Cosies Insulation Report

Cosies Insulation
Report
3/26/2019

Cosies Insulation
Table of Contents
Introduction...........................................................................................................................................2
Work Breakdown Structure...................................................................................................................2
System Vision Statement.......................................................................................................................3
Purpose..............................................................................................................................................3
Product Overview..............................................................................................................................3
Rationale............................................................................................................................................3
Benefits.............................................................................................................................................3
Stakeholder Analysis.............................................................................................................................3
Elicitation..............................................................................................................................................5
As-Is Process Flow Diagram.................................................................................................................5
Product Backlog....................................................................................................................................5
Prioritization......................................................................................................................................6
Key Use Cases.......................................................................................................................................7
References.............................................................................................................................................9
Appendix.............................................................................................................................................10
Project Journal.................................................................................................................................10
1

Cosies Insulation
Introduction
Cosies Insulation is an organization that installs insulation in homes and is in existence since
past three years. The company has a call centre with 20 members and the sales staff
comprises of 8 members. There are certain issues that have emerged for the sales and call
centre staff members in terms of business operations and data handling issues. The company
has decided to implement automated sales management software that will be utilized by the
members of the call centre to record information and make phone calls. The report includes
the details of the system in terms of the work breakdown structure, system vision, stakeholder
details, product backlog, elicitation, and use cases.
Work Breakdown Structure
2
Sales
Management
Software
Planning
Scope
Management
Estimations
Requirements
gathering and
analysis
Risk and
communication
management
Stakeholder
analysis
Milestone 2:
Project Plan
Execution
Product Backlog
Design of the
system
Development as
per user stories
Unit testing
Milestone 3:
Source code
Control and
Closure
Testing &
Implementation
Change
Management
Security Audits
and Legal
compliance
Performance
evaluation
Go-live
Closure report
Milestone 4:
Closure Report
Initiation
Feasibility
Analysis
High-level
requirements
Compilation of
results and
briefing
Milestone 1:
Project Brief

Cosies Insulation
System Vision Statement
Purpose
The purpose of the vision statement is to provide the highlight of the system being developed
and the justification & benefits associated with it.
Product Overview
Cosies Insulation has decided to implement automated sales management software that will
be utilized by the members of the call centre to record information and make phone calls. The
users that will be provided with the access to the system will include admin, call centre staff,
sales representative, and manager (Kryjak and Komorkiewicz, 2013).
The product will primarily serve the purpose of tracking and managing the sales data and it
will also include the option for the call centre staff members to contact the customers.
Rationale
There are several issues that are present in the existing system. There are issues of data loss
that have been reported and these issues may cause legal obligation to the organization and
may also lead to the emergence of trust issues among the customers. There are also data
management issues that have emerged in the system. It is necessary that an automated system
is developed for the organization so that these issues are resolved and enhanced capabilities
are offered to the users (Kuruzovich, 2013).
Benefits
There are several benefits that the system will offer to the organization and its users.
 The sales data will be automatically handled and there will be no issues of data loss or
leakage.
 The sales tracking will become easier and the sales patterns may also be determined.
 The staff members will be able to contact the customers using the system which will
ensure that the process is streamlined and is simplified (Matsuo, 2009).
Stakeholder Analysis
Stakeholder Role Contribution Influence Interest Type of
Communication
RACI
Category
Cosies The request for High High High Weekly R, A, I
3