Change Management Report for Fast Track Couriers Pty Ltd

This report analyzes the change requirements identification for Fast Track Couriers Pty Ltd, a courier providing company in New South Wales, Australia. It discusses the company's strategic plan goals, current scenario, external trends, major operational change requirements, specialists to be consulted, stakeholder managers review plan, and review suggestions.

Running head: CHANGE MANAGEMENT
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Name of the student
Name of the university
Author note

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Fast Track Couriers Pty Ltd
Report: Change requirements identification
Company Profile :
The company, Fast Track couriers is a courier providing company that operates in the
market of the New South Wales of Australia. the company has been functioning in the
market for the last fifteen years and the changes that are undertaken by the organization has
helped in the understanding of the different aspects of the change in the structure and the
functioning of the organization in the markets. The chief function that is undertaken by
the organization is to deliver the medium and the large sized packages to the
metropolitan cities in Sydney.

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1. Analysis of the organisational organisation’s strategic plan goal/s:
 The chief objective of the organization is to expand their business
in order to rule over the market share of 7.5% through the
deliveries of the large and the medium sized packages that are
delivered to the clients as per the needs of the organization. It will
be helping the organization to maintain its sustenance in the
markets.
 The other objectives of the organization is based on the
advancement of the technology that is planned by the
organization for the better functioning of the workforce. The
utilization of the PDA and the GPS devices is initiated by the
organization in order to ensure the smooth functioning of the
business in the market.
 The company also aims at maintaining a well motivated
workforce through the proper functioning of the management.
2. Review of Current Scenario
The current situation that is faced by the organization depends on the change in the systems
and the performance through the implementation of the technologies like PDA and GPS
systems and the installation of the hydraulic lifters. Currently the smooth functioning of the
organization is affected as the delivery time of the couriers is delayed due to the lack of

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tracking devices. The tracking devices might have helped the drivers in locating the correct
location of the recipient. Absence of the locating devices thereby affected the activities
undertaken by the business. On the other hand, the lack of presence of the lifters affected
the smooth functioning of the workforce. It thereby affected the performance of the
business in the market.
Objectives/Expectations
The changes that are planned by the
organization are undertaken with the
expectation of bringing in improvements in
the functioning of the enterprise. On the
other hand, the company has undertaken
the initiative of installing the PDA and the
GPS systems in order to bring in accuracy
in the functioning of the workforce.
However, the implementation of the
changes has faced resistance from the
workforce. On the other hand, the increase
in the number of trucks indicates the
objective of the organization to make an
expansion in order to sustain in the market
structure.
Current Situation
The company is currently facing various
challenges while implementing the changes in
the structure and the functioning of the
business as the workforce feels betrayed and
the drivers feel that the management of the
organization does not rely on them. On the
other hand, the installation of the lifters in the
trucks has filled them with the fear of losing
their jobs. Therefore, the company is facing
resistance from the employees and the truck
drivers while implementing the change which
might help the same in bringing in
improvements in the market situation.

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3. Analysis of external trends
Trend 1:
Technological advancements as per the
needs of the organization to adapt to the
changes in the external environment
Impact:
The technological advancements have helped
the organization in undertaking the smooth
functioning of the same in the external
markets. It helps in bringing forth
improvements in the situation of the
organization in the market.
Trend 2: Impact:
It helps in adhering to the growing needs of
the customers and thereby responds to the

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Introduction of the new trucks in the
systems
huge demand for the courier services in the
operating region.
Trend 3:
The determination of the needs of the
workforce in order to keep the same
motivated
Impact:
The motivated workforce helps in
determining the smooth functioning of the
organization in the market.
4. List of major operational change requirements
a. Performance gaps
The major performance gaps that were faced by the organization prior to the decision of
the change are:
 The lacks of smooth functioning of the workforce due to the delayed
deliveries as the drivers were unable to trace the location of the
receiver of the courier. The lack of the tracking tool affected their
functioning.
 Due to the lack of the lifters, the heavy packages created injuries in
the workforce. It has delayed the functions that are performed by the

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workers. On the other hand, it affected the packages and the
contents too.
 The major performance gap is based on the lack of proper training
that is not amended by the organization to the employees and the
drivers. It has affected the smooth functioning of the organization in
the market.
b. Business opportunities.
The business opportunities are based on the changes that the organization is planning to
undertake in order to bring forth improvements in the systems and the functioning
(Mitchell, 2013). The section of the report enumerates the different opportunities of
growth that the company has through the implementation of the change in the
functioning of the business:
 The implementation of the PDA and the GPS systems will be helping
the organization to minimize the time gaps and the delays in the
deliveries. N the other hand, the implementation of the technological
advancements will be helping the drivers in locating the receiver of
the couriers at ease.
 The application of the hydraulic lifters in the trucks will be helping the
organization to minimize the injuries that might be faced by the
drivers and the employees while loading or unloading the trucks. It
helps in determining the change in the systems and thereby
determines the accuracy of the actions that are taken by the drivers.
It also helps in ensuring the security of the contents n the packages.
 The trucks that the company is planning to include in order to expand
their functioning in the markets will be helping the company in
widening their scope of the business in the markets. The utilization of
the different technologies will be helping the organization in
minimizing the cost of operations in the market and the training that
will be provided to the drivers and the office employees will be
helping to ensure the smooth functioning of the business which will

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help in enhancing the scope of expansion of the business.
c. Threats.
The threats that are faced by the organization while determining the changes for
undertaking their expansion in the markets is being enumerated in this section of the report:
 The applicability of the new technologies and the cost that might be
incurred by the organization while undertaking the change in the
systems and the functioning of the business. The applicability of the
technologies is based on the capabilities of the company which is related
to the cost and acceptance of the same in the market (Jabri, 2017).
 The resistance that is faced by the organization from its employees
through the decision of the change that is planned by the organization.
The fear of losing the respective job roles has affected the morale of the
employees and thereby they resisted to the change that is planned by
the organization.
 The market conditions and the trends in the market also affect the
change strategies that are planned by the organization. The support of
the market trends is a necessary factor as it determines the different

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aspects relating to the applicability of the change in the structure and
the functioning of the organization in the market.
d. Management decisions/Strategic Plans
The strategic plans that are formed by the organization are being discussed in this section of
the report. It will help in the understanding of the strategies that the company is aiming to
implement and the manner in which it is related to the objectives of the company’s growth
in the market (Bamberg, 2013).
Strategic Goals Strategic actions Rationale
Increase in the market share by
7.5% through enhancing the
productivity
The introduction of the new range
of trucks
It will help in facilitating the
expansion of the organization in
the market
Technological advancements The installation of PDA and GPS
systems
Smooth functioning of the
workforce in the markets
Maintain well motivated
workforce
Rendering integrated training to
the workforce
It will be helping the organization
to retain the skilled workforce in
their systems
5. Specialists to be consulted and consulting model:
The IT engineers are required to be consulted by the organization before undertaking the

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implementation of the change in the systems and the functioning of the organization in the
market (Parker et al., 2013). It will be helping the organization to analyze and understand
the requirements of the same in order to bring forth the change. On the other hand, the
organization is required to consult the Finance and the HR departments for the planning and
the designing of the procedures that is required to be undertaken by the organization for
bringing in the change is considered for determining the effects of the change in the
structure and the functioning of the organization in the market. The consultation with the
managers of the organization will also helps in understanding the situation of the
organization and the manner in which the change will be helping the same in improving as
per the needs of the market.
Figure 1: Consulting Model
(Source: Butler & Yellowlees, 2012)
The determination of the consultation model will be helping the organization in
understanding the different phases that is required to be taken by the organization for
bringing in the change in the functioning of the enterprise as per the needs of the customers.

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The consulting model also helps in determining the change in the structure and the
functioning of the business in the market scenario (Manchester et al., 2014).
6. Stakeholder Managers Review Plan:
List of Stakeholder Managers When (Time and Date)* How (Method)
General manager 21/01/2017 at 09:00 am Email
Chief financial officer 21/01/2017 at 11:00 am Email
Accountant 21/01/2017 at 11:30 am Email
Team leaders 21/01/2017 at 11:25 am Newsletters and Emails
*Consider availability information in scenario
7. Review Suggestions
Suggestion/Feedback
The suggested steps that might help the organization in successfully implement the change
in order to bring in improvements in the systems and the functioning of the business is
being enumerated in this section of the analysis:
 Undertakings steps in order to form the HR department in order to
conduct and understand the training needs of the employees (Prochaska,

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2013).
 Undertaking negotiations with the stakeholders, specially the employees,
in order to convince them of the advantages of the change and the
manner in which the change will be helping the organization to ring in
improvements in the functioning.
 Analyzing the effects of the technologies that the organization is
planning to implement and the manner in which the change is being
facilitated by the technological advancements (van den Heuvel et al.,
2013).
 Facilitation of the needs of the employees and providing them with
proper healthcare facilities.
Priorities assigned:
Identified changes Priorities assigned Reasons/Justification
Installing GPS and PDA 3 Reduction of paper work and
time
Installing automatic lift gates 4 Economic costing and injury free
operations
HR department 2 Staff training and motivation
New trucks 5 Expansion of the business
activities
Conclusions/ any other information
Therefore, from the above analysis it can be stated that the changes that are planned by the
organization, namely Fast Track Couriers will be helping the same in bringing forth
improvements in the functioning of the business. On the other hand, the resistance that is
being faced by the organization has affected the smooth functioning of the organization in

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the market. Therefore, the company is taking steps to analyse the different aspects of the
implementation of the latest technologies and the manner in which it will be benefitting the
activities that are undertaken by the organization.

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References
Bamberg, S. (2013). Changing environmentally harmful behaviors: A stage model of self-
regulated behavioral change. Journal of Environmental Psychology, 34, 151-159.
Butler, T. N., & Yellowlees, P. (2012). Cost analysis of store-and-forward telepsychiatry as a
consultation model for primary care. Telemedicine and e-Health, 18(1), 74-77.
Jabri, M. (2017). Managing organizational change: Process, social construction and dialogue.
Palgrave.
Manchester, J., Gray-Miceli, D. L., Metcalf, J. A., Paolini, C. A., Napier, A. H., Coogle, C. L., &
Owens, M. G. (2014). Facilitating Lewin's change model with collaborative evaluation in
promoting evidence based practices of health professionals. Evaluation and program
planning, 47, 82-90.
Mitchell, G. (2013). Selecting the best theory to implement planned change. Nursing
Management-UK, 20(1).
Parker, D., Charlton, J., Ribeiro, A., & D. Pathak, R. (2013). Integration of project-based
management and change management: Intervention methodology. International Journal
of Productivity and Performance Management, 62(5), 534-544.
Prochaska, J. O. (2013). Transtheoretical model of behavior change. In Encyclopedia of
behavioral medicine (pp. 1997-2000). Springer New York.
van den Heuvel, M., Demerouti, E., Bakker, A. B., & Schaufeli, W. B. (2013). Adapting to
change: The value of change information and meaning-making. Journal of Vocational
Behavior, 83(1), 11-21.

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