ITSM Assignment Report for Celanese: Issues, ITIL Framework, and Self-Reflection
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This report mainly discusses the two major issues faced by Celanese. The report is mainly associated with focusing on the major IT-related problems that exist in the company. The report is also associated with discussing the ITIL framework which has been used for the purpose of discussing the major reason lying behind the issues and how those issues can be solved. The report also puts an emphasis on the alignment of the OSM or Operations Support Model with the ITIL framework. Lastly, the report consists of a self-reflection regarding the learnings from the whole assignment.