 1.07.....................................................................................................................................11
Use cases....................................................................................................................................11
APPENDIX ...................................................................................................................................14
TASK A: Project journal ..........................................................................................................14

TASK 1.01
Work breakdown structure
Activity Duration
Problem analyis Preparing project plan 1 day
Discussion with operational and purchase manager 2 day
Defining use cases 2 day
Assessing information and functional requirements 1 day
System designing Work flow development and screen designing 4 day
Database and architecture design and development 3 day
Program designing 2 day
Building system
components and
integrating solutions
Coding and testing graphical user interface 3 day
Coding and testing of logic layer 2 day
System level testing Performing functional and user acceptance test 2 day

TASK 1.02
System or product vision statement
The system is one of the essential element for making the system design successful and
effective. It helps to clearly identify the business needs, goals and long term strategies and
expectations of the organisation with system. The system vision statement for Body & soul
wellness centre is provided as below:
Target group:
The proposed online booking system is for the customers and practitioners who can
instantly check and update the status of their availability and the room booking.
Needs:
There are several incidences of mismanagement when due to lack of instant upgrade of
spreadsheets double bookings are accepted. It has negative impact on the clients as they have to
suffer because of wrong allotments or conflicts with the other bookings. Further, to improve the
administration of the system it is required to have online booking system so that user can
themselves make bookings.
System:
The online booking system will allow customers to check the availability of the training
rooms and their preferred practitioners. It will also help customers to get any information
regarding Body & soul wellness centre in just few clicks without repeatedly visiting to the
centre.
Value:
The online booking system is expected to bring huge profits to the wellness centre. When
consumers will be able to make bookings from their mobile or from remote locations then
customers will fine it very easy to interact with the organisation. Further it will be also easy and
effective for the organisation to manage its booking and to effectively organise the schedule of
its practitioners and resources.
TASK 1.03
Stakeholder analysis
Stakeholders are known as the individuals the groups which are directly or indirectly
associated with the system or product and can have the ability to affect the implementation
decisions. The stakeholders for the Body & soul wellness centre are as follows:

Stakeholder Role Attitude RACI role Authority Influence
and power
Rick General
manager
Positive and
motivating
Responsible High High
Farhan
Hasan
Consultant Positive Consulted Low High
John Daniel Operational
manager
Neutral Accountable High Moderate
Richard Technical
head
Positive Accountable High High
Lueee Customer
sales and
management
executive
Neutal Consulted Moderate Low
TASK 1.04
Elicitation
Stakeholder analysis is vital part influencing the overall outcomes of the system design
and implementation. Body and soul wellness centre can use various techniques for the elicitation
so that accurate analysis can be conducted. The use of these techniques also mitigates the failure
risk so that system efficiency can be achieved. The key techniques which can be used by the
organisation are as follows:
Risk analysis and management:
Body and soul wellness centre must conduct the risk analysis and management prior to
the implementation of the new online booking system. Though the proposed system has huge
operational benefits but it also includes several risks. For instance with the online booking
system there are vast range of challenges such as authorisation risk, hacking, delayed response of
the site and ineffective graphical user interface. These challenges can give users or the customers
a very bad experience and they may feel it more time consuming and complex as earlier.

Similarly, the online booking system may also requires the considerable cost of maintenance and
upgrade. Thus, for the successful system designing it is the first strategies to underpin the
concepts of online booking system.
Mapping and listing stakeholders:
The stake holder's role cannot be denied in the growth and development of the
organisation. Various stakeholders have different interest and perspectives which must be
satisfied so that organisational goals can be achieved. It not only improves the implementation
perspective but it also helps to determine the operational barriers. For this purpose the
stakeholders must be listed and their authority, role and attitude must be taken into account. The
stakeholder mapping is often used to establish the mutual agreement and coordination between
the team members so that system implementation decisions can be improved and better system
design related decisions can be taken.
Data mining:
Data mining is defined as the process to analyse and determine the information patter or
resources which needs detailed information. This technique is important for enhancing the
functionality of the booking system. For instance though people can use the website of Body and
soul wellness centre for making the bookings or enquiry. However, there has been trend of
mobile based applications. Thus, organisation must also make enquiry and market research so
that it can analyse that which technology can be used by them. Similarly, data mining will also
help to understand the minor details of the user requirements, designing challenges and cost
considerations in the process. Data mining process gives in-depth analysis of the problem and
business needs. Thus, this technique is very useful for the accurate problem formulation so that
most beneficial and feasible technical solution be provided.
Interviews:
Most of the issues are faced by the customers, practitioners and the reception members.
Thus interviews can also be considered as one of the effective approach for the elicitation. Body
and soul wellness centre can conduct interviews with the customers and other employees of the
organisation so that current operational issues can difficulties can be identified. The personalised
interviews give more detailed evaluation of the existing analysis and the proposed suggestions.
The interviews can also help to analyse the problem from different perspectives such as from
financial, operational, technical and methodological aspects.

TASK 1.05
“As- is” process flow diagram
At present the users or the clients have to make call to the reception for making the
bookings. Clients are also allowed to choose the trainer. Thus, the back office departments
provides confirmation and update these bookings in the spreadsheet. However, many times some
clients directly contact to trainers and confirm the booking. In such situations there are high
probabilities that a single trainer is booked two times. At the last moment it becomes hard to
convince any of the client and in the end overall brand image of the wellness trainer is suffered.
Thus, there has been clear evidences of issues related to performance mismanagement. It is due
to lack of immediate reflection of the changes made by one of the user. It also makes clients
confusing. Some customers think that instead of calling at centre they must call directly to
trainers so that they can get quick or immediate response. The current process seems to be very
misleading as well as less attractive as it leads to miscommunication. With the help of proposed
system this miscommunication issue will be resolved.

TASK 1.06
Product backlog
The product backlog for the Body and soul wellness centre new booking system is as
follows:
Requirements User Perspective Priority
Online booking Customers This is the key
requirement of the
purpose system. It will
help people to make
bookings from the
distant locations as
well.
Must have
Online payment Customers When people will make
online booking then it is
Must have

also required that they
must be able to pay the
payment online mode
so that they do not have
to visit for making
booking only.
Review of trainers
availability
Customers From the perspective of
operational managers it
is beneficial that
trainer's availability is
known earlier. It will
minimise the cases of
double booking and
time wastage of users in
making unnecessarity
attempt of booking.
Should have
Changing training
schedule
Trainers For the effective
execution of the
operations it is also
required that trainers or
the management
authorities must be able
to change the status of
trainers as soon as any
of them get booking. It
will help to clearly and
accurately identify the
trainers which are
present for providing
training.
Must have

Chatting service
with the executives
of organisation
Trainers, back
office executives,
clients
Currently this feature is
not given but from the
perspective of customer
management it is a good
initiative. The online
booking system can
provide the chatting
facility also so that
clients can easily
interact with the staff
members and can get
the answer of their
queries.
Would not have
Access to personal
information of other
members
Trainers This facility must be
given to only trainers.
For instance if trainers
have to change the
preplanned training
session then they may
require the personal
information of their
clients. However, it
must be assured that
only authorised trainers
should get permission
for using this feature.
Could have
Notification on
acceptance or
denial of booking
with reason
It is an good attempt to
notify the consumers
regarding final status of
their booking or
Should have

enquiry. It will
eliminate any
possibility of
misunderstanding
regarding bookings.
TASK 1.07
Use cases
The use case for the designed system are as follows:
Use case Actor Precondition Normal flow Exceptional flow
Login Customers The customers
must have log in
id and valid pass
words
Users will enter
the name and
password and
then they will be
redirected to
booking page.
If password will
be invalid then
screen will show
an error
Registration Customers The users which
do not have any
password or
registration id
like the new
clients of the
wellness centre.
User will be
required to follow
the registration
process. In this
process they will
fill their personal
details so that
their personal log
in information
can be generated.
If users will not
enter complete
details then their
registration will
not be
completed.
Booking
training session
Customers,
trainers
For making the
bookings the
customers must
After the
successful log in
consumers will be
If clients will
choose a trainer
which is not

have log in first
successfully only
then they will be
able to see and
make the
bookings.
able to schedule
to choose the
trainer and
timings.
However, trainers
can also update
their availability
and confirmation.
available then
their booking
will not be
accepted and
they will be
informed by a
notification.
Personal details Customers,
trainers
All customers and
trainers will be
able to add and
modify their
details only if
they will have
membership
account.
The members will
be able to add or
modify their all
personal records
except name and
few basic
information.
If they will try to
change the name
a notification
will be displayed
regarding error
and detailed
information.
Payment Customers After making
confirmed
bookings user
will be directed to
the payment
application.
The user will
enter their
booking id and
will confirm
payment by
online mode.
If payment will
fail then booking
of customers will
also be rejected
and records will
be also updated.

APPENDIX
TASK A: Project journal
Activity Date Explanation Status
1 Analysis of problem 1 April – 6 April In this activity the needs and
current issues of Body and
soul wellness centre are
observed and its possible
solutions are discussed with
the relevant stakeholders.
Completed
2 Design 7 April – 15 April In this phase the proposed
solutions of the first stage are
designed.
Completed
3 Coding and integration 15 April – 20
April
The designed solutions are
converted into suitable
coding and so that their
integration with the
organisational goals can be
analysed.
Completed
4 Testing 21 April – 23
April
In this stage the designed and
coded system elements are
tested so that their efficiency
and accuracy can be
calculated. In cases if there
are any issues related to the
output then the loopholes or
the system errors are
identified and resolved.
Pending