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Causes of Conflict in Workplace Assignment

   

Added on  2020-01-07

13 Pages3942 Words650 Views
RESEARCH METHOD Causes of Conflict in workplace: A case study on TESCO

TABLE OF CONTENTS1. INTRODUCTION ......................................................................................................................32. LITERATURE REVIEW ...........................................................................................................43. RESEARCH DESIGN AND METHODOLOGY ......................................................................64. TIME PLAN ...............................................................................................................................9

1. INTRODUCTION In the task to manage the conflict which occur within the boundary of firm, leader playsan important role. It can be depicted that conflict is a form of disagreement and discord whicharises within group and tend to cause direct effect on the smooth functioning of enterprise(Wolff, 2013). Hence, conflict can be considered as an inevitable part of corporation. However,dealing with conflict is a great challenge to the firm. But, if situations which arise conflict withincompany will not be managed, at that time, direct effect of the same will be seen on its sales andprofits (Helms and Oliver, 2015). Thus, in the conflict management practices, leader tend to playan important role. It not only shows correct direction to the firm but also plays an effectual rolein terms of taking actions towards the condition which has given flame to conflict. Here, for any firm, it is difficult to identify the source due to which conflicting situationsarise within enterprise. Thus, in order to do the same, leaders tend to play an effectual role. Thus,respective report will critically analyse the role which leader plays in the conflict managementpractices (Wolff and Yakinthou, 2013). Furthermore, respective study has its usefulness for allfirms which always try to get answer to the question with respect to the way in which conflictingsituation in enterprise can be managed. For the current study, Tesco is taken into considerationwhich is a famous retail firm of UK and having its presence in number of markets.Research aimMain aim of the present study is “to explore the causes of conflict in workplace: a casestudy of Tesco”. Research objectiveOn the basis of above mentioned aim, following objectives are framed:To examine whether employee diversity causes conflict.To assess whether communication barriers/breakdown among employee causes conflict.To assess whether misunderstanding among employee causes conflict.To assess whether communication breakdown has an influence on misunderstandingTo assess whether employee diversity causes misunderstanding Research question This study deals with one specific research question which is depicted as below:•How conflicts within Tesco can be managed with leader?

2. LITERATURE REVIEW Meaning of conflict managementAccording to the view point of Currie and et.al., (2016), conflict management is thepractice of limiting negative effects of disputes on firm's operation and thus, making efforts tonegotiate in between both the parties to resolve it in an effectual manner. Main objective behindconflict management is to enhance overall group learning. Besides this, Bomers and Peterson(2013) has stated that conflict management is the process to identify and deal with the disputeswhich occur within organisation in a balanced and rational way. The definition which is given by Bomers and Peterson (2013) indicates that the conceptof conflict management is not only limited with resolving the situation which occur withinenterprise, but it is much more than that. This is because, at first, manager of firm explores thereason behind occurrence of conflict within corporation and accordingly, he takes his actions toresolve the same. In addition to this, as per the viewpoints of Prenzel and Vanclay (2014),conflict management can also be considered as a type of negotiating activity wherein manager offirm negotiate with its employees and finally reach on to the middle solution regarding theconflict. Reasons of conflicts within retail sectorThere are number of reasons examined which will lead to create conflicting situationwithin firm. In accordance with the given context, Torres III (2016) says that diversity amongemployees can also be considered as one of the reasons for conflict within firm. Here, it isexamined that each employee is having his own value and belief which he is not willing tocompromise. Hence, such type of belief will tend to create conflicting situation between co-workers. For example, if one individual of the firm strongly opposes workplace diversity then inthe given situation, it will not accept those people who are completely different from him. In addition to this, it has been evaluated by Antia, Zheng and Frazier (2013) thatbreakdown of communication between two departments can be the other most significant reasonfor conflict within firm. For instance, if one of the retail departments require some importantinformation from other sections of organization with an aim to perform their job and if seconddepartment does not provide it to them, then the given situation may result in the conflictingsituation between two sections of company. Furthermore, Prenzel and Vanclay (2014) hasdepicted that misunderstanding regarding the information given by one department of firm to

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