Change Management at Marks & Spencer

Bloggs_J_s0123456_JV3301_Assessment001
Assessment 1

Bloggs_J_s0123456_JV3301_Assessment001
Table of Contents
Introduction 3
Company Profile 3
Functional Areas 4
Role of a Manager 5
Change Management 6
Conclusion 7
References 8

Bloggs_J_s0123456_JV3301_Assessment001
Introduction
The aim of this report is to assess the managerial role at Marks & Spencer.
Marks & Spencer is a multinational retail chain that operates across the globe for
capturing customers looking to buy clothing, home and food products. This report shall
analyse the company profile by determining the organizational mission and goals.
Further, the functional areas of M&S are determined as sales and marketing, human
resource and finance. The role of managers are determined that help M&S in running
successfully. The motive of change management is discussed. The ways in which the
change management is handled at M&S is also explained in a brief manner.
Company Profile
Marks & Spencer is a British multinational retail chain that is headquartered in
London. The organizational mission is to make high quality products accessible to all.
The core values of the organization are quality, value, innovation and service. The
company specializes in selling clothes, food products, home improvement products and
multiple other categories. M&S have 1,433 stores across the globe selling own brand
and high quality food, clothing and home products (Marksandspencer 2018). M&S is a
market leader of Menswear, Lingerie and Womenswear. They have different store
formats such as outlets, online services, home stores, core shops and hospitality
outlets(Marksandspencer 2018).
The main geographical areas covered with stores and online presence by Marks
and Spencer are Europe, Asia and the Middle East. Recently, Marks & Spencer has
made efforts for developing the food range. The company has developed as they have