(PDF) Global E-business and Collaboration

Global E-business and Global E-business and
CollaborationCollaboration
Chapter 2
VIDEO CASES
Case 1: Walmart’s Retail Link Supply Chain
Case 2: Salesforce.com: The Emerging Social Enterprise
Case 3: How FedEx Works: Inside the Memphis Hub
Instructional Video 1: U.S. Foodservice Grows Market with Oracle CRM on Demand

2.2 Copyright © 2016 Pearson Education, Inc.
Management Information Systems
Chapter 2: Global E-business and Collaboration
• What are business processes? How are they related
to information systems?
• How do systems serve the different management
groups in a business and how do systems that link
the enterprise improve organizational performance?
• Why are systems for collaboration and social
business so important and what technologies do they
use?
• What is the role of the information systems function
in a business?
Learning Objectives

2.3 Copyright © 2016 Pearson Education, Inc.
Management Information Systems
Chapter 2: Global E-business and Collaboration
• Business processes:
– Flows of material, information, knowledge
– Sets of activities, steps
– May be tied to functional area or be cross-
functional
• Businesses: Can be seen as collection of
business processes
• Business processes may be assets or
liabilities
Business Processes and Information Systems

2.4 Copyright © 2016 Pearson Education, Inc.
Management Information Systems
Chapter 2: Global E-business and Collaboration
• Examples of functional business processes
– Manufacturing and production
• Assembling the product
– Sales and marketing
• Identifying customers
– Finance and accounting
• Creating financial statements
– Human resources
• Hiring employees
Business Processes and Information Systems

2.5 Copyright © 2016 Pearson Education, Inc.
Management Information Systems
Chapter 2: Global E-business and Collaboration
Fulfilling a customer order involves a complex set of steps that requires the close coordination of the sales,
accounting, and manufacturing functions.
FIGURE 2-1
The Order Fulfillment Process

2.6 Copyright © 2016 Pearson Education, Inc.
Management Information Systems
Chapter 2: Global E-business and Collaboration
• Information technology enhances business
processes by:
– Increasing efficiency of existing processes
• Automating steps that were manual
– Enabling entirely new processes
• Change flow of information
• Replace sequential steps with parallel steps
• Eliminate delays in decision making
• Support new business models
Business Processes and Information Systems

2.7 Copyright © 2016 Pearson Education, Inc.
Management Information Systems
Chapter 2: Global E-business and Collaboration
• Transaction processing systems
– Serve operational managers and staff
– Perform and record daily routine transactions
necessary to conduct business
• Examples: sales order entry, payroll, shipping
– Allow managers to monitor status of operations
and relations with external environment
– Serve predefined, structured goals and decision
making
Types of Information Systems

2.8Copyright © 2016 Pearson Education, Inc.
Management Information Systems
Chapter 2: Global E-business and Collaboration
A TPS for payroll processing
captures employee payment
transaction data (such as a time
card). System outputs include
online and hard-copy reports
for management and employee
paychecks.
FIGURE 2-2
A Payroll TPS